What users are saying about
360 Ratings
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Score 8.2 out of 100
131 Ratings
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Score 9 out of 100

Feature Set Ratings

  • Shopify Plus ranks higher in 5 feature sets: Online Storefront, Online Shopping Cart, Online Payment System, eCommerce Marketing, eCommerce Business Management

Online Storefront

8.1

Salesforce Commerce Cloud

81%
8.9

Shopify Plus

89%
Shopify Plus ranks higher in 9/9 features

Product catalog & listings

8.5
85%
34 Ratings
8.9
89%
26 Ratings

Product management

8.3
83%
34 Ratings
9.2
92%
27 Ratings

Bulk product upload

8.3
83%
33 Ratings
9.1
91%
25 Ratings

Branding

7.8
78%
33 Ratings
8.9
89%
26 Ratings

Mobile storefront

8.2
82%
31 Ratings
9.3
93%
27 Ratings

Product variations

8.3
83%
35 Ratings
8.5
85%
26 Ratings

Website integration

8.0
80%
34 Ratings
8.9
89%
24 Ratings

Visual customization

7.8
78%
35 Ratings
8.8
88%
27 Ratings

CMS

7.4
74%
32 Ratings
8.7
87%
26 Ratings

Online Shopping Cart

8.1

Salesforce Commerce Cloud

81%
8.8

Shopify Plus

88%
Shopify Plus ranks higher in 2/2 features

Abandoned cart recovery

8.0
80%
27 Ratings
8.8
88%
26 Ratings

Checkout user experience

8.1
81%
32 Ratings
8.8
88%
27 Ratings

Online Payment System

8.8

Salesforce Commerce Cloud

88%
9.4

Shopify Plus

94%
Shopify Plus ranks higher in 1/1 features

eCommerce security

8.8
88%
30 Ratings
9.4
94%
27 Ratings

eCommerce Marketing

8.3

Salesforce Commerce Cloud

83%
8.6

Shopify Plus

86%
Shopify Plus ranks higher in 3/3 features

Promotions & discounts

8.4
84%
31 Ratings
9.0
90%
27 Ratings

Personalized recommendations

8.5
85%
33 Ratings
8.5
85%
22 Ratings

SEO

8.0
80%
29 Ratings
8.2
82%
27 Ratings

eCommerce Business Management

8.2

Salesforce Commerce Cloud

82%
8.9

Shopify Plus

89%
Shopify Plus ranks higher in 4/5 features

Multi-site management

8.7
87%
31 Ratings
N/A
0 Ratings

Order processing

8.4
84%
32 Ratings
9.3
93%
26 Ratings

Inventory management

8.2
82%
30 Ratings
8.9
89%
25 Ratings

Shipping

8.1
81%
27 Ratings
9.0
90%
25 Ratings

Custom functionality

7.5
75%
33 Ratings
8.4
84%
26 Ratings

Attribute Ratings

  • Shopify Plus is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.8

Salesforce Commerce Cloud

78%
47 Ratings
8.9

Shopify Plus

89%
28 Ratings

Likelihood to Renew

7.8

Salesforce Commerce Cloud

78%
10 Ratings

Shopify Plus

N/A
0 Ratings

Usability

8.0

Salesforce Commerce Cloud

80%
2 Ratings

Shopify Plus

N/A
0 Ratings

Availability

8.0

Salesforce Commerce Cloud

80%
2 Ratings

Shopify Plus

N/A
0 Ratings

Performance

9.0

Salesforce Commerce Cloud

90%
2 Ratings

Shopify Plus

N/A
0 Ratings

Support Rating

9.0

Salesforce Commerce Cloud

90%
6 Ratings
10.0

Shopify Plus

100%
2 Ratings

In-Person Training

8.0

Salesforce Commerce Cloud

80%
1 Rating

Shopify Plus

N/A
0 Ratings

Implementation Rating

8.0

Salesforce Commerce Cloud

80%
4 Ratings

Shopify Plus

N/A
0 Ratings

Likelihood to Recommend

Salesforce

Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
Read full review

Shopify

Any business that needs to keep track of orders and payments would benefit from Shopify Plus. Customers information, orders, and payments are all saved and available for reference. You are able to refer to past orders to review trends and offer future purchase suggestions. Shopify Plus is also easy to use so it does not take long to train employees how to use this system.
Read full review

Pros

Salesforce

  • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
  • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
  • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
Read full review

Shopify

  • Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems.
  • Great new features consistently being added, ahead of the curve on almost everything
  • Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well
  • Most Merchant Success Managers are good and genuinely want to be helpful
  • A fantastic user interface, very logical and easy to use
  • Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that.
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Cons

Salesforce

  • Developers need to code and integrate new features. Some plug-and-play modules need to be added.
  • Loading time is longer initially for a few portals when checked. We need to improve loading time without caching.
  • The administration design is not so user-friendly. Need to minimize the options to be displayed for a first-time user.
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Shopify

  • The Account Managers/Reps have become more scripted and seem like they are busier and handling more clients than before. It doesn't seem as personal and special anymore like when we first upgraded to Plus.
  • Shopify still has missing features in their software that might not have an app in their app marketplace available that fills this void.
  • The 24/7 support doesn't seem as dedicated as they once were.
Read full review

Pricing Details

Salesforce Commerce Cloud

Starting Price

$4 per month

Editions & Modules

Salesforce Commerce Cloud editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    B2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value

    Shopify Plus

    Starting Price

    Editions & Modules

    Shopify Plus editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Salesforce

      A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
      Read full review

      Shopify

      No answers on this topic

      Usability

      Salesforce

      Overall it's going great. Hoping it can reach very good heights soon.
      Read full review

      Shopify

      No answers on this topic

      Reliability and Availability

      Salesforce

      We have only had one instance where the platform went down in the time we have been using it.
      Read full review

      Shopify

      No answers on this topic

      Support Rating

      Salesforce

      They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
      Read full review

      Shopify

      Always are quick to answer our questions and help us find a solution
      Read full review

      In-Person Training

      Salesforce

      The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
      Read full review

      Shopify

      No answers on this topic

      Implementation Rating

      Salesforce

      Implementation went fairly smoothly.
      Read full review

      Shopify

      No answers on this topic

      Alternatives Considered

      Salesforce

      Salesforce is one of the best CRM software available in the market right now. It has the right machine tools available for automation, task segregation, moving tickets, and tracking goals. It brings in a lot of personalized experience and helps in task automation.
      Read full review

      Shopify

      Shopify had the quickest go-to-market and most robust API among the products we compared. CommerceCloud required a VERY LONG integration phase that we just didn't have time for. BigCommerce fell short on the number of features and API coverage that we needed. Overall Shopify gave us the most bang for the buck.
      Read full review

      Return on Investment

      Salesforce

      • Salesforce Commerce Cloud ends up paying for itself in the long run so long as customers are taking advantage of its full capabilities.
      • I would highly recommend trying it or consulting a partner like us about it if you have an interest and think you could benefit. A thorough business analysis will tell you if this segment of Salesforce is right for your objectives.
      Read full review

      Shopify

      • Shopify Plus has been a very cost effective solution for us.
      • As our business grows, it's easy to train new hires on how to use Shopify Plus.
      • What we've lost in the missing features of Shopify we've made up for in the other areas.
      Read full review

      Screenshots

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