ShowMyPC vs. Splashtop vs. TSPlus

If you need unattended remote access, you will need one of the paid plans, so for a quick always on remote support option, [ShowMyPC] may not be the best suited. If security is an issue and your client's compliance rules won't allow always on remote access, then ShowMyPC is probably the best on-[the]-fly remote access on the market. On demand access is always free and can be done via browser or via a very small client download.

Incentivized

Based on the price of their basic plan, Splashtop is easily the best solution available for small installations like mine. I am confident with their security implementation and reconnection to devices after a remote restart have never failed me. They feature many higher-level tools and solutions but I've just never needed to use them.

Incentivized

It is useful in all the cases where users have to work via rdp. The possibility of making available to users only the applications they need is very useful. However, it is less appropriate in environments where there is a need for large computing power such as design studios. It would require a hardware requirement that is too economically high to be justified

Incentivized

• Easy access to help with software issues.
• Technical support
• Access to Remote desktop control
• Recording sessions for paper trails

Incentivized

• Seamless RMM Integration - Splashtop’s integration into Syncro is functionally invisible, but in a good way. I don't have to manage a separate contact list or worry about syncing credentials between my RMM and my remote tool. I click "Remote Desktop" in Syncro, and Splashtop launches instantly.
• High Performance Graphics & Low Latency - The frame rate and refresh speed are consistently superior to competitors I’ve used in the past. Even when connecting to a client with a dual monitor setup or a slower upload speed, the lag is minimal. The picture quality is crisp enough that I can read fine print on error logs without squinting.
• "SOS" Ad-Hoc Workflow - r clients who aren't on a managed contract (my "break/fix" customers), the SOS feature is a lifesaver. I don't have to walk a non-technical user through a complex installation. I just tell them to go to the site, give me the 9-digit code, and I'm in!

Incentivized

• Detailed management of users or user groups and the applications associated with them
• Using MS app standard RDP or creating TS Plus runtime
• license management and updates

Incentivized

• Free level should have automatic reconnect on reboot
• Being a remote access only software pricing plans could be better
• Branding should be allowed on lower plans

Incentivized

• Compared to our prior solution, Splashtop does not "organize" devices nearly as well. They need some some sort of tagging solution so that you can, say, pull up a list of "all machines at this campus" or "All Macs at this site"
• The Business App that runs locally feels clunky, and is presented in a weirdly-sized window

Incentivized

• The custom client doesn't always work with all applications, I solved it by configuring connections with classic RDP on individual PCs
• the procedure for activating and renewing the licenses was not very clear to me, I went by trial and error but in the end I was able to activate it
• nothing else in particular, everything works in a simple and intuitive way

Incentivized

I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts

Incentivized

It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way

Incentivized

I recall one outage, and it wasn't very long. We use QuickAssist when someone's having a problem connecting with Splashtop on a Windows machine. Fortunately, that doesn't happen very often. QuickAssist is for the QUICK Assist. Splashtop is far better for addressing more complex support needs.

Incentivized

I've found occasional speed bumps and disconnects that are annoying. I don't know who or what to blame. If there was a way for Splashtop to survive through dropped packets, that might help. A tool like Microsoft Remote Desktop disconnects far more easily than Splashtop does, but Splashtop sometimes requires three to four sessions, or at least shows 3-4 sessions in the logs/reports for a given support call.

Incentivized

The phone number is in the top right of each page of the website and app and when called, the person who picks up (before any automation delays the call) is ready to assist or immediately recognize the appropriate place for a transfer. If transferred to a different department, that department picks up immediately and each person is fully trained to help resolve a (typically user error) call.

Incentivized

It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough

Incentivized

ShowMyPC lags behind its competition when it comes to usability and smoothness in operations, its UI on the web is complicated and seems out of place. The high point of this product is its customer service provided through chat support for any issues which is instant. The product also lacks integration with rd party CSPs for file sharing and it does not have a MAC client which works against it.

Incentivized

I have not looked at TeamViewer in quite some time but I found Splashtop SOS for me to be at least a 1 to 1 feature switch. And right now connecting to mobile devices to see a customers screen is included with Splashtop SOS and it is a real value add. I hope it says that way. TeamViewer is just too expensive in comparison.

It is much easier to manage and implement. Even if it is not very intuitive the management of licenses is still better than that of the Remote Desktop environment of Microsoft. With Microsoft, the limit is the ability to simply access the remote desktop, while with TS Plus you can manage individual applications so as to give the user only the tools he needs.

Incentivized

A colleague got a significantly better deal that did not allow him to use Groups. His savings/pricing was far more attractive than mine was. I tried to get that from sales, and they told me it was not an option. That was disappointing.

Incentivized

I bought service for 250 unattended machines. I anticipate the next level will be very expensive, so I may stop at 250. It works very well for our needs. Only recently have I needed to add a second team to add a group of computers, but it's all been great.

Incentivized

Do not use.

Incentivized

• The on-demand access is free - can't get a better ROI than that
• Plans are relatively inexpensive - as long as you are not managing large amounts of devices
• Having a go to remote access solution that enables clients to control access is priceless

Incentivized

• Remote support makes my business possible, period.
• Switching from TeamViewer to Splashtop has made a huge difference to my operation: the cost is both lower and more predictable, and getting from "answering the phone from a client in trouble" to "satisfied client" is much faster and easier.
• I apologize that I don't actually have hard numbers, but I can sincerely recommend Splashtop and Splashtop SOS. It will make your life and business better!

Incentivized

• Flexibility in use that allows lean management by the IT manager
• Wide compatibility with almost all sw
• Speed ​​in configuring work sessions

Incentivized