What users are saying about
81 Ratings
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122 Ratings
81 Ratings
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Score 8.6 out of 100

SAP Sales Cloud

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122 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • Sage CRM ranks higher in 9 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform
  • SAP Sales Cloud ranks higher in 1 feature set: Customer Service & Support

Sales Force Automation

8.8

Sage CRM

88%
8.0

SAP Sales Cloud

80%
Sage CRM ranks higher in 9/9 features

Customer data management / contact management

9.0
90%
17 Ratings
8.8
88%
53 Ratings

Workflow management

8.6
86%
16 Ratings
7.9
79%
54 Ratings

Territory management

8.6
86%
17 Ratings
7.7
77%
48 Ratings

Opportunity management

8.9
89%
17 Ratings
8.2
82%
52 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
16 Ratings
7.8
78%
47 Ratings

Contract management

8.6
86%
14 Ratings
7.5
75%
50 Ratings

Quote & order management

9.0
90%
16 Ratings
8.1
81%
49 Ratings

Interaction tracking

9.2
92%
16 Ratings
8.7
87%
49 Ratings

Channel / partner relationship management

8.7
87%
16 Ratings
7.7
77%
49 Ratings

Customer Service & Support

8.2

Sage CRM

82%
8.3

SAP Sales Cloud

83%
SAP Sales Cloud ranks higher in 3/3 features

Case management

8.1
81%
16 Ratings
8.2
82%
42 Ratings

Call center management

8.2
82%
15 Ratings
8.4
84%
42 Ratings

Help desk management

8.3
83%
14 Ratings
8.3
83%
41 Ratings

Marketing Automation

8.8

Sage CRM

88%
7.9

SAP Sales Cloud

79%
Sage CRM ranks higher in 2/2 features

Lead management

8.9
89%
16 Ratings
7.8
78%
45 Ratings

Email marketing

8.7
87%
15 Ratings
7.9
79%
39 Ratings

CRM Project Management

9.1

Sage CRM

91%
8.3

SAP Sales Cloud

83%
Sage CRM ranks higher in 3/3 features

Task management

9.0
90%
16 Ratings
8.6
86%
45 Ratings

Billing and invoicing management

9.0
90%
15 Ratings
8.0
80%
39 Ratings

Reporting

9.2
92%
13 Ratings
8.2
82%
41 Ratings

CRM Reporting & Analytics

8.6

Sage CRM

86%
7.7

SAP Sales Cloud

77%
Sage CRM ranks higher in 3/3 features

Forecasting

8.7
87%
16 Ratings
7.5
75%
46 Ratings

Pipeline visualization

8.4
84%
16 Ratings
8.1
81%
46 Ratings

Customizable reports

8.7
87%
17 Ratings
7.5
75%
51 Ratings

Customization

8.6

Sage CRM

86%
7.9

SAP Sales Cloud

79%
Sage CRM ranks higher in 4/4 features

Custom fields

8.6
86%
17 Ratings
8.0
80%
51 Ratings

Custom objects

8.5
85%
16 Ratings
8.0
80%
49 Ratings

Scripting environment

9.0
90%
16 Ratings
7.5
75%
44 Ratings

API for custom integration

8.3
83%
14 Ratings
8.3
83%
44 Ratings

Security

8.7

Sage CRM

87%
8.6

SAP Sales Cloud

86%
Sage CRM ranks higher in 2/2 features

Single sign-on capability

8.7
87%
17 Ratings
8.6
86%
51 Ratings

Role-based user permissions

8.7
87%
13 Ratings
8.5
85%
47 Ratings

Social CRM

9.4

Sage CRM

94%
8.1

SAP Sales Cloud

81%
Sage CRM ranks higher in 2/2 features

Social data

9.5
95%
13 Ratings
8.2
82%
33 Ratings

Social engagement

9.3
93%
13 Ratings
8.0
80%
32 Ratings

Integrations with 3rd-party Software

9.0

Sage CRM

90%
8.0

SAP Sales Cloud

80%
Sage CRM ranks higher in 2/2 features

Marketing automation

9.1
91%
14 Ratings
8.3
83%
42 Ratings

Compensation management

8.9
89%
12 Ratings
7.7
77%
34 Ratings

Platform

7.7

Sage CRM

77%
7.1

SAP Sales Cloud

71%
Sage CRM ranks higher in 1/1 features

Mobile access

7.7
77%
16 Ratings
7.1
71%
44 Ratings

Attribute Ratings

  • Sage CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Performance
  • SAP Sales Cloud is rated higher in 2 areas: Likelihood to Renew, Support Rating
  • Sage CRM and SAP Sales Cloud are tied in 1 area: Implementation Rating

Likelihood to Recommend

8.9

Sage CRM

89%
28 Ratings
8.3

SAP Sales Cloud

83%
64 Ratings

Likelihood to Renew

5.1

Sage CRM

51%
11 Ratings
8.8

SAP Sales Cloud

88%
5 Ratings

Usability

8.9

Sage CRM

89%
11 Ratings
7.9

SAP Sales Cloud

79%
8 Ratings

Availability

Sage CRM

N/A
0 Ratings
8.0

SAP Sales Cloud

80%
2 Ratings

Performance

8.2

Sage CRM

82%
2 Ratings
8.0

SAP Sales Cloud

80%
2 Ratings

Support Rating

7.9

Sage CRM

79%
8 Ratings
9.2

SAP Sales Cloud

92%
15 Ratings

In-Person Training

7.0

Sage CRM

70%
1 Rating

SAP Sales Cloud

N/A
0 Ratings

Online Training

Sage CRM

N/A
0 Ratings
7.0

SAP Sales Cloud

70%
2 Ratings

Implementation Rating

8.0

Sage CRM

80%
2 Ratings
8.0

SAP Sales Cloud

80%
2 Ratings

Product Scalability

Sage CRM

N/A
0 Ratings
9.1

SAP Sales Cloud

91%
23 Ratings

Likelihood to Recommend

Sage

as it is a very flexible software that can be adapted to any business model, other functions human resource management, manufacturing and supply chain planning, all these functions are housed in a highly technological interface. I liked this system because it made automating accounts payable so much easier.the control of the basic accounting of any type of company
Read full review

SAP

When users engage with our website and request any information, it immediately notifies them. Large numbers of workloads and customer data can be stored in the secure database that is offered. The sales and marketing team can enhance and better understand customer difficulties thanks to data insights obtained from our marketing websites. When we encounter a difficulty, the SAP customer care team is there to support us and responds quickly when assistance is required.
Read full review

Pros

Sage

  • When in client profile, it is very intuitive, allowing you to easily transcribe notes in the clients profile.
  • Sage allows 3rd party plugins, so if you utilize a particular phone services or would like to import something as simple as google drive, its compatible.
Read full review

SAP

  • Easy to configure based on our business needs.
  • Seamless Integrations with SAP ERP which makes it much more robust and powerful in managing all our marketing strategies.
  • Periodic upgrade of features like sales advice, sales estimation, and sales facilitation, based on my organisation demands. Which makes this tool very effective and robust.
  • Helps us to break down information silos to understand customers issues and discover new opportunities to nurture our customers relationship.
Read full review

Cons

Sage

  • Reliance on Apache Tomcat causes a lot of headaches. There are common issues trying to start up the server, resulting from Apache Tomcat misconfigurations, or Java. Some forum posts on Sage City address common issues, but digging into server logs seems to be an often occurrence.
  • Support is somewhat lacking, less user install base means error messages are sometimes hard to find quick answers for. Most of the knowledge found on the internet is in the Sage City forum.
  • Integration with Microsoft 365 causes you to have to turn off some security features. This will result in your 365 tenants running lower security standards than recommended, it may put you at risk for targeted attacks.
Read full review

SAP

  • Their customer support is very difficult to reach out to - there needs to be a better option to chat with customer support than to constantly be transferred to different departments.
  • The help pages could be more informational and user friendly.
Read full review

Pricing Details

Sage CRM

Starting Price

$33 per month

Editions & Modules

Sage CRM editions and modules pricing
EditionModules
Sage CRM (on premise)1
Sage CRM (cloud)$452

Footnotes

  1. Lifetime License per Seat
  2. Per User per Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Tiered pricing is available for multiple users.

SAP Sales Cloud

Starting Price

Editions & Modules

SAP Sales Cloud editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Likelihood to Renew

    Sage

    There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
    Read full review

    SAP

    I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
    Read full review

    Usability

    Sage

    Excellent integration with the most important social networks (LinkedIn, Facebook and Twitter) to get leads. The mobile app is quite useful for speeding up the tasks at hand and not relying on the computer or being in the office to get them done.
    Read full review

    SAP

    In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
    Read full review

    Reliability and Availability

    Sage

    No answers on this topic

    SAP

    Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
    Read full review

    Performance

    Sage

    Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
    Read full review

    SAP

    No answers on this topic

    Support Rating

    Sage

    Support team is really slow and they need to work on this really. Sometimes it takes days to resolve a simple query and there is no way to get it expedited. Rest the product is is amazing but the team should look into the costumer support and get it working
    Read full review

    SAP

    SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
    Read full review

    In-Person Training

    Sage

    Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
    Read full review

    SAP

    No answers on this topic

    Online Training

    Sage

    No answers on this topic

    SAP

    Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
    Read full review

    Implementation Rating

    Sage

    The implementation and upgrades were rather quick and straight forward. Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
    Read full review

    SAP

    The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
    Read full review

    Alternatives Considered

    Sage

    Whilst SAGE CRM was selected around 10 years ago and we became a partner, the main contenders would have been at the time Sales Logix and MS CRM 4.0. However, we had extensive experience of the mid-market CRM's and decided on SAGE CRM since it had a clean, easy to understand interface and importantly offered both workflow automation and Self Service capability, all of which across both the Case and Sales and Marketing functionality was seamless and saved time. As it was pure browser based, access was from anywhere we wanted. In my view, SAGE CRM still stacks up well against all the other mid-market CRM systems and offers good value for money, but more importantly, it is an easy to operate and customisable solution which user like. Again, we can teach administration users very quickly to support and customise themselves since the admin. function are clear as well.
    Read full review

    SAP

    The main reason we decided to change the service is that the one we had previously had flaws in some of its functionalities such as sending email marketing and that is why we decided to make a change and adopt a new service to eliminate any persistent problems. Before acquiring "SAP CRM", we first evaluated all its functionalities and it seemed like a very good alternative since it has everything we need to address various job roles within our company.
    Read full review

    Scalability

    Sage

    No answers on this topic

    SAP

    The biggest plus point with SAP Sales cloud is that it is accessible irrespective of the geography and devices and other such complexities. One can monitor their processes from anywhere which makes it ideal for large organizations that are looking for innovative on cloud solutions. It certainly saves major costs and results in smooth transfer of information which gives agility to the entire process.
    Read full review

    Return on Investment

    Sage

    • It is very affordable in pricing, compared to competitors
    • Lead management and convertion into prospects is also a very easy process
    • Lead capture from web pages should be available, and better ways to capture leads from tradeshows by uploading directly from scanned business cards
    Read full review

    SAP

    • Fast user adoption due to easy of use web based user interface compared to traditional SAP transaction codes.
    • Streamlining of business processing due to consolidation of functionality within SAP Sales Cloud screens.
    • Lower cost of integration to SAP ERP ECC or S/4HANA using prebuilt seamless connectors.
    Read full review

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