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Top Rated
290 Ratings
28 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

WatchGuard AuthPoint

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Top Rated
290 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Feature Set Ratings

    Identity Management

    7.7

    SailPoint Identity Platform

    77%

    WatchGuard AuthPoint

    Feature Set Not Supported
    N/A
    SailPoint Identity Platform ranks higher in 7/7 features

    ID-Management Access Control

    8.1
    81%
    8 Ratings
    N/A
    0 Ratings

    ID Management Single-Sign On (SSO)

    7.9
    79%
    5 Ratings
    N/A
    0 Ratings

    Multi-Factor Authentication

    6.9
    69%
    3 Ratings
    N/A
    0 Ratings

    Password Management

    7.8
    78%
    5 Ratings
    N/A
    0 Ratings

    Account Provisioning and De-provisioning

    8.2
    82%
    8 Ratings
    N/A
    0 Ratings

    ID Management Workflow Automation

    8.2
    82%
    8 Ratings
    N/A
    0 Ratings

    ID Risk Management

    6.7
    67%
    6 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • WatchGuard AuthPoint is rated higher in 5 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating, Implementation Rating

    Likelihood to Recommend

    8.3

    SailPoint Identity Platform

    83%
    14 Ratings
    9.0

    WatchGuard AuthPoint

    90%
    168 Ratings

    Likelihood to Renew

    8.2

    SailPoint Identity Platform

    82%
    1 Rating
    8.9

    WatchGuard AuthPoint

    89%
    16 Ratings

    Usability

    8.2

    SailPoint Identity Platform

    82%
    1 Rating
    8.6

    WatchGuard AuthPoint

    86%
    25 Ratings

    Availability

    SailPoint Identity Platform

    N/A
    0 Ratings
    7.9

    WatchGuard AuthPoint

    79%
    3 Ratings

    Performance

    SailPoint Identity Platform

    N/A
    0 Ratings
    8.0

    WatchGuard AuthPoint

    80%
    3 Ratings

    Support Rating

    4.5

    SailPoint Identity Platform

    45%
    1 Rating
    9.4

    WatchGuard AuthPoint

    94%
    67 Ratings

    In-Person Training

    SailPoint Identity Platform

    N/A
    0 Ratings
    6.4

    WatchGuard AuthPoint

    64%
    1 Rating

    Online Training

    SailPoint Identity Platform

    N/A
    0 Ratings
    8.5

    WatchGuard AuthPoint

    85%
    2 Ratings

    Implementation Rating

    8.2

    SailPoint Identity Platform

    82%
    1 Rating
    8.9

    WatchGuard AuthPoint

    89%
    12 Ratings

    Configurability

    SailPoint Identity Platform

    N/A
    0 Ratings
    6.6

    WatchGuard AuthPoint

    66%
    2 Ratings

    Ease of integration

    SailPoint Identity Platform

    N/A
    0 Ratings
    8.2

    WatchGuard AuthPoint

    82%
    2 Ratings

    Product Scalability

    SailPoint Identity Platform

    N/A
    0 Ratings
    8.1

    WatchGuard AuthPoint

    81%
    3 Ratings

    Vendor post-sale

    SailPoint Identity Platform

    N/A
    0 Ratings
    9.5

    WatchGuard AuthPoint

    95%
    3 Ratings

    Vendor pre-sale

    SailPoint Identity Platform

    N/A
    0 Ratings
    9.5

    WatchGuard AuthPoint

    95%
    3 Ratings

    Likelihood to Recommend

    SailPoint

    We are happy with the management of the Id, accounts where the user can request any access easily. Also the many connector which Sailpoint is offering in order to onboard lots of applications is quite helpful. The access review module has also have been improve so that large campaigns can we work out easily.

    Where we see some improvement is on the UI as here it is not so intuitive for the end user, so that we need to make lots of communications and training so that the user is able to understand how to use it.

    For the administration and creation of roles it also would be great to have some improvements here to make it more easily its management.
    Read full review

    WatchGuard Technologies

    WatchGuard Authpoint is well-suited for existing WatchGuard users and those heavily dependent on VPN connection. The app is easy to use and set up on iPhone and Android devices. We use a Firebox M370 and have had zero issues in the deployment or the daily use of WatchGuard AuthPoint. Everything works well and we have had zero issues after initial implementation.
    Read full review

    Pros

    SailPoint

    • Brings users access, profiles and accounts all into one place
    • Manages the Life Cycle Management process across ALL identities, permanent and Temporary
    • Secures and manages access to critical applications and resources across the group
    • Enables Info. Security to customise, share and delegate authority across the group
    • Single version of the truth across our technology platform
    Read full review

    WatchGuard Technologies

    • The Authpoint Cloud portal is easy to use and navigate
    • It integrates well with the Firebox and gateway
    • Promptly sends 2FA request onto the user devices
    • Its very easy to re-activate token on a new device if the device is lost or stolen
    • Troubleshooting logs are available to figure out whats wrong if a user cannot authenticate
    Read full review

    Cons

    SailPoint

    • The user interface is not very intuitive. It is hard for the occasional user to navigate through the request process. There are no instructions on the screen to help the user to know what to do. It is left up to the user to figure out what to click on and how to navigate through the process.
    Read full review

    WatchGuard Technologies

    • While the set up was easy to do the instructions could use a little more details.
    • It would be useful to be able to tell how many users are at the firewall level instead of going out to the cloud to look for it.
    Read full review

    Pricing Details

    SailPoint Identity Platform

    Starting Price

    Editions & Modules

    SailPoint Identity Platform editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      WatchGuard AuthPoint

      Starting Price

      Editions & Modules

      WatchGuard AuthPoint editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Pricing Info

        Likelihood to Renew

        SailPoint

        No answers on this topic

        WatchGuard Technologies

        Today to ensure our ISO 27001 certification it is important that we maintain this solution. Today it is part of the way any employee within the organization works, we no longer have any other way of working and it is the simplest way to ensure that access to the workstation is done with MFA.
        Read full review

        Usability

        SailPoint

        Overall usablity is excellent. The product is capable of performing all the expected tasks for a IAM solution.
        Read full review

        WatchGuard Technologies

        After initial setup, it practically runs itself. Onboarding new users is fast and easy as it should be. The AuthPoint mobile app is small and simple to use. The only reason I do not give it a 10 is that I frequently get complaints from end users that the AuthPoint app is "constantly downloading". In fact, it's not downloading anything and that what the users are seeing in the app is a timer for the 6-digit code that changes every minute.
        Read full review

        Reliability and Availability

        SailPoint

        No answers on this topic

        WatchGuard Technologies

        It failed a couple of times for a period of an hour or so, where systems were down.
        Read full review

        Performance

        SailPoint

        No answers on this topic

        WatchGuard Technologies

        No apparent problem besides a couple of times that systems weren't working
        Read full review

        Support Rating

        SailPoint

        Support for Customizations is very limited.
        Read full review

        WatchGuard Technologies

        WatchGuard support is always quick and reliable. They have urgency levels that you are able to select when creating your support ticket, and they respond in accordance to the severity that you have set. I have never had an issue with getting someone on the phone in the same business day, even for very low priority issues.
        Read full review

        In-Person Training

        SailPoint

        No answers on this topic

        WatchGuard Technologies

        It was an Onsite demo at the ditributor with the benefits of Watchguard Authpoint. Was very nice to see the abilities of the product. This Demo was a few years back, since then Authpoint changed allot. It is very nice for partners that you can get this demo without any aditional cost.
        Read full review

        Online Training

        SailPoint

        No answers on this topic

        WatchGuard Technologies

        We use the online training for all our employees. There are both sales and technical trainings available and there even is a technical certification. You can use this for the Watchguard Partner Program which can give you aditional benefits. Every now and then you have a webinar that discusses multiple Watchguard products.
        Read full review

        Implementation Rating

        SailPoint

        Implementation was done correctly and all the requirements were met.
        Read full review

        WatchGuard Technologies

        the first time it takes more effort. It is helpful to already understand how each authentication type works. Then it's much easier to understand the MFA solution that you implement. It is useful to check the release notes from time to time and update the key parts of the Watchguard Authpoint. Authpoint Gateway, Logon App, RDWeb... Also, it's useful to set up notifications when something goes wrong or sometimes check the statistics of how many requests are being approved/denied, etc.
        Read full review

        Alternatives Considered

        SailPoint

        The on-prem SailPoint IdentityIQ platform provides the necessary customization that is required in our dynamic environment. Although we may look at a cloud-based Identity Management service again in the future, (there are many advantages), our identity management, authentication, and application assignment processes cannot be quickly consolidated to a single cloud-based service at this time.
        Read full review

        WatchGuard Technologies

        We use DUO Mobile for our other MFA (i.e., Remote Desktop for Windows.) WatchGuard offers instructions on how to set up MFA with DUO, however, the WatchGuard AuthPoint setup was much simpler, so we opted to go that route. We are planning on looking into switching everything to WatchGuard AuthPoint, however, it's not a high priority at this time.
        Read full review

        Scalability

        SailPoint

        No answers on this topic

        WatchGuard Technologies

        We are a medium-sized company. We don't need rapid scaling.
        Read full review

        Return on Investment

        SailPoint

        • Over 300,000 password change/reset calls avoided to the helpdesk annually.
        • 1,000 plus accounts with proper accesses provisioned via automated birthright processes weekly versus 1-2 days of manual provisioning and approvals. With a call center population that churns many people per week, this brings many dollars of efficiency to the operations teams.
        • Flexibility on terminations to manage accounts and access for target applications based on regulatory or business rules to ensure compliance and avoid fines for non-compliance.
        Read full review

        WatchGuard Technologies

        • Integration with current Azure AD and LDAP is important as it saves the users from creating a new account and password to remember for yet another website/product.
        • The cost of a user license is nothing compared to the cost of data loss or a company network breach. It secures our devices and data in cases of theft or breaches. Theft of a device, data, or even worse a breach would cost the company thousands to millions of dollars.
        • A negative impact is that the users lose about 10-30 seconds with every login or unlock of their computer. However, this is necessary for MFA security.
        Read full review

        Screenshots

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