What users are saying about
26 Ratings
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Top Rated
301 Ratings
26 Ratings
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Score 8 out of 100

UKG Ready

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Top Rated
301 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

SurePayroll

We use SurePayroll to make monthly payrolls in our company, as well as to close the month and year with all the income and expenses and most importantly to make tax payments. The application is perfect for making payrolls when the personnel adapted for it is not in the head office, SurePayroll has an application for mobiles that allows to make these operations remotely. The application is perfect when you want to make immediate payments, at the time of loading the payroll to the system, it proceeds to automatically perform transactions for each employee entered without any error.
Anonymous | TrustRadius Reviewer

UKG Ready

This product really has few peers in the SMB market for time and labor. The product was developed by SaasHR in Branchburg, NJ, purchased by Kronos in 2012, and acquired via a merger with Ultimate in 2020. The bones of the original product have stood the test of time and the incredible R&D at UKG just keeps improving it.
Steve Usarzewicz | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

SurePayroll
8.5
UKG Ready
8.0
Pay calculation
SurePayroll
9.1
UKG Ready
8.3
Support for external payroll vendors
SurePayroll
8.5
UKG Ready
7.8
Off-cycle/On-Demand payment
SurePayroll
5.1
UKG Ready
8.0
Benefit plan administration
SurePayroll
9.2
UKG Ready
7.8
Direct deposit files
SurePayroll
9.3
UKG Ready
8.7
Salary revision and increment management
SurePayroll
9.4
UKG Ready
7.4
Reimbursement management
SurePayroll
8.8
UKG Ready

Human Resource Management

SurePayroll
UKG Ready
7.4
Employee demographic data
SurePayroll
UKG Ready
8.6
Employment history
SurePayroll
UKG Ready
7.6
Job profiles and administration
SurePayroll
UKG Ready
7.6
Workflow for transfers, promotions, pay raises, etc.
SurePayroll
UKG Ready
7.3
Organizational charting
SurePayroll
UKG Ready
6.7
Organization and location management
SurePayroll
UKG Ready
7.0
Compliance data (COBRA, OSHA, etc.)
SurePayroll
UKG Ready
7.3

Leave and Attendance Management

SurePayroll
UKG Ready
7.6
Approval workflow
SurePayroll
UKG Ready
7.7
Balance details
SurePayroll
UKG Ready
7.5
Annual carry-forward and encashment
SurePayroll
UKG Ready
7.4

Employee Self Service

SurePayroll
UKG Ready
8.0
View and generate pay and benefit information
SurePayroll
UKG Ready
8.3
Update personal information
SurePayroll
UKG Ready
8.4
View company policy documentation
SurePayroll
UKG Ready
7.8
View job history
SurePayroll
UKG Ready
7.5

Asset Management

SurePayroll
UKG Ready
7.2
Tracking of all physical assets
SurePayroll
UKG Ready
7.2

HR Reporting

SurePayroll
UKG Ready
7.6
Report builder
SurePayroll
UKG Ready
7.6
Pre-built reports
SurePayroll
UKG Ready
7.6

Onboarding

SurePayroll
UKG Ready
6.9
New hire portal
SurePayroll
UKG Ready
7.0
Manager tracking tools
SurePayroll
UKG Ready
6.9

Performance and Goals

SurePayroll
UKG Ready
6.6
Individual goal setting
SurePayroll
UKG Ready
6.6
Performance tracking
SurePayroll
UKG Ready
6.6

Performance Management

SurePayroll
UKG Ready
7.1
Performance plans
SurePayroll
UKG Ready
7.0
Performance improvement plans
SurePayroll
UKG Ready
6.9
Review status tracking
SurePayroll
UKG Ready
7.3
Review reminders
SurePayroll
UKG Ready
7.5
Multiple review frequency
SurePayroll
UKG Ready
6.9

Succession Planning

SurePayroll
UKG Ready
5.8
Create succession plans/pools
SurePayroll
UKG Ready
5.8

Recruiting / ATS

SurePayroll
UKG Ready
6.8
Job Requisition Management
SurePayroll
UKG Ready
7.0
Company Website Posting
SurePayroll
UKG Ready
7.0
Publish to Social Media
SurePayroll
UKG Ready
6.1
Job Search Site Posting
SurePayroll
UKG Ready
6.9
Duplicate Candidate Prevention
SurePayroll
UKG Ready
6.6
Applicant Tracking
SurePayroll
UKG Ready
6.8
Notifications and Alerts
SurePayroll
UKG Ready
7.4

Pros

SurePayroll

  • Super easy interface - honestly running payroll couldn't be easier on their site.
  • Incredible customer service - VERY knowledgeable, professional and friendly. They will walk you through anything you need to do on the site and understand payroll, tax and benefit issues.
  • Tax filing and payments and year-end paperwork for 1099 contractors and W-2s. They make it so easy.
Coby Pfaff | TrustRadius Reviewer

UKG Ready

  • Streamlines the process between HR and payroll. Each team can quickly see and share information.
  • Our entire hospital team can use the system and it's easy to provide trouble shooting support to our teams.
  • Appearance -The system is easy to use and attractive for users.
  • The payroll process specifically is very well laid out.
  • Communication! UKG has really stepped up on communication and training especially around tax related deadlines.
Anonymous | TrustRadius Reviewer

Cons

SurePayroll

  • My chief complaint is the software sometimes requires me to have a code sent to my phone before I can continue with some process. That in itself is fine. The problem is the check box that lets SurePayroll remember the computer doesn't actually do that. I select that check box every time, but the software doesn't remember me or my computer.
  • Fees have creeped higher every year over the last two or three years. I feel like I'm nitpicking here, though. What I spend for the service is reasonably priced for the amount of headaches it prevents.
  • I have a case where an employee is sometimes salaried and sometimes contract. There's not a way to handle that without terminating him when he needs to switch.
Rob Siders | TrustRadius Reviewer

UKG Ready

  • It's pretty complex and if one thing is missing it can quickly throw something off. Something as simple as a new position or a pay code can throw off everything if entered incorrectly. There are so many steps associated with these things it can easily be missed.
  • The HR processes seem to be pretty lengthy.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SurePayroll

SurePayroll 9.0
Based on 1 answer
The service works well and the price is worth it.
Daniel Lieber | TrustRadius Reviewer

UKG Ready

UKG Ready 8.9
Based on 10 answers
We plan to renew our support and use of UKG Ready each year unless it becomes unavailable or the district seeks another vendor. As of now, there are no plans to changes vendors. The district staff is now familiar with using UKG. Another vendor will need to meet the same expectations we have come to enjoy with using UKG
Mike Tynes | TrustRadius Reviewer

Usability

SurePayroll

No score
No answers yet
No answers on this topic

UKG Ready

UKG Ready 7.9
Based on 26 answers
Somethings are very easy to do, however somethings are very clunky. For many things such as time change requests and approvals it would be nice to see the timesheet as you are making the request rather than having to remember what was on there. It does require a general technical base that some of our bus and custodial staff do not have.
Anonymous | TrustRadius Reviewer

Reliability and Availability

SurePayroll

No score
No answers yet
No answers on this topic

UKG Ready

UKG Ready 9.3
Based on 4 answers
The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.
Aaron Ward | TrustRadius Reviewer

Performance

SurePayroll

No score
No answers yet
No answers on this topic

UKG Ready

UKG Ready 8.9
Based on 14 answers
We were always told that Kronos was the best, but there are reports that we got out of ADP and other payroll providers that we cannot get out of Kronos. One example is a report of Productive/Non-productive hours by department. We also need the dollar amount associated with the hours. This is information that is required on our cost report and we were told that that report is unavailable. It is very frustrating when I can't get what I need.
Mary Quade | TrustRadius Reviewer

Support Rating

SurePayroll

SurePayroll 9.2
Based on 5 answers
SurePayroll was great when we had questions or needed support, ie. if we messed up with a payroll, needed to submit tax documents or get documents. The ease of communication between us and the organization was great and they made it easy for users to call in with support requests.
Anonymous | TrustRadius Reviewer

UKG Ready

UKG Ready 7.9
Based on 121 answers
The support received varies. In most instances, I have been contacted same day by support to get the issue resolved, but there was one instance where I was not contacted for over a week and then when I was finally contacted, the assistance received was lacking.
Anonymous | TrustRadius Reviewer

In-Person Training

SurePayroll

No score
No answers yet
No answers on this topic

UKG Ready

UKG Ready 6.7
Based on 2 answers
Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.
Aaron Ward | TrustRadius Reviewer

Online Training

SurePayroll

No score
No answers yet
No answers on this topic

UKG Ready

UKG Ready 8.3
Based on 2 answers
Lots & lots of training available. Timing was wrong for our organization. We had lengthy down time in the beginning while the implementation consultant setup our system. We did online training then. Difficult to train on a generic system setup that isn't your industry and hard to understand what you are learning how to do w/o actually being in your system. Online training was well documented and the instructors were very knowledgeable.
Aaron Ward | TrustRadius Reviewer

Implementation Rating

SurePayroll

No score
No answers yet
No answers on this topic

UKG Ready

UKG Ready 6.7
Based on 10 answers
Make sure the people who are doing the build have extensive knowledge on employment law and asking the right questions. I would bet that the people who helped with our builds did not read any of our employment contracts or ordinances; and when I asked questions about how other companies handled certain basic dictates from federal employment laws, they didn't have any idea what FMLA, FLSA, etc were.
Anonymous | TrustRadius Reviewer

Alternatives Considered

SurePayroll

SurePayroll offers a comparable service at a better rate. They are better designed for small companies who need to save money any way they can. Their fees are more appropriate than ADP but the service offerings are just as good.
Anonymous | TrustRadius Reviewer

UKG Ready

Our organization was a long-time user of UKG Telestaff and we found that the ADT payroll services did not integrate easily for payroll processing and management. The success we experienced with UKG Telestaff (formerly Kronos) made the decision easy to continue with their products when our organization separated from local government and became a stand-alone entity. The integration did not come without issues by any means, however, the build and integration teams (on both sides) were able to cooperate and work through all the problems encountered.
Troy Valenzuela | TrustRadius Reviewer

Scalability

SurePayroll

No score
No answers yet
No answers on this topic

UKG Ready

UKG Ready 9.3
Based on 2 answers
Thus far we are able to add as many users as necessary, implement 3 different bargaining units, 5 different types of user groups. Very flexible.
Aaron Ward | TrustRadius Reviewer

Return on Investment

SurePayroll

  • SurePayroll helps us process payroll quickly and effortlessly 97% of the time.
  • On the rare occasion when there is an issue SurePayroll needs to address, it can take hours and hours of time over many months to get that issue resolved. Through the process, SurePayroll employees have always been professional and courteous in their communication.
Anonymous | TrustRadius Reviewer

UKG Ready

  • Positive: We have had better reporting with UKG Ready
  • Negative: We still have no benefit integration with our external benefit administrator after 2 years on the WFR Platform. The first attempt that took 2 years failed and now UKG wants us to pay for a single directional integration. This has cost excessive staff hours for manual intervention.
  • Negative: Any payroll adjustment requirements are not easy and the UKG Process is outdated. We recently had a payroll issue and were forced to issue a 2nd payroll but the payroll was delayed because UKG cannot (will not) process the same day. This is unacceptable and since Kronos and Ultimate Software merged, Ultimate software was able to process same day as are many other payroll companies that do not have as much power as UKG does.
  • Positive: We are able to use position management for better budgeting. There could be some upgrades to this module, but it does do what was promised.
  • Negative: Quarterly and year-end closeouts are 3rd business days which is not always possible. Very inflexible in regards to this. Even when it is done timely we get random notices and charges that it was not done even though we can prove it was.
  • Positive: It appears customer service is getting better. We struggled at first, but lately, it seems better.
Jennifer O'Brien | TrustRadius Reviewer

Screenshots

Pricing Details

SurePayroll

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

UKG Ready

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

SurePayroll
7.7
UKG Ready
7.9

Likelihood to Renew

SurePayroll
9.0
UKG Ready
8.9

Usability

SurePayroll
UKG Ready
7.9

Reliability and Availability

SurePayroll
UKG Ready
9.3

Performance

SurePayroll
UKG Ready
8.9

Support Rating

SurePayroll
9.2
UKG Ready
7.9

In-Person Training

SurePayroll
UKG Ready
6.7

Online Training

SurePayroll
UKG Ready
8.3

Implementation Rating

SurePayroll
UKG Ready
6.7

Scalability

SurePayroll
UKG Ready
9.3

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