Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ServiceNow IT Service Management
Score 8.5 out of 10
N/A
Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.
$10,000
per year
TriNet
Score 6.4 out of 10
N/A
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.N/A
Pricing
ServiceNow IT Service ManagementTriNet
Editions & Modules
Starting Price
$10,000.00
per year
No answers on this topic
Offerings
Pricing Offerings
ServiceNow IT Service ManagementTriNet
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ServiceNow IT Service ManagementTriNet
Top Pros
Top Cons
Features
ServiceNow IT Service ManagementTriNet
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
ServiceNow IT Service Management
8.7
68 Ratings
7% above category average
TriNet
-
Ratings
Organize and prioritize service tickets9.667 Ratings00 Ratings
Expert directory7.951 Ratings00 Ratings
Service restoration7.956 Ratings00 Ratings
Self-service tools9.765 Ratings00 Ratings
Subscription-based notifications8.663 Ratings00 Ratings
ITSM collaboration and documentation8.860 Ratings00 Ratings
ITSM reports and dashboards8.262 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
ServiceNow IT Service Management
8.3
61 Ratings
1% above category average
TriNet
-
Ratings
Configuration mangement8.160 Ratings00 Ratings
Asset management dashboard8.259 Ratings00 Ratings
Policy and contract enforcement8.852 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
ServiceNow IT Service Management
8.7
62 Ratings
4% above category average
TriNet
-
Ratings
Change requests repository8.562 Ratings00 Ratings
Change calendar8.456 Ratings00 Ratings
Service-level management9.158 Ratings00 Ratings
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
ServiceNow IT Service Management
-
Ratings
TriNet
5.5
674 Ratings
35% below category average
Employee demographic data00 Ratings5.3472 Ratings
Employment history00 Ratings5.5508 Ratings
Job profiles and administration00 Ratings5.5478 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings6.2565 Ratings
Organizational charting00 Ratings5.1391 Ratings
Organization and location management00 Ratings5.1415 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings6.2529 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
ServiceNow IT Service Management
-
Ratings
TriNet
6.7
731 Ratings
18% below category average
Pay calculation00 Ratings6.0705 Ratings
Support for external payroll vendors00 Ratings8.05 Ratings
Off-cycle/On-Demand payment00 Ratings6.7227 Ratings
Benefit plan administration00 Ratings6.4716 Ratings
Direct deposit files00 Ratings7.5665 Ratings
Salary revision and increment management00 Ratings6.6586 Ratings
Reimbursement management00 Ratings5.8361 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
ServiceNow IT Service Management
-
Ratings
TriNet
4.9
470 Ratings
48% below category average
Approval workflow00 Ratings5.5387 Ratings
Balance details00 Ratings4.7449 Ratings
Annual carry-forward and encashment00 Ratings4.7365 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
ServiceNow IT Service Management
-
Ratings
TriNet
5.6
714 Ratings
36% below category average
View and generate pay and benefit information00 Ratings7.0692 Ratings
Update personal information00 Ratings6.5706 Ratings
View company policy documentation00 Ratings6.2601 Ratings
Employee recognition00 Ratings2.7211 Ratings
View job history00 Ratings5.7527 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
ServiceNow IT Service Management
-
Ratings
TriNet
1.0
1 Ratings
156% below category average
Tracking of all physical assets00 Ratings1.01 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
ServiceNow IT Service Management
-
Ratings
TriNet
5.6
599 Ratings
29% below category average
Report builder00 Ratings5.9512 Ratings
Pre-built reports00 Ratings6.1566 Ratings
Ability to combine HR data with external data00 Ratings4.7284 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
ServiceNow IT Service Management
-
Ratings
TriNet
6.0
588 Ratings
28% below category average
New hire portal00 Ratings6.3587 Ratings
Manager tracking tools00 Ratings5.7363 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
ServiceNow IT Service Management
-
Ratings
TriNet
3.5
98 Ratings
78% below category average
Corporate goal setting00 Ratings3.285 Ratings
Individual goal setting00 Ratings3.295 Ratings
Line-of sight-visibility00 Ratings3.284 Ratings
Performance tracking00 Ratings4.694 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
ServiceNow IT Service Management
-
Ratings
TriNet
4.9
174 Ratings
46% below category average
Performance plans00 Ratings4.9151 Ratings
Performance improvement plans00 Ratings4.9142 Ratings
Review status tracking00 Ratings3.4138 Ratings
Review reminders00 Ratings4.1147 Ratings
Multiple review frequency00 Ratings7.23 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
ServiceNow IT Service Management
-
Ratings
TriNet
5.5
74 Ratings
35% below category average
Candidate ranking00 Ratings8.21 Ratings
Candidate search00 Ratings5.069 Ratings
Candidate development00 Ratings3.364 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
ServiceNow IT Service Management
-
Ratings
TriNet
4.9
111 Ratings
45% below category average
Job Requisition Management00 Ratings3.383 Ratings
Company Website Posting00 Ratings5.51 Ratings
Publish to Social Media00 Ratings2.567 Ratings
Job Search Site Posting00 Ratings4.684 Ratings
Duplicate Candidate Prevention00 Ratings9.11 Ratings
Applicant Tracking00 Ratings5.090 Ratings
Notifications and Alerts00 Ratings4.697 Ratings
Best Alternatives
ServiceNow IT Service ManagementTriNet
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Dayforce Powerpay
Dayforce Powerpay
Score 9.3 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.7 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.4 out of 10
Infor Human Resources
Infor Human Resources
Score 7.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ServiceNow IT Service ManagementTriNet
Likelihood to Recommend
9.5
(79 ratings)
5.6
(748 ratings)
Likelihood to Renew
9.0
(13 ratings)
5.4
(52 ratings)
Usability
9.0
(12 ratings)
5.4
(643 ratings)
Availability
10.0
(1 ratings)
6.8
(19 ratings)
Performance
9.0
(1 ratings)
6.8
(19 ratings)
Support Rating
7.3
(22 ratings)
5.3
(729 ratings)
In-Person Training
-
(0 ratings)
8.5
(6 ratings)
Online Training
1.0
(1 ratings)
8.7
(8 ratings)
Implementation Rating
10.0
(3 ratings)
2.6
(28 ratings)
Configurability
-
(0 ratings)
7.9
(11 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.3
(3 ratings)
Ease of integration
-
(0 ratings)
8.1
(7 ratings)
Product Scalability
10.0
(1 ratings)
8.3
(18 ratings)
Professional Services
-
(0 ratings)
7.5
(5 ratings)
Vendor post-sale
-
(0 ratings)
7.8
(15 ratings)
Vendor pre-sale
-
(0 ratings)
7.9
(15 ratings)
User Testimonials
ServiceNow IT Service ManagementTriNet
Likelihood to Recommend
ServiceNow
In our organization, we are using ServiceNow extensively. Change Management, Incident Management, Problem Management, Time tracking are few modules which we use extensively. This sort of model will work for any product or service based companies as the product is built on ITIL framework. So this product will be suited for small or large scale companies to better organize and add controls and track SLA's for technology or business process.
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TriNet
For the areas I outlined previously, TriNet is the perfect solution for a young company (start up) to get 1) payroll services, 2) benefits (large offering, best rates), and support when critical issues come about and you don't have an HR Dept. The rates are the best. The people I work with are why I'd keep coming back.
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Pros
ServiceNow
  • When I have a number of requests to make, for example a request to add a dozen or so user accounts to more than one group account in Active Directory , I can put all the needed information into the initial form, add it to my "shopping cart" and all of that information remains on the screen for the next item for which I only need to edit a few items (like the AD group name in this example), and keep adding them to the shopping cart until I have them all. When I "Check Out" each of those items is generated as a separate task under the one request. It simplifies and expedites the creation and tracking of these kinds of requests.
  • I can easily and quickly see what tickets are currently assigned to me in order to prioritize them and remain aware of my workload.
  • Numerous fields for CIs can be used when trying to find the entry for a particular item. For example, IP Address, server name, raw text, classification, and so on.
  • To help with making sense out of related tasks, when a task is assigned to me and I need to open another task for a different team to work in order to complete my task, I can open a sub-task from my ticket so that the relationship between the two can be pulled up later into reports. For example, I may have a task to build a new vm, and need to open tasks for networking, security accounts, software installation and so on. By opening sub-tasks from my assignment, the time spent by all parties concerned is tied together for more meaningful cost accounting.
Read full review
TriNet
  • Extensive variety of benefit program plan designs and partners. Something for everyone.
  • One stop shopping for all health and wellness benefits.
  • Continue to add new offerings, such as access to Salary.com at a discount and access to Carta at a discount to manage employee stock programs.
  • On top of compliance by state.
Read full review
Cons
ServiceNow
  • It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
  • The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
  • The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
Read full review
TriNet
  • Time Clock More User Friendly
  • On Staff Admin ability to assist employees is slightly less than I'd like. I don't like being told to have the employee contact for platform issues. I'd like to advocate more for my employees.
  • Expense Reimbursement better integrated with the payroll functionality.
Read full review
Likelihood to Renew
ServiceNow
To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
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TriNet
This is one stop shopping perse. They provide tools for Benefits and 401k. There reports are easy to read and the support given from Trinet support is awesome. Having everything in one place is best then having multiple places for things. Why change if things are working well? All the information is all there when needed.
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Usability
ServiceNow
The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
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TriNet
Being only 8 months into using the product there are still some things I need to learn, but I am sure as we start to use the product to it's full potential the usability score will go up. The expense interface is a little clunky to what we have used in the past, but the employees are happier that they can have their expenses direct deposited instead of getting an expense check.
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Reliability and Availability
ServiceNow
We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
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TriNet
We had an issue with application errors - took TriNet 5 months to fix it, mean while we had someone manually tracking and keeping up with many requests and questions about the application error which affected time off. When we were all registering for Benefits during open enrollment there were lots of bugs that caused issues with registering for benefits or being able to see what benefits were available
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Performance
ServiceNow
For a massive system, page loads are reasonably quick, including searches.
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TriNet
For the most part pages load quickly. Working for a software company we understand performance is everything, even a few seconds delay can feel like a lifetime, that being said, we ran into a few times where pages didn't load, information didn't load correctly, and an influx in users (like open enrollment) cause things to slow down
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Support Rating
ServiceNow
I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
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TriNet
again tough to say. Our account manager - 10 most others - 6 Benefits - 5 HR support - 2 (the joke in my team is "why ask, he's just going to say "do this and then check with your legal dept.") If we have to do our own research why do we need you. Like I said, great for smaller companies that don't have an HR team. There is almost an attitude of "we are TriNet, this is how we do it, deal with it. You're in our platform now". Every client may have different needs and TriNet needs to be able to adapt to them. The new role of strong HR teams is business partners - TriNet struggles with this and seems to be stuck in old "tell you what to do", plan the Christmas party and buy cake once a month for birthdays. Its timer to move forward!
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In-Person Training
ServiceNow
No answers on this topic
TriNet
it's been awhile, but I recall them being helpful. I got through a lot of it and when I needed help, they can walk me through it over the phone. It's also pretty user friendly in general at a platform. I don't really know what else to type, but they came and helped me in person and also when there was something new, they came and talked to me. They have not done that since with the new model that I hate
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Online Training
ServiceNow
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
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TriNet
Since this was already implemented. I have another employee briefly train me. Then Trinet rep gave me some training as needed for things that came up. For one payroll preview report I figured it could be done, but I had asked the rep to be sure. One important training was when there was an employee leaving the company.
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Implementation Rating
ServiceNow
Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
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TriNet
not applicable as I implementation was done 5 years ago and have no recollection of the details of the process. Above it says to skip question if not involved in the process but it will not allow me to skip it as it states explanation requitred thus making this process extremely frustrating.
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Alternatives Considered
ServiceNow
We used to use Jira to handle service tickets but it's way too robust for something this straightforward. Due to the nature of Jira, you needed to already have a lot of documentation and knowledge about who should be assigned the ticket, so the lift of creating a ticket was time consuming.
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TriNet
We switched from ADP to TriNet mostly because we were looking for better insurance rates. Others on my staff were doubtful as past experiences with a PEO were not great, but TriNet won the rest of my team over very easily. No one I have talked to could get even close to their insurance rates.
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Contract Terms and Pricing Model
ServiceNow
No answers on this topic
TriNet
I was not part of the process
Read full review
Scalability
ServiceNow
ServiceNow works as an enterprise solution.
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TriNet
We are a small company, do we use it across departments and sites? Yes, we are all remote working, so there are as many sites as there are people. We also have our entire staff using TriNet, so every department from Accounting, Admin, HR, Development, QA, and Management are all using this. Can't say for sure how great the scalability is as we are only about 30 employees
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Professional Services
ServiceNow
No answers on this topic
TriNet
Not sure it was used or not as the implementation was completed before I started working for the company
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Return on Investment
ServiceNow
  • Overall ServiceNow has a positive impact on getting the SLA of tickets down in supporting our customers.
  • One negative impact has been the amount of time to get the product to produce an ROI, it's almost too big to fail and too big to replace. You almost become committed to the product. Good or bad.
  • Another negative impact would be if you track metrics of employees and time tracking, there is a lot of scenarios where engineers will track time on tickets but not get credit for closing them as the assignee function of tickets can only be tied to one user and credits only the engineer who closes the ticket.
  • Another positive impact would be the level of security for permissions and scaling the workloads is robust and you will get out of the system what your team is willing to put in.
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TriNet
  • I mainly used the ATS and I had to do a lot of extra work than other ATS's I have used in the past.
  • When hiring a candidate, transferring the information from the ATS to the HRIS is nil, there is a lot you have to manually put in, which can be very frustrating.
  • I like the way how I can upload a candidates resume seamlessly.
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ScreenShots