Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.
$25
per month
Talkdesk
Score 8.2 out of 10
N/A
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
I used other products in another company as a database and can say that Salesforce Service Cloud is much more user friendly for customer service needs and makes work faster to process than the named program before. Integration between departments is more clear and simple to …
Salesforce provides infinitely more features than Freshdesk, particularly regarding reporting. We previously felt we had squeezed as much as we could out of Freshdesk, however the possible functionalities and customisation of Salesforce seems endless! That said, I think if you …
A CRM should be simple to set up and stable enough to develop with your business. Since they aren't designed to fit across all areas of your business or address more nuanced business needs, some CRM solutions that claim to be easy can actually trigger problems as you scale. …
We moved from Help Scout to Service Cloud for robust reporting and more automation. Previously we were having to manually fill in multiple custom fields in Help Scout in order to report on certain things such as tickets submitted by particular accounts.
Salesforce Service Cloud has a solid reputation and brand recognition. The interface is user friendly enough to be utilized across an entire company with varying employee tech exposure. Service Cloud was selected due to the integration options with other software companies and …
They were similar, but I liked the setup of Salesforce Service Cloud. I also used Infusionsoft for a small business and used Salesforce at a large tech startup, so it’s hard to compare.
Talkdesk is far superior when it comes to the interface for every day users and managers. Better analytics and integration with other software we use. ShoreTel was unreliable for call recordings. Talkdesk reporting is easy to understand and set up for managers and admins. …
Talkdesk was a lot cheaper than all of the alternatives and the level of features that they provided combined with the time it would take to go live made it an easy choice to choose Talkdesk over the heavier competitors.
Talkdesk had better specifications and professional sales reps. Talkdesk furnished us the best RFQ of all competitors. They answered with a lot of detail quickly and efficiently. They also have the best Salesforce integration on the market, which was very important for our …
Customer Support and Quality! the providers mentioned above always had issues when customers networks were flawless, their support would often blame the ISP provider when we would have fiber networks connected to the company and verified network uptime would surpass any VoIP …
All of our current products assist in the support experience alongside Talkdesk. Our prior vendor, Natterbox, was not fit for our growing needs. It did not have the reporting and analytics needed to sustain growing inbound calls and support team.
We evaluated Ring Central at the same time we evaluated Talkdesk. The Ring Central product looks like a good product but ultimately we chose to go with Talkdesk because of the attention we got from Talkdesk during the sales cycle. Talkdesk was very responsive to our questions. …
Talkdesk is more customizable and all around better than Zendesk voice. For me Zendesk voice is an early choice great for small call centers, but then they need to quickly consider a more robust solution.
Talkdesk is significantly better than Five9. For being called Five9, they …