What users are saying about
10 Ratings
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Top Rated
288 Ratings
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

WatchGuard AuthPoint

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Top Rated
288 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Attribute Ratings

  • Twilio Authy is rated higher in 2 areas: Likelihood to Recommend, Usability
  • WatchGuard AuthPoint is rated higher in 1 area: Support Rating

Likelihood to Recommend

10.0

Twilio Authy

100%
6 Ratings
9.0

WatchGuard AuthPoint

90%
167 Ratings

Likelihood to Renew

Twilio Authy

N/A
0 Ratings
9.0

WatchGuard AuthPoint

90%
15 Ratings

Usability

9.0

Twilio Authy

90%
1 Rating
8.6

WatchGuard AuthPoint

86%
25 Ratings

Availability

Twilio Authy

N/A
0 Ratings
7.9

WatchGuard AuthPoint

79%
3 Ratings

Performance

Twilio Authy

N/A
0 Ratings
8.0

WatchGuard AuthPoint

80%
3 Ratings

Support Rating

9.3

Twilio Authy

93%
6 Ratings
9.4

WatchGuard AuthPoint

94%
67 Ratings

In-Person Training

Twilio Authy

N/A
0 Ratings
6.4

WatchGuard AuthPoint

64%
1 Rating

Online Training

Twilio Authy

N/A
0 Ratings
8.5

WatchGuard AuthPoint

85%
2 Ratings

Implementation Rating

Twilio Authy

N/A
0 Ratings
8.9

WatchGuard AuthPoint

89%
12 Ratings

Configurability

Twilio Authy

N/A
0 Ratings
6.6

WatchGuard AuthPoint

66%
2 Ratings

Ease of integration

Twilio Authy

N/A
0 Ratings
8.2

WatchGuard AuthPoint

82%
2 Ratings

Product Scalability

Twilio Authy

N/A
0 Ratings
8.1

WatchGuard AuthPoint

81%
3 Ratings

Vendor post-sale

Twilio Authy

N/A
0 Ratings
9.5

WatchGuard AuthPoint

95%
3 Ratings

Vendor pre-sale

Twilio Authy

N/A
0 Ratings
9.5

WatchGuard AuthPoint

95%
3 Ratings

Likelihood to Recommend

Twilio

If you've ever gone to use a multi-factor authenticated app, and not had your authentication device nearby, but had another device on-hand, Authy is for you. Authy makes it easy to turn any of your devices into your second factor for authentication, ensuring that your codes are always at hand. Even if you don't want to use multiple devices, users will appreciate the ability to back up their authentication codes, so that if their authentication device is ever lost, they can easily recover the codes to a new device, without having to re-register the new device with their applications.
Read full review

WatchGuard Technologies

WatchGuard Authpoint is well-suited for existing WatchGuard users and those heavily dependent on VPN connection. The app is easy to use and set up on iPhone and Android devices. We use a Firebox M370 and have had zero issues in the deployment or the daily use of WatchGuard AuthPoint. Everything works well and we have had zero issues after initial implementation.
Read full review

Pros

Twilio

  • Easy addition of new 2FA accounts, either manually or using QR codes.
  • Quick recognition of sites the accounts map to, and import of favicons for quick recognition.
  • Automatic syncing of 2FA information between devices.
Read full review

WatchGuard Technologies

  • The Authpoint Cloud portal is easy to use and navigate
  • It integrates well with the Firebox and gateway
  • Promptly sends 2FA request onto the user devices
  • Its very easy to re-activate token on a new device if the device is lost or stolen
  • Troubleshooting logs are available to figure out whats wrong if a user cannot authenticate
Read full review

Cons

Twilio

  • Updates are rare
  • Not publicized well, aka their marketing department has some work to do
  • Needs a better installer on Windows
Read full review

WatchGuard Technologies

  • While the set up was easy to do the instructions could use a little more details.
  • It would be useful to be able to tell how many users are at the firewall level instead of going out to the cloud to look for it.
Read full review

Pricing Details

Twilio Authy

Starting Price

Editions & Modules

Twilio Authy editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    WatchGuard AuthPoint

    Starting Price

    Editions & Modules

    WatchGuard AuthPoint editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      Twilio

      No answers on this topic

      WatchGuard Technologies

      Today to ensure our ISO 27001 certification it is important that we maintain this solution. Today it is part of the way any employee within the organization works, we no longer have any other way of working and it is the simplest way to ensure that access to the workstation is done with MFA.
      Read full review

      Usability

      Twilio

      It really cannot get much easier. Simply sign in, verify the device and off you go. I have found Authy to be very easy and almost identical across all the devices I use. I am disappointed about the slow update process. Authy could use some updating, but I have not seen it yet.
      Read full review

      WatchGuard Technologies

      After initial setup, it practically runs itself. Onboarding new users is fast and easy as it should be. The AuthPoint mobile app is small and simple to use. The only reason I do not give it a 10 is that I frequently get complaints from end users that the AuthPoint app is "constantly downloading". In fact, it's not downloading anything and that what the users are seeing in the app is a timer for the 6-digit code that changes every minute.
      Read full review

      Reliability and Availability

      Twilio

      No answers on this topic

      WatchGuard Technologies

      It failed a couple of times for a period of an hour or so, where systems were down.
      Read full review

      Performance

      Twilio

      No answers on this topic

      WatchGuard Technologies

      No apparent problem besides a couple of times that systems weren't working
      Read full review

      Support Rating

      Twilio

      I've never had to contact Authy's support. Of course, that's because Authy is so simple and easy to use that there hasn't been any need to. Authy correctly implements the time-based one-time password (TOTP) protocol, and becomes it conforms to the standard, it easily replaces Google Authenticator for your needs.
      Read full review

      WatchGuard Technologies

      WatchGuard support is always quick and reliable. They have urgency levels that you are able to select when creating your support ticket, and they respond in accordance to the severity that you have set. I have never had an issue with getting someone on the phone in the same business day, even for very low priority issues.
      Read full review

      In-Person Training

      Twilio

      No answers on this topic

      WatchGuard Technologies

      It was an Onsite demo at the ditributor with the benefits of Watchguard Authpoint. Was very nice to see the abilities of the product. This Demo was a few years back, since then Authpoint changed allot. It is very nice for partners that you can get this demo without any aditional cost.
      Read full review

      Online Training

      Twilio

      No answers on this topic

      WatchGuard Technologies

      We use the online training for all our employees. There are both sales and technical trainings available and there even is a technical certification. You can use this for the Watchguard Partner Program which can give you aditional benefits. Every now and then you have a webinar that discusses multiple Watchguard products.
      Read full review

      Implementation Rating

      Twilio

      No answers on this topic

      WatchGuard Technologies

      the first time it takes more effort. It is helpful to already understand how each authentication type works. Then it's much easier to understand the MFA solution that you implement. It is useful to check the release notes from time to time and update the key parts of the Watchguard Authpoint. Authpoint Gateway, Logon App, RDWeb... Also, it's useful to set up notifications when something goes wrong or sometimes check the statistics of how many requests are being approved/denied, etc.
      Read full review

      Alternatives Considered

      Twilio

      Authy is much better at handling multi-device scenarios and the process of recovering access from a lost device is much simpler.
      Read full review

      WatchGuard Technologies

      We use DUO Mobile for our other MFA (i.e., Remote Desktop for Windows.) WatchGuard offers instructions on how to set up MFA with DUO, however, the WatchGuard AuthPoint setup was much simpler, so we opted to go that route. We are planning on looking into switching everything to WatchGuard AuthPoint, however, it's not a high priority at this time.
      Read full review

      Scalability

      Twilio

      No answers on this topic

      WatchGuard Technologies

      We are a medium-sized company. We don't need rapid scaling.
      Read full review

      Return on Investment

      Twilio

      • We need 2FA to work with many of our corporate clients, and Authy makes it easier. We haven't run the numbers, but it's probably saved at least a day or two of hassles when juggling devices.
      Read full review

      WatchGuard Technologies

      • Integration with current Azure AD and LDAP is important as it saves the users from creating a new account and password to remember for yet another website/product.
      • The cost of a user license is nothing compared to the cost of data loss or a company network breach. It secures our devices and data in cases of theft or breaches. Theft of a device, data, or even worse a breach would cost the company thousands to millions of dollars.
      • A negative impact is that the users lose about 10-30 seconds with every login or unlock of their computer. However, this is necessary for MFA security.
      Read full review

      Screenshots

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