Simplify360 vs. Verint Community

To talk directly to the Simplify 360 management and take a call post that. One of the key aspects of investing in any enterprise software is how easy the implementation is and how much support that a company can get in the early implementation process. We have had a quick ramp up learning the tool and had constant interactions with the team at Simplify to better understand and manage issues or get questions answered

If you need a community platform that's very versatile and has a relatively low entry-cost to get started, Verint is a good pick. If you need a solution that is guaranteed to work seamlessly and have no hiccups or issues overall, it is not well suited. Although it is a SAAS solution, some of the aspects of the platform do not make it seem so.

Incentivized

• Great and interactive UI; easy to set-up profile
• seamless flow in monitoring, engagement and campaign analytics
• Very powerful Twitter and FAcebook Insights

• Forums - organizing forum questions and identifying answered
• Various layouts of blogs, divided by groups to enable different or similar layouts throughout the site. Ability to enable all to view the same or have particular groups of blogs to stand out and have it's own look and feel
• ability to customize widgets to the needs of your use case

• I will like to see some improvement in the intuitiveness of the system. There are some great features hidden behind the curtains.

• Verint Community can work on improving the language part of their business which would help in interacting with customers in non English countries more easily
• User interface is very dated, it required very high customizations from our side in order to be using it as functional. Hoping for UI part to be more focused on their upcoming updates.
• Features such as chatting and group chatting could be introduced in a similar way to other big social media companies
• They could build a mobile application as well other than the website for much better collaboration and ease of use.

Incentivized

Support team of Simplify360 is amazing and they are flexible. There is no other tool on earth which is so customizable, but here the team is open for changes and take a hit on their product pipeline to deliver satisfaction to you

I am not part of this decision making process, but I did provide positive feedback to the decision making board.

Incentivized

If you are an experienced online community professional, Verint offers the flexibility you need. You do need to have a lot of expertise if you want to build a solid user experience because there isn't a template out-of-the-box that is just ready to go for various use cases. It will take awhile to fully understand the capabilities of Verint Community.

While the support portal (cases) is helpful, I've been even more impressed by their own support community. I always get quick, thoughtful, and interesting answers to my questions from support personnel, in-house developers, other users, and even the VP/GM himself! They have a really wonderful thing going there.

all customizations should be under warranty so that you get the right level of support from the 3rd party

In side by side analysis, Simplify 360 was much easier to set up teams, work flow and the brand monitoring was quite a bit more accurate

I believe Verint Community stacks up very against previous solutions I have worked with. For an externally facing community, I think Jive-X was the best in class for many years, and Verint matches up very well from a features and configuration perspective. The other key point for me, is that Verint Community is also similar to Jive in that it has an extremely strong customer community of experienced community professionals. Verint does a great job of engaging with us about future plans, roadmaps, events, etc. I think this is a very under-rated benefit of a community platform, and Verint's is exceptional.

Incentivized

Highly scalable system with the ability to expand to an increasing number of users and communities

• Reduction of weekly and monthly report building time by over 70%
• Lead generation increased by over 30%.
• Online brand negativity neutralized by over 80%.

• At times, troubleshooting in the software tickets takes too long. However, we have worked with that team to share our specific examples and have seen some improvement in this area, yet there is not always good response with documentation to reference later should an issue arise again. The ticket team could do better to point us to resources that will help.