What users are saying about
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Top Rated
2984 Ratings
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Top Rated
251 Ratings

Salesforce

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Top Rated
2984 Ratings
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Score 8.4 out of 100

SAP SuccessFactors

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Top Rated
251 Ratings
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Score 7.7 out of 100

Feature Set Ratings

    Sales Force Automation

    8.2

    Salesforce

    82%

    SAP SuccessFactors

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 9/9 features

    Customer data management / contact management

    8.5
    85%
    185 Ratings
    N/A
    0 Ratings

    Workflow management

    8.2
    82%
    176 Ratings
    N/A
    0 Ratings

    Territory management

    8.0
    80%
    145 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.6
    86%
    181 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    7.8
    78%
    169 Ratings
    N/A
    0 Ratings

    Contract management

    8.1
    81%
    142 Ratings
    N/A
    0 Ratings

    Quote & order management

    7.9
    79%
    134 Ratings
    N/A
    0 Ratings

    Interaction tracking

    8.4
    84%
    156 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    8.1
    81%
    127 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    8.5

    Salesforce

    85%

    SAP SuccessFactors

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 3/3 features

    Case management

    9.0
    90%
    57 Ratings
    N/A
    0 Ratings

    Call center management

    8.4
    84%
    43 Ratings
    N/A
    0 Ratings

    Help desk management

    8.3
    83%
    47 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.2

    Salesforce

    82%

    SAP SuccessFactors

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 2/2 features

    Lead management

    8.4
    84%
    169 Ratings
    N/A
    0 Ratings

    Email marketing

    8.0
    80%
    144 Ratings
    N/A
    0 Ratings

    CRM Project Management

    7.8

    Salesforce

    78%

    SAP SuccessFactors

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 3/3 features

    Task management

    8.0
    80%
    158 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    6.7
    67%
    37 Ratings
    N/A
    0 Ratings

    Reporting

    8.6
    86%
    122 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.5

    Salesforce

    85%

    SAP SuccessFactors

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 3/3 features

    Forecasting

    8.3
    83%
    157 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.5
    85%
    173 Ratings
    N/A
    0 Ratings

    Customizable reports

    8.6
    86%
    181 Ratings
    N/A
    0 Ratings

    Customization

    8.3

    Salesforce

    83%

    SAP SuccessFactors

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 4/4 features

    Custom fields

    8.4
    84%
    175 Ratings
    N/A
    0 Ratings

    Custom objects

    8.5
    85%
    167 Ratings
    N/A
    0 Ratings

    Scripting environment

    8.1
    81%
    126 Ratings
    N/A
    0 Ratings

    API for custom integration

    8.2
    82%
    146 Ratings
    N/A
    0 Ratings

    Security

    8.7

    Salesforce

    87%

    SAP SuccessFactors

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 2/2 features

    Single sign-on capability

    8.6
    86%
    144 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.8
    88%
    136 Ratings
    N/A
    0 Ratings

    Social CRM

    8.1

    Salesforce

    81%

    SAP SuccessFactors

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 2/2 features

    Social data

    8.1
    81%
    115 Ratings
    N/A
    0 Ratings

    Social engagement

    8.1
    81%
    113 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.0

    Salesforce

    80%

    SAP SuccessFactors

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 2/2 features

    Marketing automation

    8.1
    81%
    149 Ratings
    N/A
    0 Ratings

    Compensation management

    8.0
    80%
    100 Ratings
    N/A
    0 Ratings

    Platform

    8.2

    Salesforce

    82%

    SAP SuccessFactors

    Feature Set Not Supported
    N/A
    Salesforce.com ranks higher in 1/1 features

    Mobile access

    8.2
    82%
    158 Ratings
    N/A
    0 Ratings

    Human Resource Management

    Salesforce

    Feature Set Not Supported
    N/A
    7.8

    SAP SuccessFactors

    78%
    SAP SuccessFactors ranks higher in 7/7 features

    Employee demographic data

    N/A
    0 Ratings
    8.0
    80%
    24 Ratings

    Employment history

    N/A
    0 Ratings
    8.0
    80%
    26 Ratings

    Job profiles and administration

    N/A
    0 Ratings
    7.5
    75%
    26 Ratings

    Workflow for transfers, promotions, pay raises, etc.

    N/A
    0 Ratings
    6.6
    66%
    25 Ratings

    Organizational charting

    N/A
    0 Ratings
    7.9
    79%
    29 Ratings

    Organization and location management

    N/A
    0 Ratings
    7.8
    78%
    21 Ratings

    Compliance data (COBRA, OSHA, etc.)

    N/A
    0 Ratings
    8.9
    89%
    12 Ratings

    Payroll Management

    Salesforce

    Feature Set Not Supported
    N/A
    8.2

    SAP SuccessFactors

    82%
    SAP SuccessFactors ranks higher in 7/7 features

    Pay calculation

    N/A
    0 Ratings
    8.1
    81%
    15 Ratings

    Support for external payroll vendors

    N/A
    0 Ratings
    7.8
    78%
    11 Ratings

    Off-cycle/On-Demand payment

    N/A
    0 Ratings
    8.2
    82%
    6 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    8.4
    84%
    16 Ratings

    Direct deposit files

    N/A
    0 Ratings
    8.0
    80%
    11 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    7.7
    77%
    15 Ratings

    Reimbursement management

    N/A
    0 Ratings
    9.1
    91%
    12 Ratings

    Leave and Attendance Management

    Salesforce

    Feature Set Not Supported
    N/A
    7.5

    SAP SuccessFactors

    75%
    SAP SuccessFactors ranks higher in 3/3 features

    Approval workflow

    N/A
    0 Ratings
    7.5
    75%
    18 Ratings

    Balance details

    N/A
    0 Ratings
    7.4
    74%
    17 Ratings

    Annual carry-forward and encashment

    N/A
    0 Ratings
    7.8
    78%
    14 Ratings

    Employee Self Service

    Salesforce

    Feature Set Not Supported
    N/A
    7.9

    SAP SuccessFactors

    79%
    SAP SuccessFactors ranks higher in 5/5 features

    View and generate pay and benefit information

    N/A
    0 Ratings
    7.4
    74%
    21 Ratings

    Update personal information

    N/A
    0 Ratings
    8.1
    81%
    25 Ratings

    View company policy documentation

    N/A
    0 Ratings
    7.9
    79%
    16 Ratings

    Employee recognition

    N/A
    0 Ratings
    8.4
    84%
    17 Ratings

    View job history

    N/A
    0 Ratings
    7.9
    79%
    24 Ratings

    Asset Management

    Salesforce

    Feature Set Not Supported
    N/A
    8.4

    SAP SuccessFactors

    84%
    SAP SuccessFactors ranks higher in 1/1 features

    Tracking of all physical assets

    N/A
    0 Ratings
    8.4
    84%
    3 Ratings

    HR Reporting

    Salesforce

    Feature Set Not Supported
    N/A
    6.9

    SAP SuccessFactors

    69%
    SAP SuccessFactors ranks higher in 3/3 features

    Report builder

    N/A
    0 Ratings
    6.5
    65%
    23 Ratings

    Pre-built reports

    N/A
    0 Ratings
    6.7
    67%
    22 Ratings

    Ability to combine HR data with external data

    N/A
    0 Ratings
    7.5
    75%
    20 Ratings

    Onboarding

    Salesforce

    Feature Set Not Supported
    N/A
    8.2

    SAP SuccessFactors

    82%
    SAP SuccessFactors ranks higher in 2/2 features

    New hire portal

    N/A
    0 Ratings
    7.9
    79%
    25 Ratings

    Manager tracking tools

    N/A
    0 Ratings
    7.8
    78%
    27 Ratings

    Performance and Goals

    Salesforce

    Feature Set Not Supported
    N/A
    8.5

    SAP SuccessFactors

    85%
    SAP SuccessFactors ranks higher in 4/4 features

    Corporate goal setting

    N/A
    0 Ratings
    8.1
    81%
    37 Ratings

    Individual goal setting

    N/A
    0 Ratings
    8.5
    85%
    42 Ratings

    Line-of sight-visibility

    N/A
    0 Ratings
    8.3
    83%
    36 Ratings

    Performance tracking

    N/A
    0 Ratings
    8.2
    82%
    40 Ratings

    Performance Management

    Salesforce

    Feature Set Not Supported
    N/A
    8.1

    SAP SuccessFactors

    81%
    SAP SuccessFactors ranks higher in 5/5 features

    Performance plans

    N/A
    0 Ratings
    7.9
    79%
    42 Ratings

    Performance improvement plans

    N/A
    0 Ratings
    8.2
    82%
    33 Ratings

    Review status tracking

    N/A
    0 Ratings
    8.3
    83%
    42 Ratings

    Review reminders

    N/A
    0 Ratings
    8.0
    80%
    41 Ratings

    Multiple review frequency

    N/A
    0 Ratings
    7.3
    73%
    33 Ratings

    Succession Planning

    Salesforce

    Feature Set Not Supported
    N/A
    8.6

    SAP SuccessFactors

    86%
    SAP SuccessFactors ranks higher in 4/4 features

    Create succession plans/pools

    N/A
    0 Ratings
    8.6
    86%
    26 Ratings

    Candidate ranking

    N/A
    0 Ratings
    8.5
    85%
    27 Ratings

    Candidate search

    N/A
    0 Ratings
    8.7
    87%
    25 Ratings

    Candidate development

    N/A
    0 Ratings
    8.7
    87%
    25 Ratings

    Recruiting / ATS

    Salesforce

    Feature Set Not Supported
    N/A
    4.1

    SAP SuccessFactors

    41%
    SAP SuccessFactors ranks higher in 7/7 features

    Job Requisition Management

    N/A
    0 Ratings
    7.9
    79%
    20 Ratings

    Company Website Posting

    N/A
    0 Ratings
    7.5
    75%
    19 Ratings

    Publish to Social Media

    N/A
    0 Ratings
    7.5
    75%
    14 Ratings

    Job Search Site Posting

    N/A
    0 Ratings
    7.5
    75%
    18 Ratings

    Duplicate Candidate Prevention

    N/A
    0 Ratings
    7.6
    76%
    17 Ratings

    Applicant Tracking

    N/A
    0 Ratings
    7.6
    76%
    20 Ratings

    Notifications and Alerts

    N/A
    0 Ratings
    7.9
    79%
    22 Ratings

    Attribute Ratings

    • Salesforce.com is rated higher in 6 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating, Online Training, Implementation Rating

    Likelihood to Recommend

    8.2

    Salesforce

    82%
    303 Ratings
    7.6

    SAP SuccessFactors

    76%
    64 Ratings

    Likelihood to Renew

    9.5

    Salesforce

    95%
    50 Ratings
    2.7

    SAP SuccessFactors

    27%
    13 Ratings

    Usability

    8.4

    Salesforce

    84%
    90 Ratings
    2.7

    SAP SuccessFactors

    27%
    3 Ratings

    Availability

    9.8

    Salesforce

    98%
    54 Ratings

    SAP SuccessFactors

    N/A
    0 Ratings

    Performance

    9.0

    Salesforce

    90%
    36 Ratings

    SAP SuccessFactors

    N/A
    0 Ratings

    Support Rating

    8.0

    Salesforce

    80%
    117 Ratings
    6.2

    SAP SuccessFactors

    62%
    26 Ratings

    In-Person Training

    7.9

    Salesforce

    79%
    11 Ratings

    SAP SuccessFactors

    N/A
    0 Ratings

    Online Training

    9.1

    Salesforce

    91%
    15 Ratings
    8.0

    SAP SuccessFactors

    80%
    1 Rating

    Implementation Rating

    9.4

    Salesforce

    94%
    32 Ratings
    3.6

    SAP SuccessFactors

    36%
    1 Rating

    Contract Terms and Pricing Model

    9.1

    Salesforce

    91%
    10 Ratings

    SAP SuccessFactors

    N/A
    0 Ratings

    Product Scalability

    10.0

    Salesforce

    100%
    2 Ratings

    SAP SuccessFactors

    N/A
    0 Ratings

    Professional Services

    9.3

    Salesforce

    93%
    8 Ratings

    SAP SuccessFactors

    N/A
    0 Ratings

    Likelihood to Recommend

    Salesforce

    Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
    Anonymous | TrustRadius Reviewer

    SAP SuccessFactors

    Success Factors is really well suited to handling needs of my organization. They've done a good job integrating with our course catalog and making it easy to book courses right from within the application. It falls short in letting managers cascade their objectives easily. When I cascade an objective, the cascaded objective will often inherit comments from my own objective and share them down to my reports - not ideal behavior.
    Anonymous | TrustRadius Reviewer

    Pros

    Salesforce

    • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
    • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
    • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
    Erik Viager | TrustRadius Reviewer

    SAP SuccessFactors

    • This software offers us the ability to raise questions during the appraisal cycle, as well as give us an overview of the various steps we follow during the appraisal process and also provides one-stop solutions for all my needs, such as applying for leave and checking salary slips.
    • The onboarding and hiring process was changed with this tool, and it also generated attendance reports and performance reports for employees.
    • There are a number of training courses available in the SAP Learning Hub that can help you improve the configuration. If you are familiar with them then you can easily fix it yourself first. Unless something needs to be modified in Provisioning.
    Anonymous | TrustRadius Reviewer

    Cons

    Salesforce

    • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
    • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
    • Continued expansion of Salesforce Surveys for more features and flexibility.
    Anonymous | TrustRadius Reviewer

    SAP SuccessFactors

    • The app for ios and android have room for improvement. They are aware of the limitations but amount of access and functionality is not where it needs to be.
    • The homepage of Successfactors takes longer to load and refresh itself. Especially true when viewing employee files. That is partially due to how much information is having to show on the page but it still seems to take more time than usual to show each screen.
    • You can't change the amount of time the homepage will lock you out from inactivity. This might seem minuscule but it causes so many painful re-logins and time wasting effort to login again. There currently isn't an option to change the time before lockout.
    Adam Kasten, PHR | TrustRadius Reviewer

    Pricing Details

    Salesforce

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $25 per month

    Salesforce Editions & Modules

    Edition
    Essentials$25.001
    Professional$75.001
    Enterprise$150.001
    Unlimited$300.002
    1. Per User/Per Month
    2. Per user/Per month
    Additional Pricing Details

    SAP SuccessFactors

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    SAP SuccessFactors Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Salesforce

    Salesforce 9.5
    Based on 50 answers
    While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
    John Cupoli | TrustRadius Reviewer

    SAP SuccessFactors

    SAP SuccessFactors 2.7
    Based on 13 answers
    Support is still lacking. If we don't have a critical business need where we're looking to license something new, there is no partnership with SuccessFactors. Unless of course you purchase the Platinum Support which we did not. It is difficult for us to take advantage of new functionality when we have professional services fees that will be incurred as a result. We're in a tough economy and our budgets are slim. We don't have wiggle room to add $5k here or $10k there. The overall integration into a total HCM solution is also lacking.
    Anonymous | TrustRadius Reviewer

    Usability

    Salesforce

    Salesforce 8.4
    Based on 90 answers
    Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
    Al Mubassir Muin | TrustRadius Reviewer

    SAP SuccessFactors

    SAP SuccessFactors 2.7
    Based on 3 answers
    For Key users, it is not really friendly. There are lot of hidden buttons which makes the experience difficult.For end user, it is quite easy.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Salesforce

    Salesforce 9.8
    Based on 54 answers
    Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
    Kyle Dugger | TrustRadius Reviewer

    SAP SuccessFactors

    No score
    No answers yet
    No answers on this topic

    Performance

    Salesforce

    Salesforce 9.0
    Based on 36 answers
    Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
    Points per Salesforce -
    1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
    2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
    3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
    4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
    5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
    6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
    7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
    8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
    9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
    Rob Gottschalk | TrustRadius Reviewer

    SAP SuccessFactors

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Salesforce

    Salesforce 8.0
    Based on 117 answers
    Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.
    Anonymous | TrustRadius Reviewer

    SAP SuccessFactors

    SAP SuccessFactors 6.2
    Based on 26 answers
    The overall platform could use the updates, so the overall look of it seems more modern. Also, the number of possible customizations could be made more simple to implement. SAP SuccessFactors does have a helpline that is helpful and free. On a positive note, it is beneficial in our performance reviews and recruiting efforts.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Salesforce

    Salesforce 7.9
    Based on 11 answers
    I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

    I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
    Anonymous | TrustRadius Reviewer

    SAP SuccessFactors

    No score
    No answers yet
    No answers on this topic

    Online Training

    Salesforce

    Salesforce 9.1
    Based on 15 answers
    I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

    We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
    Anonymous | TrustRadius Reviewer

    SAP SuccessFactors

    SAP SuccessFactors 8.0
    Based on 1 answer
    No answer on this topic is available.

    Implementation Rating

    Salesforce

    Salesforce 9.4
    Based on 32 answers
    Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
    Anonymous | TrustRadius Reviewer

    SAP SuccessFactors

    SAP SuccessFactors 3.6
    Based on 1 answer
    We had to delay go live of EC due to bad councelling of our implementation partner.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Salesforce

    When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
    Anonymous | TrustRadius Reviewer

    SAP SuccessFactors

    As a whole, SuccessFactors is tough to beat. It's at its best when all of the modules are working together. There are few competitors that offer the full talent suite.Individually, the quality of the modules can vary. The performance and goal management modules perform well but the recruiting one significantly lags its competitors. The recruiting world has seen a lot of advances in technology over the last few years but these have yet to trickle down into the SuccessFactors module.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Salesforce

    Salesforce 9.1
    Based on 10 answers
    The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
    Anonymous | TrustRadius Reviewer

    SAP SuccessFactors

    No score
    No answers yet
    No answers on this topic

    Scalability

    Salesforce

    Salesforce 10.0
    Based on 2 answers
    I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
    Anonymous | TrustRadius Reviewer

    SAP SuccessFactors

    No score
    No answers yet
    No answers on this topic

    Professional Services

    Salesforce

    Salesforce 9.3
    Based on 8 answers
    Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
    Aononna Tazin | TrustRadius Reviewer

    SAP SuccessFactors

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Salesforce

    • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
    • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
    Quentin Goin | TrustRadius Reviewer

    SAP SuccessFactors

    • Visibility to the organization was an immediate impact and socialized the value of the product immediately.
    • A common and aggregated performance process reduced time and energy spent on quarterly goal setting.
    • Consolidating performance to pay outputs reduced time in some manual audit processes.
    Tony Deblauwe | TrustRadius Reviewer

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