Satmetrix (discontinued) vs. SurveyMonkey

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Satmetrix (discontinued)
Score 8.0 out of 10
N/A
Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.N/A
SurveyMonkey
Score 8.2 out of 10
N/A
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.
$99
per month
Pricing
Satmetrix (discontinued)SurveyMonkey
Editions & Modules
No answers on this topic
Team Advantage
$25
per month (billed annually) per user (starting at 3 users)
Team Premier
$75
per month (billed annually) per user (starting at 3 users)
Standard Monthly
$99
per month
Individual Plan - Advantage Annual
$468
per year
Individual Plan - Premier Annual
$1,428
per year
Offerings
Pricing Offerings
Satmetrix (discontinued)SurveyMonkey
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Satmetrix (discontinued)SurveyMonkey
Considered Both Products
Satmetrix (discontinued)
Chose Satmetrix (discontinued)
Our previous survey tools were SurveyMonkey and in-house applications. Satmetrix is significantly more powerful than anything we have used previously.
SurveyMonkey

No answer on this topic

Top Pros
Top Cons
Features
Satmetrix (discontinued)SurveyMonkey
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Satmetrix (discontinued)
8.0
2 Ratings
3% above category average
SurveyMonkey
8.3
72 Ratings
6% above category average
Survey templates8.02 Ratings9.271 Ratings
Themes8.02 Ratings6.064 Ratings
Custom logo/branding8.02 Ratings9.663 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Satmetrix (discontinued)
8.0
2 Ratings
7% below category average
SurveyMonkey
8.9
74 Ratings
4% above category average
Changes to live survey8.02 Ratings8.258 Ratings
Question design help8.02 Ratings9.268 Ratings
Multiple question types8.02 Ratings9.274 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Satmetrix (discontinued)
8.0
2 Ratings
2% below category average
SurveyMonkey
7.2
68 Ratings
13% below category average
Survey logic flexibility8.02 Ratings7.268 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Satmetrix (discontinued)
8.0
2 Ratings
2% below category average
SurveyMonkey
9.6
74 Ratings
16% above category average
Response tracking8.02 Ratings9.773 Ratings
Data export8.02 Ratings9.770 Ratings
Standard reports8.02 Ratings9.673 Ratings
Custom reports8.02 Ratings9.760 Ratings
Analytics8.02 Ratings9.461 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Satmetrix (discontinued)
8.0
2 Ratings
6% below category average
SurveyMonkey
9.7
63 Ratings
13% above category average
Access controls8.02 Ratings9.763 Ratings
Compliance8.02 Ratings9.754 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Satmetrix (discontinued)
-
Ratings
SurveyMonkey
9.7
44 Ratings
17% above category average
Vendor-offered crowdsourcing00 Ratings9.629 Ratings
Respondent restrictions00 Ratings9.742 Ratings
Best Alternatives
Satmetrix (discontinued)SurveyMonkey
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.9 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.9 out of 10
Medium-sized Companies
Square 9 Softworks
Square 9 Softworks
Score 9.9 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.9 out of 10
Enterprises
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.0 out of 10
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Satmetrix (discontinued)SurveyMonkey
Likelihood to Recommend
4.0
(7 ratings)
8.7
(107 ratings)
Likelihood to Renew
5.1
(5 ratings)
9.0
(26 ratings)
Usability
-
(0 ratings)
9.3
(38 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
6.0
(1 ratings)
Support Rating
-
(0 ratings)
8.5
(35 ratings)
Implementation Rating
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
Satmetrix (discontinued)SurveyMonkey
Likelihood to Recommend
Discontinued Products
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
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Momentive (SurveyMonkey, Inc)
SurveyMonkey is best suited for you if you find that you are creating multiple survey regularly. It offers a variety of questions and options and is a well-rounded surveying tool. It is not best if you do not create surveys often, typically use the same survey, or looking for software to create quizzes or assessments. Also, if you are easily overwhelmed by too many options, this may not be the tool for you.
Read full review
Pros
Discontinued Products
  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
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Momentive (SurveyMonkey, Inc)
  • SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
  • I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
  • The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
  • I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
Read full review
Cons
Discontinued Products
  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Read full review
Momentive (SurveyMonkey, Inc)
  • Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
  • It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
  • As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
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Likelihood to Renew
Discontinued Products
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
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Momentive (SurveyMonkey, Inc)
Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.
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Usability
Discontinued Products
No answers on this topic
Momentive (SurveyMonkey, Inc)
It does everything a survey software should do, and it does it very well. I can't speak for how well it would work for a business that was surveying tens of thousands of people - but for a small business of 50 employees with a couple of thousand clients, it does everything it needs to do.
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Performance
Discontinued Products
No answers on this topic
Momentive (SurveyMonkey, Inc)
still to many limitations for more complex surveys --skips, filtered questions, etc.
Read full review
Support Rating
Discontinued Products
No answers on this topic
Momentive (SurveyMonkey, Inc)
I've never had to contact the SurveyMonkey customer care team directly, but they have a pretty good library of help articles on their website. Everything from designing and executing your survey to account and billing questions. I never had a need for further support from Survey Monkey.
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Implementation Rating
Discontinued Products
No answers on this topic
Momentive (SurveyMonkey, Inc)
Implementation not required.
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Alternatives Considered
Discontinued Products
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
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Momentive (SurveyMonkey, Inc)
SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is incredibly important to our employees and means we're getting more reliable results from the surveys.
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Return on Investment
Discontinued Products
  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
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Momentive (SurveyMonkey, Inc)
  • We use this to survey vendors after a trade show and their comments to me have helped improve other shows. I don't have hard numbers but I know our vendors, some of whom are associate members, are very happy to give this feedback because it helps their ROI too.
  • I know it has saved us employee time as we aren't sifting through email responses and entering them into a spreadsheet. SurveyMonkey does that for us.
  • We often need to do quick polls to our members to make decisions. This makes them feel like they are getting value for their membership dues that they pay our association.
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ScreenShots