What users are saying about
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Top Rated
2711 Ratings

Salesforce

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Top Rated
2711 Ratings
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Score 8.3 out of 100
203 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

Salesforce

[Salesforce.com] is well suited for creating campaigns, tracking clicks, cutting the sales cycle and automating the whole marketing process. Salesforce provides a full view of the customer, such as communication history, activity history, social mentions and so much more using contact management. It may not be appropriate for small businesses because of its price.
Daniel Cooper | TrustRadius Reviewer

SAP SuccessFactors

Success Factors is really well suited to handling needs of my organization. They've done a good job integrating with our course catalog and making it easy to book courses right from within the application. It falls short in letting managers cascade their objectives easily. When I cascade an objective, the cascaded objective will often inherit comments from my own objective and share them down to my reports - not ideal behavior.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesforce
7.5
SAP SuccessFactors
Customer data management / contact management
Salesforce
8.2
SAP SuccessFactors
Workflow management
Salesforce
7.4
SAP SuccessFactors
Territory management
Salesforce
7.3
SAP SuccessFactors
Opportunity management
Salesforce
7.9
SAP SuccessFactors
Integration with email client (e.g., Outlook or Gmail)
Salesforce
7.0
SAP SuccessFactors
Contract management
Salesforce
7.2
SAP SuccessFactors
Quote & order management
Salesforce
7.3
SAP SuccessFactors
Interaction tracking
Salesforce
7.7
SAP SuccessFactors
Channel / partner relationship management
Salesforce
7.4
SAP SuccessFactors

Customer Service & Support

Salesforce
8.5
SAP SuccessFactors
Case management
Salesforce
9.0
SAP SuccessFactors
Call center management
Salesforce
8.4
SAP SuccessFactors
Help desk management
Salesforce
8.3
SAP SuccessFactors

Marketing Automation

Salesforce
7.6
SAP SuccessFactors
Lead management
Salesforce
7.7
SAP SuccessFactors
Email marketing
Salesforce
7.5
SAP SuccessFactors

CRM Project Management

Salesforce
7.2
SAP SuccessFactors
Task management
Salesforce
7.1
SAP SuccessFactors
Billing and invoicing management
Salesforce
6.7
SAP SuccessFactors
Reporting
Salesforce
7.8
SAP SuccessFactors

CRM Reporting & Analytics

Salesforce
8.0
SAP SuccessFactors
Forecasting
Salesforce
7.8
SAP SuccessFactors
Pipeline visualization
Salesforce
8.1
SAP SuccessFactors
Customizable reports
Salesforce
8.2
SAP SuccessFactors

Customization

Salesforce
7.6
SAP SuccessFactors
Custom fields
Salesforce
8.0
SAP SuccessFactors
Custom objects
Salesforce
7.5
SAP SuccessFactors
Scripting environment
Salesforce
7.2
SAP SuccessFactors
API for custom integration
Salesforce
7.7
SAP SuccessFactors

Security

Salesforce
8.2
SAP SuccessFactors
Single sign-on capability
Salesforce
8.1
SAP SuccessFactors
Role-based user permissions
Salesforce
8.3
SAP SuccessFactors

Social CRM

Salesforce
6.9
SAP SuccessFactors
Social data
Salesforce
6.9
SAP SuccessFactors
Social engagement
Salesforce
6.9
SAP SuccessFactors

Integrations with 3rd-party Software

Salesforce
7.3
SAP SuccessFactors
Marketing automation
Salesforce
7.3
SAP SuccessFactors
Compensation management
Salesforce
7.3
SAP SuccessFactors

Platform

Salesforce
7.3
SAP SuccessFactors
Mobile access
Salesforce
7.3
SAP SuccessFactors

Human Resource Management

Salesforce
SAP SuccessFactors
7.9
Employee demographic data
Salesforce
SAP SuccessFactors
7.3
Employment history
Salesforce
SAP SuccessFactors
8.2
Job profiles and administration
Salesforce
SAP SuccessFactors
7.3
Workflow for transfers, promotions, pay raises, etc.
Salesforce
SAP SuccessFactors
7.5
Organizational charting
Salesforce
SAP SuccessFactors
8.5
Organization and location management
Salesforce
SAP SuccessFactors
8.5
Compliance data (COBRA, OSHA, etc.)
Salesforce
SAP SuccessFactors
8.1

Payroll Management

Salesforce
SAP SuccessFactors
8.3
Pay calculation
Salesforce
SAP SuccessFactors
8.4
Support for external payroll vendors
Salesforce
SAP SuccessFactors
7.8
Off-cycle/On-Demand payment
Salesforce
SAP SuccessFactors
10.0
Benefit plan administration
Salesforce
SAP SuccessFactors
8.2
Direct deposit files
Salesforce
SAP SuccessFactors
8.1
Salary revision and increment management
Salesforce
SAP SuccessFactors
8.2
Reimbursement management
Salesforce
SAP SuccessFactors
7.4

Leave and Attendance Management

Salesforce
SAP SuccessFactors
8.8
Approval workflow
Salesforce
SAP SuccessFactors
9.2
Balance details
Salesforce
SAP SuccessFactors
8.8
Annual carry-forward and encashment
Salesforce
SAP SuccessFactors
8.6

Employee Self Service

Salesforce
SAP SuccessFactors
8.3
View and generate pay and benefit information
Salesforce
SAP SuccessFactors
8.3
Update personal information
Salesforce
SAP SuccessFactors
8.3
View company policy documentation
Salesforce
SAP SuccessFactors
8.1
Employee recognition
Salesforce
SAP SuccessFactors
8.1
View job history
Salesforce
SAP SuccessFactors
8.7

Asset Management

Salesforce
SAP SuccessFactors
7.5
Tracking of all physical assets
Salesforce
SAP SuccessFactors
7.5

HR Reporting

Salesforce
SAP SuccessFactors
6.6
Report builder
Salesforce
SAP SuccessFactors
6.7
Pre-built reports
Salesforce
SAP SuccessFactors
6.3
Ability to combine HR data with external data
Salesforce
SAP SuccessFactors
6.7

Onboarding

Salesforce
SAP SuccessFactors
7.6
New hire portal
Salesforce
SAP SuccessFactors
7.7
Manager tracking tools
Salesforce
SAP SuccessFactors
7.1

Performance and Goals

Salesforce
SAP SuccessFactors
8.2
Corporate goal setting
Salesforce
SAP SuccessFactors
8.1
Individual goal setting
Salesforce
SAP SuccessFactors
8.4
Line-of sight-visibility
Salesforce
SAP SuccessFactors
8.2
Performance tracking
Salesforce
SAP SuccessFactors
8.1

Performance Management

Salesforce
SAP SuccessFactors
8.3
Performance plans
Salesforce
SAP SuccessFactors
8.1
Performance improvement plans
Salesforce
SAP SuccessFactors
7.9
Review status tracking
Salesforce
SAP SuccessFactors
8.7
Review reminders
Salesforce
SAP SuccessFactors
8.2
Multiple review frequency
Salesforce
SAP SuccessFactors
8.7

Succession Planning

Salesforce
SAP SuccessFactors
8.2
Create succession plans/pools
Salesforce
SAP SuccessFactors
8.3
Candidate ranking
Salesforce
SAP SuccessFactors
7.9
Candidate search
Salesforce
SAP SuccessFactors
8.4
Candidate development
Salesforce
SAP SuccessFactors
8.2

Recruiting / ATS

Salesforce
SAP SuccessFactors
5.8
Job Requisition Management
Salesforce
SAP SuccessFactors
7.3
Company Website Posting
Salesforce
SAP SuccessFactors
7.5
Publish to Social Media
Salesforce
SAP SuccessFactors
6.9
Job Search Site Posting
Salesforce
SAP SuccessFactors
7.3
Duplicate Candidate Prevention
Salesforce
SAP SuccessFactors
6.9
Applicant Tracking
Salesforce
SAP SuccessFactors
7.4
Notifications and Alerts
Salesforce
SAP SuccessFactors
7.5

Pros

Salesforce

  • Reporting. The reporting functions are valuable to see how particular accounts have done over time, to see how reps are tracking to goal, and to see how reps compare to other reps in the organization.
  • Analytics. There are a variety of tools that management can use to determine how individual reps are performing and how the entire sales organization is tracking to goal, and how that compares to previous years.
  • Customization. Field can be customized to help an organization create a CRM that is tailored to their particular industry and company.
Jason Carlage | TrustRadius Reviewer

SAP SuccessFactors

  • Assignment Profile: This is an automated way of assigning courses and activities to users (through user interface configuration or through data feed synchronization).
  • Plateau Reports Designer: A client tool to customize the reports in SAP SuccessFactors Learning, widely used by most of the large organizations.
  • BizX integration: It's a SuccessFactors Business Execution (BizX) platform to connect the talent management and human resource management. It has a comprehensive view of the organization's resources skills, expertise, experience, and competency, etc.
  • Domain, Domain Restrictions and Roles: This is mainly to create an organizational structure and to provide the needed security permissions.
  • Integration with Jam, Skype and WebEx, etc.
Anonymous | TrustRadius Reviewer

Cons

Salesforce

  • When you close SF and open it the next day it tends to open old cases (tabs). You'll end up with tab overload if you don't put time into closing old ones.
  • If you start a case and don't have all the required fields completed, you'll lose it all if you try saving it too soon.
Ben Johnson | TrustRadius Reviewer

SAP SuccessFactors

  • The app for ios and android have room for improvement. They are aware of the limitations but amount of access and functionality is not where it needs to be.
  • The homepage of Successfactors takes longer to load and refresh itself. Especially true when viewing employee files. That is partially due to how much information is having to show on the page but it still seems to take more time than usual to show each screen.
  • You can't change the amount of time the homepage will lock you out from inactivity. This might seem minuscule but it causes so many painful re-logins and time wasting effort to login again. There currently isn't an option to change the time before lockout.
Adam Kasten, PHR | TrustRadius Reviewer

Likelihood to Renew

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

SAP SuccessFactors

SAP SuccessFactors 7.0
Based on 12 answers
Support is still lacking. If we don't have a critical business need where we're looking to license something new, there is no partnership with SuccessFactors. Unless of course you purchase the Platinum Support which we did not. It is difficult for us to take advantage of new functionality when we have professional services fees that will be incurred as a result. We're in a tough economy and our budgets are slim. We don't have wiggle room to add $5k here or $10k there. The overall integration into a total HCM solution is also lacking.
Anonymous | TrustRadius Reviewer

Usability

Salesforce

Salesforce 7.4
Based on 55 answers
While not the most robust software available for tracking and following up with leads, the UI is fairly straight forward and you know right away what you are getting and how to interact with it. While some initial training is required, it is still simple enough for most users to interact with it on a daily basis without feeling burdensome.
Anonymous | TrustRadius Reviewer

SAP SuccessFactors

SAP SuccessFactors 8.0
Based on 2 answers
To develop all objectivity of researches.
Anton Smorodin | TrustRadius Reviewer

Reliability and Availability

Salesforce

Salesforce 9.8
Based on 27 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

SAP SuccessFactors

No score
No answers yet
No answers on this topic

Performance

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

SAP SuccessFactors

No score
No answers yet
No answers on this topic

Support Rating

Salesforce

Salesforce 6.9
Based on 51 answers
The Professional version relies on its community and its documentation. No chat support, no phone support. And I think for 70+ USD/ user/ month, there should be some of those options available. Finding an answer in the community is not always easy to do. I had to go with a Salesforce developer or administrator to find answers that I think I should be able to find with support.
Sebastian Pereira | TrustRadius Reviewer

SAP SuccessFactors

SAP SuccessFactors 6.6
Based on 21 answers
The overall platform could use the updates, so the overall look of it seems more modern. Also, the number of possible customizations could be made more simple to implement. SAP SuccessFactors does have a helpline that is helpful and free. On a positive note, it is beneficial in our performance reviews and recruiting efforts.
Anonymous | TrustRadius Reviewer

In-Person Training

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

SAP SuccessFactors

No score
No answers yet
No answers on this topic

Online Training

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

SAP SuccessFactors

SAP SuccessFactors 8.0
Based on 1 answer
No answer on this topic is available.

Implementation Rating

Salesforce

Salesforce 9.4
Based on 16 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

SAP SuccessFactors

No score
No answers yet
No answers on this topic

Alternatives Considered

Salesforce

The biggest advantage with Salesforce is likely the biggest detractor as well. It is largely a blank slate. The system is not customized to any one business or industry out of the box. You have to design everything - which is great if you are looking for a highly customized system, but very difficult for small or even medium sized firms without help from a 3rd party. We developed everything 100% in house. It has been quite a learning curve, but ultimately we preferred this method to farming out the work.
Jeff Fralick | TrustRadius Reviewer

SAP SuccessFactors

As a whole, SuccessFactors is tough to beat. It's at its best when all of the modules are working together. There are few competitors that offer the full talent suite.Individually, the quality of the modules can vary. The performance and goal management modules perform well but the recruiting one significantly lags its competitors. The recruiting world has seen a lot of advances in technology over the last few years but these have yet to trickle down into the SuccessFactors module.
Anonymous | TrustRadius Reviewer

Scalability

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

SAP SuccessFactors

No score
No answers yet
No answers on this topic

Return on Investment

Salesforce

  • ROI is most noticeable when you are able to consolidate disparate legacy systems and move all of their data from a local data center up to the cloud. You end up saving a ton of money that no longer needs to be spent on hardware, software, maintenance, IT, etc.
  • The recurring licensing model is not ideal when it comes to ROI impact, as the long term expenditure will be significant. However, the hidden cost savings that it brings due to a smoother running business is not something that should be ignored.
  • One of the main benefits is collaboration. The platform represents a "single source of truth" that can greatly enhance collaboration and data consolidation. This will impact ROI in ways immeasurable but there can be no doubt that the effects are there.
Anonymous | TrustRadius Reviewer

SAP SuccessFactors

  • Visibility to the organization was an immediate impact and socialized the value of the product immediately.
  • A common and aggregated performance process reduced time and energy spent on quarterly goal setting.
  • Consolidating performance to pay outputs reduced time in some manual audit processes.
Tony Deblauwe | TrustRadius Reviewer

Screenshots

Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$100.001
Enterprise$175.001
  1. Per User Per Month
Additional Pricing Details

SAP SuccessFactors

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP SuccessFactors Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Salesforce
7.8
SAP SuccessFactors
7.1

Likelihood to Renew

Salesforce
10.0
SAP SuccessFactors
7.0

Usability

Salesforce
7.4
SAP SuccessFactors
8.0

Reliability and Availability

Salesforce
9.8
SAP SuccessFactors

Performance

Salesforce
9.0
SAP SuccessFactors

Support Rating

Salesforce
6.9
SAP SuccessFactors
6.6

In-Person Training

Salesforce
7.9
SAP SuccessFactors

Online Training

Salesforce
9.1
SAP SuccessFactors
8.0

Implementation Rating

Salesforce
9.4
SAP SuccessFactors

Scalability

Salesforce
10.0
SAP SuccessFactors

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