Higher Logic Vanilla vs. Verint Community

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Higher Logic Vanilla
Score 9.0 out of 10
N/A
Higher Logic Vanilla is a customizable and themable forum software. It can be used for support communities, Q&A Communities and more. There are numerous integrations, including SSO, and connectors to popular software such as Mailchimp, WordPress, Zendesk and Salesforce.N/A
Verint Community
Score 9.2 out of 10
N/A
Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.N/A
Pricing
Higher Logic VanillaVerint Community
Editions & Modules
Essential
Contact sales team
Corporate
Contact sales team
Enterprise
Contact sales team
Enterprise Plus
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
Higher Logic VanillaVerint Community
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Higher Logic VanillaVerint Community
Considered Both Products
Higher Logic Vanilla

No answer on this topic

Verint Community
Chose Verint Community
Verint is easier to use, but we are able to grow our community without limitations. Pricing model is more competitive than the larger platform providers and the professional services and Support services are excellent.
Chose Verint Community
Both Higher Logic and Khoros came in with very few benefits compared to Verint with a much higher price point, and potential for additional expenses. With Verint, we added some initial implementation services but were able to plainly see and understand any future financial …
Chose Verint Community
There are many different enterprise ready community platforms on the market, and each one has its own superpowers. The greatest strength Verint has to offer is the complete control a community leader has over the design of the community to build their vision with few …
Top Pros
Top Cons
Best Alternatives
Higher Logic VanillaVerint Community
Small Businesses
Discord
Discord
Score 8.6 out of 10
Discord
Discord
Score 8.6 out of 10
Medium-sized Companies
Discord
Discord
Score 8.6 out of 10
Higher Logic Vanilla
Higher Logic Vanilla
Score 9.0 out of 10
Enterprises
Verint Community
Verint Community
Score 9.2 out of 10
Discord
Discord
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Higher Logic VanillaVerint Community
Likelihood to Recommend
9.0
(10 ratings)
7.6
(16 ratings)
Likelihood to Renew
10.0
(1 ratings)
9.1
(2 ratings)
Usability
9.0
(1 ratings)
8.2
(6 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
9.1
(1 ratings)
Support Rating
9.0
(1 ratings)
9.0
(6 ratings)
Implementation Rating
-
(0 ratings)
8.2
(1 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
-
(0 ratings)
6.4
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Higher Logic VanillaVerint Community
Likelihood to Recommend
Higher Logic
For companies that want to customize almost anything and make the forum look like your site, Vanilla Forums is the one for you. Customization and automation of the data via the API with other systems is more than possible and they serve to be great as a hosting provider, dealing with all the upgrades, deployments and maintenance and threat management well. I would say they might be less turn key for a small application but the fact they have an open source community, the ability to find help and information can lower the barrier of entry for most.
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Verint
It is very well-suited to peer-to-peer benchmarking as information can be organized and retained far better than email lists. News digests and robust subscription options make it easy for members to get the right amount of notifications. It appears less able to integrate interesting community content into other enterprise products like SharePoint / MS365 than some competitors like ServiceNow
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Pros
Higher Logic
  • Gamification: The ability to incentivise community members to get involved with ranks and badges is one of the main reasons that we purchased the tool.
  • Support: The Vanilla support team are incredible, often responding to issues very late at night and proactively fixing issues as soon as they occur.
  • Customisation: Vanilla can be completely styled with css allowing us to match it to the branding of the rest of our website.
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Verint
  • Customization/flexibility - The platform can be truly made "yours." How far to take this can depend on what skillsets or budget you have available for customizations, but customers have an opportunity to provide an unparalleled experience for members. Almost every aspect of the site experience can be configured which seems to be a unique offering.
  • Customer service - They have a very active community filled with fellow community managers and developers who are eager to support one another. The Verint staff is extremely engaged, always offering to help, accessible and transparent when sharing insights, and generally pleasant and supportive! The ideas for improvements that I've received from the Verint team or fellow customers have been invaluable.
  • Affordable - In our vendor selection process, Verint came in among the lowest in price AND highest in value.
  • Flexible hosting environment - Choose if you want them to host and manage the back end, or if you want to host yourself. Not having to worry about server maintenance is a huge weight off the customer's shoulders, and you don't have to decide whether to sacrifice hosting for flexibility.
  • Integrations - The platform API is robust and well documented, so you can integrate the site any way you want into your existing systems if you have the proper knowledge.
  • Transparent roadmap and ideation process - The Verint team really listens to their customers and implements improvements to the platform based on customer input. They readily share what's coming soon and keep realistic expectations on what will (or won't) be done and when.
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Cons
Higher Logic
  • There are some features I wish Vanilla would implement that could improve ease of use in our specific community, but some of the ideas we have are not necessarily something that would benefit all of the forums that Vanilla works with.
  • In the past, we've had issues with releases breaking some of our specific site features they built for us, but this has improved drastically recently.
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Verint
  • Verint Community can work on improving the language part of their business which would help in interacting with customers in non English countries more easily
  • User interface is very dated, it required very high customizations from our side in order to be using it as functional. Hoping for UI part to be more focused on their upcoming updates.
  • Features such as chatting and group chatting could be introduced in a similar way to other big social media companies
  • They could build a mobile application as well other than the website for much better collaboration and ease of use.
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Likelihood to Renew
Higher Logic
No answers on this topic
Verint
I am not part of this decision making process, but I did provide positive feedback to the decision making board.
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Usability
Higher Logic
It is very intuitive and simple to operate. Our customers immediately came up with the curve and began contributing content.
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Verint
If you are an experienced online community professional, Verint offers the flexibility you need. You do need to have a lot of expertise if you want to build a solid user experience because there isn't a template out-of-the-box that is just ready to go for various use cases. It will take awhile to fully understand the capabilities of Verint Community.
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Support Rating
Higher Logic
They did an amazing job transferring our content from GetSatisfaction. We had almost 100% success in the transfer of 8 years worth of content.
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Verint
While the support portal (cases) is helpful, I've been even more impressed by their own support community. I always get quick, thoughtful, and interesting answers to my questions from support personnel, in-house developers, other users, and even the VP/GM himself! They have a really wonderful thing going there.
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Implementation Rating
Higher Logic
No answers on this topic
Verint
all customizations should be under warranty so that you get the right level of support from the 3rd party
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Alternatives Considered
Higher Logic
From a footprint standpoint, Vanilla has less technical bloat than vbulletin or InVision, and it outdoes Lithium as far as features and service go. The bloat of other services and ability to use new ways of engaging communities such as through Reactions are part of the reason Vanilla was selected. However, the features are better on a couple more seasoned platforms and more equipped to deal with issues and technical problems.
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Verint
Verint Community was a lot more customisable than the other platforms we looked at, it was also one of the few that could be self-hosted (for us, we chose to deploy it in our own Azure environment).
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Scalability
Higher Logic
No answers on this topic
Verint
Highly scalable system with the ability to expand to an increasing number of users and communities
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Return on Investment
Higher Logic
  • Increased uptime and overall speed in the forum (compared to our previous phpbb solution)
  • Increased usage by users which resulted in a higher pages/session in a short amount of time
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Verint
  • It has helped in growing and helping our eCommerce reach. Our company is in personal computers, mobiles and other electronics space which has a huge share of marketing which depends on word of mouth. As users engage more in the community and learn about the different devices we sell as well, they engage and let other members also know, including their friend circle, which in turn converts into business for us.
  • We are having huge issues with the language part of the community as our company is selling in almost every country in the world and the lack of proper language support in the community makes our platform difficult to grow in other countries. If they bring out new updates to resolve the issue of language, then surely this platform would do wonders.
  • We were able to host giveaways in our gaming and education communities which helped users pour a lot of interest into learning about the product and also spreading more awareness about it as well which has been very useful.
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ScreenShots

Higher Logic Vanilla Screenshots

Screenshot of Looks great on any device, including desktop, tablet or mobile device.Screenshot of We offer over 60 plugins that can add functionality to your community.Screenshot of Many different themes to choose from, which you can further customize as you like.Screenshot of You have full access to edit HTML and CSS of your theme, to make any changes you need.

Verint Community Screenshots

Screenshot of Sophos Community offers forums, blogs, events, and membership perks for its usersScreenshot of VisionAires is a community powered by Verint featuring working groups, event, and a content hubScreenshot of An Avnet community with courses, competitions, and networking opportunitiesScreenshot of The ADI Engineer Zone is a community hub with built-in learning modules, webcasts, blogs, and supportScreenshot of MicroFocus is a community to ask questions, join conversations, or share ideasScreenshot of The England Football Community is a place to connect with people and join the conversation about all things football.