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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP Jam

    Score10 out of 10
    N/ASAP Jam is a social network collaboration tool with integrated collaborative processes for knowledge, learning, and HR management. SAP Jam also includes capabilities for the entire sales, marketing, and customer service lifecycles.N/A

    Webex App

    Score8.6 out of 10
    N/AThe Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

    $0

    user/month

    Zoho Mail

    Score9.2 out of 10
    N/AZoho offers their business email suite, which includes Calendar, Tasks, Notes, and Contacts bundled with an inbox.

    $1

    per user/per month

    Pricing
    SAP JamWebex AppZoho Mail
    Editions & Modules
    No answers on this topic
    Basic Plan
    $0.00
    user/month
    Meet Plan
    $13.50
    user/month
    Meet + Call Plan
    $25.00
    user/month
    Enterprise Plan
    Contact Sales
    Mail Lite
    $1
    per user/per month
    Workplace
    $3
    per user/per month
    Mail Premium
    $4
    per user/per month
    Offerings
    Pricing Offerings
    SAP JamWebex AppZoho Mail
    Free Trial
    NoYesYes
    Free/Freemium Version
    NoYesYes
    Premium Consulting/Integration Services
    NoYesYes
    Entry-level Setup FeeNo setup feeOptionalNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    SAP JamWebex AppZoho Mail
    Considered Multiple Products
    SAP
    No answer on this topic
    Cisco
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    93%
    Would buy again
    600 Answers
    86%
    Would buy again
    6 Answers
    Delivers good value for the price
    No answers on this topic
    98%
    Delivers good value for the price
    523 Answers
    86%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    94%
    Happy with the feature set
    606 Answers
    86%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    96%
    Lived up to sales and marketing promises
    380 Answers
    71%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    95%
    Implementation went as expected
    440 Answers
    100%
    Implementation went as expected
    6 Answers
    Features
    SAP JamWebex AppZoho Mail
    Project Management
    Comparison of Project Management features of SAP Jam and Webex App and Zoho Mail
    Feature
    SAP Jam
    7.8
    3 Ratings
    1% above category average
    Webex App
    8.3
    638 Ratings
    7% above category average
    Zoho Mail
    -
    Ratings
    Task Management7.92 Ratings8.0362 Ratings00 Ratings
    Gantt Charts8.01 Ratings7.5173 Ratings00 Ratings
    Scheduling9.01 Ratings8.7501 Ratings00 Ratings
    Workflow Automation8.01 Ratings8.4244 Ratings00 Ratings
    Mobile Access8.03 Ratings8.8600 Ratings00 Ratings
    Search8.03 Ratings8.3512 Ratings00 Ratings
    Visual planning tools6.01 Ratings8.5278 Ratings00 Ratings
    Communication
    Comparison of Communication features of SAP Jam and Webex App and Zoho Mail
    Feature
    SAP Jam
    7.0
    3 Ratings
    13% below category average
    Webex App
    7.8
    680 Ratings
    2% below category average
    Zoho Mail
    -
    Ratings
    Chat7.02 Ratings9.0670 Ratings00 Ratings
    Notifications9.23 Ratings8.6661 Ratings00 Ratings
    Discussions9.23 Ratings8.6612 Ratings00 Ratings
    Surveys6.53 Ratings8.2349 Ratings00 Ratings
    Internal knowledgebase9.33 Ratings8.3307 Ratings00 Ratings
    Integrates with GoToMeeting6.01 Ratings8.4152 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts4.01 Ratings2.1175 Ratings00 Ratings
    Integrates with Outlook5.01 Ratings8.8381 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of SAP Jam and Webex App and Zoho Mail
    Feature
    SAP Jam
    7.0
    3 Ratings
    14% below category average
    Webex App
    8.0
    590 Ratings
    1% below category average
    Zoho Mail
    -
    Ratings
    Versioning9.63 Ratings8.1361 Ratings00 Ratings
    Video files7.33 Ratings8.5512 Ratings00 Ratings
    Audio files7.53 Ratings8.6511 Ratings00 Ratings
    Document collaboration6.02 Ratings8.4474 Ratings00 Ratings
    Access control8.93 Ratings8.3376 Ratings00 Ratings
    Advanced security features6.02 Ratings8.7390 Ratings00 Ratings
    Integrates with Google Drive4.01 Ratings5.1171 Ratings00 Ratings
    Device sync7.01 Ratings8.5365 Ratings00 Ratings
    Secure Email Gateway
    Comparison of Secure Email Gateway features of SAP Jam and Webex App and Zoho Mail
    Feature
    SAP Jam
    -
    Ratings
    Webex App
    -
    Ratings
    Zoho Mail
    8.5
    7 Ratings
    1% above category average
    Anti-malware00 Ratings00 Ratings9.57 Ratings
    Customizability00 Ratings00 Ratings9.17 Ratings
    Data Loss Protection00 Ratings00 Ratings7.96 Ratings
    Threat Detection00 Ratings00 Ratings7.06 Ratings
    Sandboxing00 Ratings00 Ratings6.53 Ratings
    End-to-End Encryption00 Ratings00 Ratings10.06 Ratings
    Management Tools00 Ratings00 Ratings9.57 Ratings
    Best Alternatives
    SAP JamWebex AppZoho Mail
    Small Businesses
    Flock
    Score9.5 out of 10
    Flock
    Score9.5 out of 10
    Sophos Email
    Score9.1 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    Troop Messenger
    Score9.8 out of 10
    Sophos Email
    Score9.1 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Microsoft Exchange
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    SAP JamWebex AppZoho Mail
    Likelihood to Recommend
    8.9
    (3 ratings)
    8.6
    (747 ratings)
    8.5
    (7 ratings)
    Likelihood to Renew
    4.0
    (1 ratings)
    8.4
    (34 ratings)
    -
    (0 ratings)
    Usability
    5.0
    (1 ratings)
    8.9
    (393 ratings)
    8.9
    (2 ratings)
    Availability
    -
    (0 ratings)
    9.3
    (13 ratings)
    -
    (0 ratings)
    Performance
    -
    (0 ratings)
    7.7
    (12 ratings)
    -
    (0 ratings)
    Support Rating
    2.0
    (1 ratings)
    8.6
    (396 ratings)
    9.0
    (1 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (4 ratings)
    -
    (0 ratings)
    Online Training
    -
    (0 ratings)
    8.2
    (7 ratings)
    -
    (0 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.1
    (16 ratings)
    -
    (0 ratings)
    Configurability
    -
    (0 ratings)
    7.3
    (15 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    8.6
    (12 ratings)
    -
    (0 ratings)
    Product Scalability
    -
    (0 ratings)
    8.3
    (12 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.4
    (11 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.7
    (13 ratings)
    -
    (0 ratings)
    User Testimonials
    SAP JamWebex AppZoho Mail
    Likelihood to Recommend
    SAP
    When you need to create a private, secure space for individuals to collaborate or work on a project together, SAP Jam does a great job at bringing people together and giving them a space to work together in. There are also great ways to provide learning opportunities (including sharing webinars or other educational content)
    Incentivized
    Read full review
    Cisco
    It's perfect for project rooms for collaborative work, file sharing, quick reporting and incident handling, and initiating conversations via chat, voice, and video. Some more formal matters are better handled by email. There's a greater chance they won't get lost, and if we want to revisit them months or even years later, we'll be able to find them more easily.
    Read full review
    Zoho
    If you don't have a huge budget and want something that works with minor quirks here and there then Zoho Mail is definitely something you should look into. For half the price of Google G Suite or Office account you get 5GB of storage per user and can send up to 25MB emails without restrictions. Great for small businesses in my opinion. I have had some issues with their spam filter, but we use SpamTitan and just shut off the one that comes with Zoho Mail. Zoho's spam filter isn't horrible but you should definitely use something in addition or instead of what comes with Zoho.
    Incentivized
    Read full review
    Pros
    SAP
    • Easy to setup.
    • Template-based group creation.
    • Permissions are either inherited or set at the group-level by group owners.
    Read full review
    Cisco
    • The online meeting within the internal team using Webex App is always a good experience as it helps well in sharing screen, and any content for that matter.
    • It helps in arranging online interviews and it is also very good experience using the web version of Webex App.
    • It also helps in arranging online training sessions and webinars which generally involve huge number of participants generally over 200+ participants and Webex App handles it very well.
    Incentivized
    Read full review
    Zoho
    • I really like that there is a free version in which a single user can be created. It is really useful because it allows you to evaluate each characteristic of the service without having to buy it.
    • I also really like the visual aspect of the inbox, which is partially customizable. Because you can make small changes such as changing the color, the language, and among other things.
    Incentivized
    Read full review
    Cons
    SAP
    • Multiple selection limitations
    • Error proofing in wrong command
    • Multiple time confirmation
    • Multiple time checkbox
    Incentivized
    Read full review
    Cisco
    • Compared to zoom, I think the user experience is not as good.
    • I am not familiar with more detailed options; maybe they are too hidden: how do I integrate Slido better?
    • Not a fan of a mobile app. Maybe needs some improvement.
    Incentivized
    Read full review
    Zoho
    • It does allow for notifications for various things, but I am not sure where to turn them all off
    • It only counts to 9 the unread email alert, then says 9+
    • Overall I don't think there is much they need to work on.
    Incentivized
    Read full review
    Likelihood to Renew
    SAP
    We are moving toward other platforms that are meant more for virtual community, like Higher Logic. The customer support at SAP Jam is also lacking.
    Incentivized
    Read full review
    Cisco
    While Webex has strong adoption on the administrative side, the LTI tool for Webex is lacking some important support for teaching and learning. Therefore, faculty do not see much value in Webex and prefer to use other tools that are easier to access and more likely to benefit their students within the LMS. Webex has not been the easiest to work with for identifying pedagogical roadmap improvements, especially compared to competitors who work closely in the education space
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Usability
    SAP
    It's an integrated platform that brings together a lot of different people from across the association to work on shared projects, etc. Given the various roles people play and the varying skill sets they bring to the table, the platform is fairly intuitive to use and easy to navigate around
    Incentivized
    Read full review
    Cisco
    Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
    Incentivized
    Read full review
    Zoho
    It is very easy to use and does all you need. It sends newsletters to their own folder. A notification folder for more important things. The Spam folder collect the right amount of spam emails
    Incentivized
    Read full review
    Reliability and Availability
    SAP
    No answers on this topic
    Cisco
    I would say every time I open it, it is there, there are times that our users have to sign out and back in to get it to work or even do a full exit as the app will disconnect from the controlling the desk phone, but some easy steps to sign-out or fully exit the app gets the user back up and running quickly.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Performance
    SAP
    No answers on this topic
    Cisco
    On standalone it works fine, it used to consume a considerable amount of system resources in the past, but with updates and upgrades, this has improved quite a lot. As far as integrations with other systems, we have not come across any critical issues with the app.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Support Rating
    SAP
    We have to submit requests multiple times to get a response and it often feels like they go into a black hole. Because we don't have anyone in house really supporting the back-end of the platform, we rely on SAP Jam's support and development teams to help solve problems and improve the platform for us.
    Incentivized
    Read full review
    Cisco
    Talking about Webex App technical support is talking about the quality because they are always attentive and willing to attend to our needs, and the response is immediate; every time we have needed help to solve a problem or find out a function, they have not responded quickly, Cisco has always been characterized by being efficient and deserving 10 points.
    Incentivized
    Read full review
    Zoho
    I have spoken with Zoho several times and their support is always friendly and helpful. I have always been asked for security pins and codes when seeking assistance which helps me to feel my accounts are secure and I have never had to wait on hold to speak with someone for more than 5 minutes. They always seem to have someone available to help. If you call asking for instructions on how to do something they gladly walk you through the process and if you just need something done and don't have time to do it yourself they will happily customize whatever you need without you having to spend all day with it.
    Incentivized
    Read full review
    In-Person Training
    SAP
    No answers on this topic
    Cisco
    I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
    Read full review
    Zoho
    No answers on this topic
    Online Training
    SAP
    No answers on this topic
    Cisco
    I would rate the online training 8/10. It provided clear and well-structured content, making it easy to understand the core features of Webex. However, I believe it could have been more interactive, with practical exercises or real-life scenarios to enhance user engagement. More advanced topics or troubleshooting guides could also be helpful for deeper learning.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Implementation Rating
    SAP
    No answers on this topic
    Cisco
    There was quite a bit of back and forth with TAC and Cisco Reps to get it fully up and running but we did get there. Some of which had to do with documentation was not fully understandable. But with Cisco TAC we were able to get fully up and running.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Alternatives Considered
    SAP
    We utilize many products in the SAP universe of solutions. Not only was JAM feature-rich and matched our company needs, but the tight integration with our other SAP product lines makes admin as well as usability seamless. While other competitors to JAM offer more features that rely on real-time, most of our use cases were asynchronous.
    Read full review
    Cisco
    Microsoft Teams is the main competitor of the Webex App. But it provides services for less cost than Webex App. And also teams are used by majority of companies in software industries due to its support for other Microsoft services.
    Incentivized
    Read full review
    Zoho
    Zoho is free. Also, there is no need for a separate IT guy for creating mail, or if any issues come you don't have to find anyone anyone can check and fix all issues from their super admin panel. Zoho overview is much better than outlook and its appearance of getting mail popup and functionality is better than outlook. My friend suggested for this and also after using I have referred my friend
    Read full review
    Scalability
    SAP
    No answers on this topic
    Cisco
    Once everything is in place on the back end getting Webex on a user's PC is now very easy and with single sign-on, users are able to sign in without having to remember another password. Just make sure you have all the user settings in CUCM, CUC set right, and that they have the needed licenses in Webex Control Hub.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Return on Investment
    SAP
    • Automation in process
    • Ease of communication
    • Lack of change notification
    • Lack of multiple selection search
    Incentivized
    Read full review
    Cisco
    • Comfort in switching multiple OS platforms, when there is similar UI design.
    • HD video quality and HD screen share, make up presentations look more professional and standardized.
    • Less call/meeting drops as seen in other platforms applications.
    • Builds a level of trust, when we connect on Cisco's application platform with customers who are having their whole communication infrastructure shifted to Cisco Webex App.
    Incentivized
    Read full review
    Zoho
    • It has a direct impact on the commercial communications of the company since with this application we send the economic proposals for services.
    • Thanks to the fact that we can configure our corporate domain and a signature, we show a corporate professional image.
    • Allows you to manage and store internal and external communications
    Incentivized
    Read full review
    ScreenShots

    Zoho Mail Screenshots

    Screenshot of All in one viewScreenshot of CalendarScreenshot of TaskScreenshot of NotesScreenshot of Contact managementScreenshot of Instant Chat