What users are saying about
Top Rated
291 Ratings
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Top Rated
106 Ratings
Top Rated
291 Ratings
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Score 8.1 out of 100

Shopify Plus

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Top Rated
106 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Salesforce Commerce Cloud

Salesforce Commerce Cloud is well suited for medium to large sized eCommerce platforms (mainly B2C but B2B could work as well) who are looking to streamline their web processes and website functionalities while incorporating multiple departments. If you are a small business and have tighter margins, this may not be the best choice for you as there may not be as many opportunities to utilize all of the CRM's features and you may be at a financial loss because of it. Otherwise, this platform is great for organization and providing a helping hand in your eCommerce roadmap!
Natasha Sandhu | TrustRadius Reviewer

Shopify Plus

Any business that needs to keep track of orders and payments would benefit from Shopify Plus. Customers information, orders, and payments are all saved and available for reference. You are able to refer to past orders to review trends and offer future purchase suggestions. Shopify Plus is also easy to use so it does not take long to train employees how to use this system.
Fallon Penrod | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Salesforce Commerce Cloud
7.3
Shopify Plus
8.7
Product catalog & listings
Salesforce Commerce Cloud
7.8
Shopify Plus
8.6
Product management
Salesforce Commerce Cloud
7.4
Shopify Plus
9.0
Bulk product upload
Salesforce Commerce Cloud
7.3
Shopify Plus
8.9
Branding
Salesforce Commerce Cloud
7.7
Shopify Plus
8.5
Mobile storefront
Salesforce Commerce Cloud
7.1
Shopify Plus
9.0
Product variations
Salesforce Commerce Cloud
7.4
Shopify Plus
8.4
Website integration
Salesforce Commerce Cloud
7.5
Shopify Plus
8.5
Visual customization
Salesforce Commerce Cloud
6.7
Shopify Plus
8.6
CMS
Salesforce Commerce Cloud
6.7
Shopify Plus
8.6

Online Shopping Cart

Salesforce Commerce Cloud
7.4
Shopify Plus
8.5
Abandoned cart recovery
Salesforce Commerce Cloud
7.3
Shopify Plus
8.4
Checkout user experience
Salesforce Commerce Cloud
7.5
Shopify Plus
8.6

Online Payment System

Salesforce Commerce Cloud
8.2
Shopify Plus
9.1
eCommerce security
Salesforce Commerce Cloud
8.2
Shopify Plus
9.1

eCommerce Marketing

Salesforce Commerce Cloud
7.8
Shopify Plus
8.4
Promotions & discounts
Salesforce Commerce Cloud
7.6
Shopify Plus
8.6
Personalized recommendations
Salesforce Commerce Cloud
7.5
Shopify Plus
8.4
SEO
Salesforce Commerce Cloud
8.2
Shopify Plus
8.1

eCommerce Business Management

Salesforce Commerce Cloud
7.1
Shopify Plus
8.8
Multi-site management
Salesforce Commerce Cloud
7.9
Shopify Plus
Order processing
Salesforce Commerce Cloud
7.3
Shopify Plus
9.1
Inventory management
Salesforce Commerce Cloud
7.1
Shopify Plus
8.9
Shipping
Salesforce Commerce Cloud
6.9
Shopify Plus
8.9
Custom functionality
Salesforce Commerce Cloud
6.2
Shopify Plus
8.2

Pros

Salesforce Commerce Cloud

  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Gareth Beer | TrustRadius Reviewer

Shopify Plus

  • Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems.
  • Great new features consistently being added, ahead of the curve on almost everything
  • Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well
  • Most Merchant Success Managers are good and genuinely want to be helpful
  • A fantastic user interface, very logical and easy to use
  • Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that.
Anonymous | TrustRadius Reviewer

Cons

Salesforce Commerce Cloud

  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
William Van Fleet | TrustRadius Reviewer

Shopify Plus

  • The Account Managers/Reps have become more scripted and seem like they are busier and handling more clients than before. It doesn't seem as personal and special anymore like when we first upgraded to Plus.
  • Shopify still has missing features in their software that might not have an app in their app marketplace available that fills this void.
  • The 24/7 support doesn't seem as dedicated as they once were.
Ricky Jordan | TrustRadius Reviewer

Likelihood to Renew

Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
John Perasco | TrustRadius Reviewer

Shopify Plus

No score
No answers yet
No answers on this topic

Usability

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
Anonymous | TrustRadius Reviewer

Shopify Plus

No score
No answers yet
No answers on this topic

Reliability and Availability

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA | TrustRadius Reviewer

Shopify Plus

No score
No answers yet
No answers on this topic

Support Rating

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 6 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk | TrustRadius Reviewer

Shopify Plus

Shopify Plus 10.0
Based on 2 answers
Always are quick to answer our questions and help us find a solution
Anonymous | TrustRadius Reviewer

In-Person Training

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA | TrustRadius Reviewer

Shopify Plus

No score
No answers yet
No answers on this topic

Implementation Rating

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 4 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA | TrustRadius Reviewer

Shopify Plus

No score
No answers yet
No answers on this topic

Alternatives Considered

Salesforce Commerce Cloud

When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
Anonymous | TrustRadius Reviewer

Shopify Plus

Shopify had the quickest go-to-market and most robust API among the products we compared. CommerceCloud required a VERY LONG integration phase that we just didn't have time for. BigCommerce fell short on the number of features and API coverage that we needed. Overall Shopify gave us the most bang for the buck.
Anonymous | TrustRadius Reviewer

Return on Investment

Salesforce Commerce Cloud

  • We wasted so much time trying to get this set up right I can't even fathom the monetary loss outside of our actual cash loss from the purchase.
  • [I recommend you] vet your SF partners, ask for references or similar business customers to call on your own to learn about the company you may be working with.
  • The negative impact was so great we shelved e-commerce and B2B for at least another year. It killed our drive to even want to do it.
Kurt Johansen | TrustRadius Reviewer

Shopify Plus

  • Shopify Plus has been a very cost effective solution for us.
  • As our business grows, it's easy to train new hires on how to use Shopify Plus.
  • What we've lost in the missing features of Shopify we've made up for in the other areas.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Shopify Plus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Salesforce Commerce Cloud
7.3
Shopify Plus
8.8

Likelihood to Renew

Salesforce Commerce Cloud
7.8
Shopify Plus

Usability

Salesforce Commerce Cloud
8.0
Shopify Plus

Reliability and Availability

Salesforce Commerce Cloud
8.0
Shopify Plus

Performance

Salesforce Commerce Cloud
9.0
Shopify Plus

Support Rating

Salesforce Commerce Cloud
9.0
Shopify Plus
10.0

In-Person Training

Salesforce Commerce Cloud
8.0
Shopify Plus

Implementation Rating

Salesforce Commerce Cloud
8.0
Shopify Plus

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