What users are saying about
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Top Rated
249 Ratings
71 Ratings

Salesforce Commerce Cloud

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Top Rated
249 Ratings
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Score 8.4 out of 100
71 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Salesforce Commerce Cloud

I would recommend Salesforce Commerce Cloud to anyone who wants to provide more personalized shopping experiences to their customers while intertwining other capabilities the ecosystem offers like with Marketing Cloud, Service Cloud, Sales Cloud, etc. There are so many options. You can't dismiss one or use only one! Salesforce's elaborate product offerings exist for many reasons.
Anonymous | TrustRadius Reviewer

Shopify Plus

Shopify is the industry standard when it comes to eCommerce software. It's basically the #1 ecommerce software solution that is out there that has everything under one roof. You want reliability? Shopify is your solution. You want fast website performance with great uptime? Shopify is your solution. The only area it's less appropriate is how their dedicated account support and tech support for Plus customers has kind of lost touch with it's customers. On the flipside Shopify's services are still the best in the industry, but that doesn't mean they can lose touch with their customers.
Ricky Jordan | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Salesforce Commerce Cloud
8.0
Shopify Plus
8.2
Product catalog & listings
Salesforce Commerce Cloud
8.3
Shopify Plus
8.7
Product management
Salesforce Commerce Cloud
7.9
Shopify Plus
8.0
Bulk product upload
Salesforce Commerce Cloud
7.9
Shopify Plus
7.9
Branding
Salesforce Commerce Cloud
8.4
Shopify Plus
8.2
Mobile storefront
Salesforce Commerce Cloud
7.6
Shopify Plus
8.7
Product variations
Salesforce Commerce Cloud
8.0
Shopify Plus
7.9
Website integration
Salesforce Commerce Cloud
8.4
Shopify Plus
8.3
Visual customization
Salesforce Commerce Cloud
8.2
Shopify Plus
8.2
CMS
Salesforce Commerce Cloud
7.6
Shopify Plus
8.1

Online Shopping Cart

Salesforce Commerce Cloud
7.7
Shopify Plus
8.4
Abandoned cart recovery
Salesforce Commerce Cloud
7.4
Shopify Plus
7.9
Checkout user experience
Salesforce Commerce Cloud
7.9
Shopify Plus
8.9

Online Payment System

Salesforce Commerce Cloud
8.2
Shopify Plus
9.4
eCommerce security
Salesforce Commerce Cloud
8.2
Shopify Plus
9.4

eCommerce Marketing

Salesforce Commerce Cloud
8.0
Shopify Plus
8.3
Promotions & discounts
Salesforce Commerce Cloud
8.2
Shopify Plus
8.4
Personalized recommendations
Salesforce Commerce Cloud
7.9
Shopify Plus
8.1
SEO
Salesforce Commerce Cloud
7.9
Shopify Plus
8.5

eCommerce Business Management

Salesforce Commerce Cloud
7.9
Shopify Plus
7.9
Multi-site management
Salesforce Commerce Cloud
7.8
Shopify Plus
Order processing
Salesforce Commerce Cloud
8.2
Shopify Plus
8.7
Inventory management
Salesforce Commerce Cloud
8.1
Shopify Plus
8.1
Shipping
Salesforce Commerce Cloud
7.6
Shopify Plus
7.7
Custom functionality
Salesforce Commerce Cloud
7.8
Shopify Plus
7.0

Pros

Salesforce Commerce Cloud

  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Gareth Beer | TrustRadius Reviewer

Shopify Plus

  • Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems.
  • Great new features consistently being added, ahead of the curve on almost everything
  • Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well
  • Most Merchant Success Managers are good and genuinely want to be helpful
  • A fantastic user interface, very logical and easy to use
  • Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that.
Anonymous | TrustRadius Reviewer

Cons

Salesforce Commerce Cloud

  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
William Van Fleet | TrustRadius Reviewer

Shopify Plus

  • Some features that are non-negotiates for some businesses are missing, or are only available if you use Shopify Payments. One that comes to mind is saved/vaulted credit cards.
  • Many aspects of Shopify Plus, including pre-built reporting features and widgets in the admin interface are very obviously built for small businesses. The larger you get as a business, the more irrelevant many of Shopify Plus features become.
  • Shopify Plus does not have a robust POS at all. The POS is not enterprise-level.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
John Perasco | TrustRadius Reviewer

Shopify Plus

No score
No answers yet
No answers on this topic

Usability

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
Anonymous | TrustRadius Reviewer

Shopify Plus

No score
No answers yet
No answers on this topic

Reliability and Availability

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA | TrustRadius Reviewer

Shopify Plus

No score
No answers yet
No answers on this topic

Support Rating

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 3 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk | TrustRadius Reviewer

Shopify Plus

Shopify Plus 10.0
Based on 1 answer
Always are quick to answer our questions and help us find a solution
Anonymous | TrustRadius Reviewer

In-Person Training

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA | TrustRadius Reviewer

Shopify Plus

No score
No answers yet
No answers on this topic

Implementation Rating

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA | TrustRadius Reviewer

Shopify Plus

No score
No answers yet
No answers on this topic

Alternatives Considered

Salesforce Commerce Cloud

SAP is the worst program I have ever used. Salesforce is the modern and better alternative. Scalability, reliability, customer service. We had to have our own outside team to handle SAP issues all the time. Honestly, this is why we made the switch. Customer support for Salesforce is amazing. SAP looks like it came out of 1999
Michael Diaz-Suarez | TrustRadius Reviewer

Shopify Plus

Shopify is definitely more intuitive and easier to get running than Magento. Think of it as Shopify being built for the user and Magento being built for the developer. Overall, they both have similar capacities but I would choose Shopify every time over Magento. Brightpearl has no eCommerce built in functionality but we used to use it similarly to how we use Shopify and FarApp and we run into the same issues (although the product sync is a built more stable on the FarApp side).
Jeffrey Hilliard | TrustRadius Reviewer

Return on Investment

Salesforce Commerce Cloud

  • I believe that with the team that we have in place, that we are able to work within the nuances of what Demandware presents, and it has allowed us to definitely improve our product merchandising plan. It has also given us some tools that allow our sales agents to provide the best customer service.
Kevin Daniele | TrustRadius Reviewer

Shopify Plus

  • It allows us to train our employees easy on this tool, allowing them to be able to place orders for customer correctly. And better able to assist our customers.
  • Allows us to keep all our order information in one place, and use that order information for our loyalty program and marketing.
Rachel Blankenship | TrustRadius Reviewer

Screenshots

Pricing Details

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Shopify Plus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Salesforce Commerce Cloud
8.9
Shopify Plus
8.8

Likelihood to Renew

Salesforce Commerce Cloud
7.8
Shopify Plus

Usability

Salesforce Commerce Cloud
8.0
Shopify Plus

Reliability and Availability

Salesforce Commerce Cloud
8.0
Shopify Plus

Performance

Salesforce Commerce Cloud
9.0
Shopify Plus

Support Rating

Salesforce Commerce Cloud
9.0
Shopify Plus
10.0

In-Person Training

Salesforce Commerce Cloud
8.0
Shopify Plus

Implementation Rating

Salesforce Commerce Cloud
8.0
Shopify Plus

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