What users are saying about
34 Ratings
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Top Rated
325 Ratings
34 Ratings
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Score 4.4 out of 100

UKG Ready

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Top Rated
325 Ratings
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Score 7.9 out of 100

Feature Set Ratings

  • UKG Ready ranks higher in 1 feature set: Payroll Management

Payroll Management

3.4

SurePayroll

34%
7.7

UKG Ready

77%
UKG Ready ranks higher in 6/7 features

Pay calculation

4.7
47%
12 Ratings
8.2
82%
138 Ratings

Support for external payroll vendors

3.2
32%
8 Ratings
7.6
76%
85 Ratings

Off-cycle/On-Demand payment

2.4
24%
5 Ratings
7.7
77%
48 Ratings

Benefit plan administration

4.1
41%
5 Ratings
7.5
75%
107 Ratings

Direct deposit files

3.9
39%
11 Ratings
8.3
83%
109 Ratings

Salary revision and increment management

2.7
27%
10 Ratings
7.1
71%
101 Ratings

Reimbursement management

2.5
25%
8 Ratings
N/A
0 Ratings

Human Resource Management

SurePayroll

Feature Set Not Supported
N/A
7.4

UKG Ready

74%
UKG Ready ranks higher in 7/7 features

Employee demographic data

N/A
0 Ratings
8.5
85%
133 Ratings

Employment history

N/A
0 Ratings
7.7
77%
130 Ratings

Job profiles and administration

N/A
0 Ratings
7.7
77%
128 Ratings

Workflow for transfers, promotions, pay raises, etc.

N/A
0 Ratings
7.1
71%
120 Ratings

Organizational charting

N/A
0 Ratings
6.5
65%
95 Ratings

Organization and location management

N/A
0 Ratings
7.2
72%
115 Ratings

Compliance data (COBRA, OSHA, etc.)

N/A
0 Ratings
7.2
72%
95 Ratings

Leave and Attendance Management

SurePayroll

Feature Set Not Supported
N/A
7.4

UKG Ready

74%
UKG Ready ranks higher in 3/3 features

Approval workflow

N/A
0 Ratings
7.5
75%
123 Ratings

Balance details

N/A
0 Ratings
7.4
74%
130 Ratings

Annual carry-forward and encashment

N/A
0 Ratings
7.1
71%
111 Ratings

Employee Self Service

SurePayroll

Feature Set Not Supported
N/A
7.8

UKG Ready

78%
UKG Ready ranks higher in 4/4 features

View and generate pay and benefit information

N/A
0 Ratings
8.0
80%
125 Ratings

Update personal information

N/A
0 Ratings
8.1
81%
130 Ratings

View company policy documentation

N/A
0 Ratings
7.6
76%
105 Ratings

View job history

N/A
0 Ratings
7.3
73%
109 Ratings

Asset Management

SurePayroll

Feature Set Not Supported
N/A
7.3

UKG Ready

73%
UKG Ready ranks higher in 1/1 features

Tracking of all physical assets

N/A
0 Ratings
7.3
73%
53 Ratings

HR Reporting

SurePayroll

Feature Set Not Supported
N/A
7.4

UKG Ready

74%
UKG Ready ranks higher in 2/2 features

Report builder

N/A
0 Ratings
7.5
75%
140 Ratings

Pre-built reports

N/A
0 Ratings
7.3
73%
140 Ratings

Onboarding

SurePayroll

Feature Set Not Supported
N/A
6.3

UKG Ready

63%
UKG Ready ranks higher in 2/2 features

New hire portal

N/A
0 Ratings
6.5
65%
91 Ratings

Manager tracking tools

N/A
0 Ratings
6.1
61%
72 Ratings

Performance and Goals

SurePayroll

Feature Set Not Supported
N/A
6.4

UKG Ready

64%
UKG Ready ranks higher in 2/2 features

Individual goal setting

N/A
0 Ratings
6.4
64%
46 Ratings

Performance tracking

N/A
0 Ratings
6.5
65%
52 Ratings

Performance Management

SurePayroll

Feature Set Not Supported
N/A
7.3

UKG Ready

73%
UKG Ready ranks higher in 5/5 features

Performance plans

N/A
0 Ratings
7.2
72%
61 Ratings

Performance improvement plans

N/A
0 Ratings
7.1
71%
56 Ratings

Review status tracking

N/A
0 Ratings
7.4
74%
61 Ratings

Review reminders

N/A
0 Ratings
7.9
79%
63 Ratings

Multiple review frequency

N/A
0 Ratings
6.9
69%
49 Ratings

Succession Planning

SurePayroll

Feature Set Not Supported
N/A
5.4

UKG Ready

54%
UKG Ready ranks higher in 1/1 features

Create succession plans/pools

N/A
0 Ratings
5.4
54%
19 Ratings

Recruiting / ATS

SurePayroll

Feature Set Not Supported
N/A
7.0

UKG Ready

70%
UKG Ready ranks higher in 7/7 features

Job Requisition Management

N/A
0 Ratings
7.3
73%
61 Ratings

Company Website Posting

N/A
0 Ratings
7.3
73%
60 Ratings

Publish to Social Media

N/A
0 Ratings
6.5
65%
44 Ratings

Job Search Site Posting

N/A
0 Ratings
7.0
70%
44 Ratings

Duplicate Candidate Prevention

N/A
0 Ratings
6.7
67%
48 Ratings

Applicant Tracking

N/A
0 Ratings
6.6
66%
64 Ratings

Notifications and Alerts

N/A
0 Ratings
7.6
76%
68 Ratings

Attribute Ratings

  • SurePayroll is rated higher in 1 area: Support Rating
  • UKG Ready is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

Likelihood to Recommend

2.0

SurePayroll

20%
22 Ratings
7.8

UKG Ready

78%
173 Ratings

Likelihood to Renew

9.0

SurePayroll

90%
1 Rating
9.3

UKG Ready

93%
13 Ratings

Usability

SurePayroll

N/A
0 Ratings
7.6

UKG Ready

76%
52 Ratings

Availability

SurePayroll

N/A
0 Ratings
9.5

UKG Ready

95%
4 Ratings

Performance

SurePayroll

N/A
0 Ratings
9.3

UKG Ready

93%
14 Ratings

Support Rating

9.2

SurePayroll

92%
5 Ratings
7.5

UKG Ready

75%
125 Ratings

In-Person Training

SurePayroll

N/A
0 Ratings
7.8

UKG Ready

78%
2 Ratings

Online Training

SurePayroll

N/A
0 Ratings
8.0

UKG Ready

80%
3 Ratings

Implementation Rating

SurePayroll

N/A
0 Ratings
7.2

UKG Ready

72%
12 Ratings

Configurability

SurePayroll

N/A
0 Ratings
2.4

UKG Ready

24%
3 Ratings

Ease of integration

SurePayroll

N/A
0 Ratings
6.9

UKG Ready

69%
33 Ratings

Product Scalability

SurePayroll

N/A
0 Ratings
9.5

UKG Ready

95%
2 Ratings

Vendor post-sale

SurePayroll

N/A
0 Ratings
8.0

UKG Ready

80%
2 Ratings

Vendor pre-sale

SurePayroll

N/A
0 Ratings
9.0

UKG Ready

90%
2 Ratings

Likelihood to Recommend

Paychex, Inc.

We use SurePayroll to make monthly payrolls in our company, as well as to close the month and year with all the income and expenses and most importantly to make tax payments. The application is perfect for making payrolls when the personnel adapted for it is not in the head office, SurePayroll has an application for mobiles that allows to make these operations remotely. The application is perfect when you want to make immediate payments, at the time of loading the payroll to the system, it proceeds to automatically perform transactions for each employee entered without any error.
Read full review

UKG

UKG Ready offers a solid full-suite solution at a reasonable price that addresses our growing company's needs. The platform is very user-friendly, and their mobile app was well received throughout our workforce. They offer robust reporting capability throughout the portals, which makes it easy to report on. My sales rep was quick to address my needs, and their implementation team is very hands on and easy to work with. We recently rolled UKG Ready out to our company, and the adaption rate of our employees to grasp clocking in and out and navigating the system was exceptional. All in all, from an ROI perspective, I am very pleased with my choice in partnering with UKG and feel this solution will carry us for many years of anticipated growth ahead.
Read full review

Pros

Paychex, Inc.

  • Super easy interface - honestly running payroll couldn't be easier on their site.
  • Incredible customer service - VERY knowledgeable, professional and friendly. They will walk you through anything you need to do on the site and understand payroll, tax and benefit issues.
  • Tax filing and payments and year-end paperwork for 1099 contractors and W-2s. They make it so easy.
Read full review

UKG

  • Reporting
  • Consistency of UI across each different area of the program, makes learning easier.
  • Support has been effective, quick, and they actually teach you HOW to do things so you don't need to ask for help the next time! The recaps that support provides after walking you through anything (for me this was building shift incentives) are extremely helpful.
  • Communication and training about updates.
Read full review

Cons

Paychex, Inc.

  • My chief complaint is the software sometimes requires me to have a code sent to my phone before I can continue with some process. That in itself is fine. The problem is the check box that lets SurePayroll remember the computer doesn't actually do that. I select that check box every time, but the software doesn't remember me or my computer.
  • Fees have creeped higher every year over the last two or three years. I feel like I'm nitpicking here, though. What I spend for the service is reasonably priced for the amount of headaches it prevents.
  • I have a case where an employee is sometimes salaried and sometimes contract. There's not a way to handle that without terminating him when he needs to switch.
Read full review

UKG

  • Recruitment module is clunky for hiring managers, people who are not administrators.
  • Some of the setups don't make sense when administering - for example managing multiple pay rates.
  • Some of our integrations do not work properly and it is difficult to get a UKG Ready person to work through it with the 3rd party partner.
Read full review

Pricing Details

SurePayroll

Starting Price

Editions & Modules

SurePayroll editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    UKG Ready

    Starting Price

    Editions & Modules

    UKG Ready editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Pricing Info

      Likelihood to Renew

      Paychex, Inc.

      The service works well and the price is worth it.
      Read full review

      UKG

      We plan to renew our support and use of UKG Ready each year unless it becomes unavailable or the district seeks another vendor. As of now, there are no plans to changes vendors. The district staff is now familiar with using UKG. Another vendor will need to meet the same expectations we have come to enjoy with using UKG
      Read full review

      Usability

      Paychex, Inc.

      No answers on this topic

      UKG

      The improvements have made some of my previous challenges easier...the new layout definitely makes it easier and you can toggle between different views. Some of the new features in recruitment have made things easier for our hiring managers...they really seem to like these features.
      Read full review

      Reliability and Availability

      Paychex, Inc.

      No answers on this topic

      UKG

      The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.
      Read full review

      Performance

      Paychex, Inc.

      No answers on this topic

      UKG

      We were always told that Kronos was the best, but there are reports that we got out of ADP and other payroll providers that we cannot get out of Kronos. One example is a report of Productive/Non-productive hours by department. We also need the dollar amount associated with the hours. This is information that is required on our cost report and we were told that that report is unavailable. It is very frustrating when I can't get what I need.
      Read full review

      Support Rating

      Paychex, Inc.

      SurePayroll was great when we had questions or needed support, ie. if we messed up with a payroll, needed to submit tax documents or get documents. The ease of communication between us and the organization was great and they made it easy for users to call in with support requests.
      Read full review

      UKG

      If I was only rating support itself that would be a 10. Every support case I have entered has been addressed efficiently and with the desired result. On the implementation and transition to support there were multiple issues that those doing the implementation or transition could not answer or workflows and various settings left undone only to be discovered later. We implemented 3 different modules and the expertise we got for each one varied widely.
      Read full review

      In-Person Training

      Paychex, Inc.

      No answers on this topic

      UKG

      Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.
      Read full review

      Online Training

      Paychex, Inc.

      No answers on this topic

      UKG

      Lots & lots of training available. Timing was wrong for our organization. We had lengthy down time in the beginning while the implementation consultant setup our system. We did online training then. Difficult to train on a generic system setup that isn't your industry and hard to understand what you are learning how to do w/o actually being in your system. Online training was well documented and the instructors were very knowledgeable.
      Read full review

      Implementation Rating

      Paychex, Inc.

      No answers on this topic

      UKG

      Make sure the people who are doing the build have extensive knowledge on employment law and asking the right questions. I would bet that the people who helped with our builds did not read any of our employment contracts or ordinances; and when I asked questions about how other companies handled certain basic dictates from federal employment laws, they didn't have any idea what FMLA, FLSA, etc were.
      Read full review

      Alternatives Considered

      Paychex, Inc.

      SurePayroll offers a comparable service at a better rate. They are better designed for small companies who need to save money any way they can. Their fees are more appropriate than ADP but the service offerings are just as good.
      Read full review

      UKG

      Our organization was a long-time user of UKG Telestaff and we found that the ADT payroll services did not integrate easily for payroll processing and management. The success we experienced with UKG Telestaff (formerly Kronos) made the decision easy to continue with their products, like UKG Ready, when our organization separated from local government and became a stand-alone entity. UKG Ready's integration did not come without issues by any means, however, the build and integration teams (on both sides) were able to cooperate and work through all the problems encountered.
      Read full review

      Scalability

      Paychex, Inc.

      No answers on this topic

      UKG

      Thus far we are able to add as many users as necessary, implement 3 different bargaining units, 5 different types of user groups. Very flexible.
      Read full review

      Return on Investment

      Paychex, Inc.

      • SurePayroll helps us process payroll quickly and effortlessly 97% of the time.
      • On the rare occasion when there is an issue SurePayroll needs to address, it can take hours and hours of time over many months to get that issue resolved. Through the process, SurePayroll employees have always been professional and courteous in their communication.
      Read full review

      UKG

      • Positive: We have had better reporting with UKG Ready.
      • Negative: We still have no benefit integration with our external benefit administrator after 2 years on the UKG Ready Platform. The first attempt that took 2 years failed and now UKG wants us to pay for a single directional integration. This has cost excessive staff hours for manual intervention.
      • Negative: Any payroll adjustment requirements are not easy and the UKG Process is outdated. We recently had a payroll issue and were forced to issue a 2nd payroll but the payroll was delayed because UKG cannot (will not) process the same day. This is unacceptable and since Kronos and Ultimate Software merged, Ultimate software was able to process same day as are many other payroll companies that do not have as much power as UKG Ready does.
      • Positive: We are able to use position management for better budgeting. There could be some upgrades to this module, but it does do what was promised.
      • Negative: Quarterly and year-end closeouts are 3rd business days, which is not always possible. Very inflexible in regards to this. Even when it is done timely, we get random notices and charges that it was not done even though we can prove it was.
      • Positive: It appears customer service is getting better. We struggled at first, but lately, it seems better.
      Read full review

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