What users are saying about
22 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
160 Ratings
22 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.7 out of 100

Xactly Incent

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
160 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

Varicent

The best advice I can give is to make sure that if the business does intend to own the system, that they have key talent in place and are appropriately compensated. The key talent would have vast knowledge over several areas of the business such as: Compensation Plans, Field Administrative Operations, the organizations Accounting policies, and Sales Operations. On top of understanding the numerous areas of the business, the key talent would also need to have database and system expertise.
Matthew Burgos profile photo

Xactly Incent

Incent would be suited for any scenario that I can think of. We have been able to adapt Incent to all of our plan needs. Since our initial set up we have made many improvements within Incent making our processes better with each change.
Penny Hatch profile photo

Pros

Varicent

  • Good user interface
  • Implementation of wizards make it easy for the average user to be able to follow
  • Provide detailed reports with nice graphics that tell the story
No photo available

Xactly Incent

  • Xactly provides a high level of transparency between sales compensation administrators, Sales Operations, sales reps, and sales management.
  • Managing multiple types of pay plans across multiple business units requires a sales comp solution that is highly flexible and customizable. No matter how unique a commission calculation is or how frequently the calculation is "tweaked", I feel that I have the right solution to make the needed changes on the fly to accommodate our business needs.
  • Xactly Incent has given us the right solution to accommodate our business as it has grown through development, acquisitions, and restructuring. Calculation accuracy and reporting through custom reporting allows our sales compensation team to be a valuable partner with our internal management, Sales Operations, and Finance/Accounting teams.
Matthew Greve, MBA profile photo

Cons

Varicent

  • An area that Varicent has room for improvement would be in the back end of the system when dealing with tables and calculations. It is extremely frustrating and difficult to map a calculation issue when your are trying to follow the lines that make up that calculation. There should be a way to have only that calculation show when you click on it. This making it easier to map and follow.
  • There is a very helpful audit tracker which keeps accountability up when there is multiple programmers in the system but still most programmers will have to learn what was done before them to then start and make progress on the task at hand. Along with that when digging deeper into a calculation you can see comments along with an audit log of previous programmers for that specific calculation. This is essential to making significant progress but if there were clearer prerequisites for the reasoning behind the changes that were made to that calculation. This would establish a clearer understanding of the reasoning for changes and would cut down the time spent backtracking to learn why the original change was made.
Matthew Flotard profile photo

Xactly Incent

  • There are some rather obvious things that seem to be overlooked-- for example, when you perform a search of records there isn't a "back to search results" functionality once you drill down into the records. If you want to go back to the list of search results after drilling down, you have to run an entirely new search.
  • The reps complain that they have to download Adobe Flash, which Xactly uses. That's pretty outdated software. Would be nice if it wasn't required.
Katelyn Hurley profile photo

Likelihood to Renew

Varicent

Varicent 7.5
Based on 9 answers
Varicent support has great customer services and they have a very fast turn around time for hot fixes. Varicent stays up to date with their new product releases; they take their customers recommendations seriously. It seems like every few years they are rolling out a new release which includes many upgrades. Not mention the upgrade process is seamless
Nicole Rutkowski profile photo

Xactly Incent

Xactly Incent 8.8
Based on 30 answers
Our company is totally invested in Xactly with close to 2000 reps being paid out of it. We have 3 instances and there is no other method to calculate commissions. I feel the cost (although I do not know the amount) is also very competitive for the benefits.
Jesse Duncan profile photo

Usability

Varicent

Varicent 8.0
Based on 2 answers
The system is very usable, there is room for improvement. As the new versions come out each year, they continue to create polish in the different aspects of the software. There are some areas like creating web forms where the development environment doesn't work quite as one would hope, but that is also an area where they are constantly improving.
Matthew Burgos profile photo

Xactly Incent

Xactly Incent 6.7
Based on 8 answers
Xactly like any software has a learning curve but lots of resources are available to help get you up and running
Renae Clary profile photo

Reliability and Availability

Varicent

No score
No answers yet
No answers on this topic

Xactly Incent

Xactly Incent 8.2
Based on 3 answers
Xactly Incent is always available except for the time when it is going under regular maintenance/enhancements, which happens once a month. And Xactly Team lets us know in advance when this happens.
Prashant Gupta profile photo

Performance

Varicent

No score
No answers yet
No answers on this topic

Xactly Incent

Xactly Incent 8.2
Based on 4 answers
Xactly Incent's performance is great. I have not seen any delay in page load.
Prashant Gupta profile photo

Support

Varicent

Varicent 8.0
Based on 2 answers
Varicent (IBM ICM Cognos) support process is very streamlined for System Integrators (SI). Additionally, support Team gets back with detailed answer for the problem.
Shyam Nivas profile photo

Xactly Incent

Xactly Incent 5.9
Based on 7 answers
Most of the time, support does not have an ideal solution. I have had to contact my account rep to escalate issue.
Randall Lee profile photo

In-Person Training

Varicent

No score
No answers yet
No answers on this topic

Xactly Incent

Xactly Incent 7.3
Based on 2 answers
Standard by the book - follow the guideIt's a little hard to take this back to reality
Helen Rendos profile photo

Online Training

Varicent

No score
No answers yet
No answers on this topic

Xactly Incent

Xactly Incent 7.7
Based on 4 answers
Xactly offers training on new releases on a monthly basis and training on basic principles regularly via registration. My experience with both is that they do not provide the in-depth knowledge necessary to truly master the system and advanced courses still do not go to the level needed to autonomously manage the system and plans. Professional services are a large part of any cloud based service such as Xactly and I feel a reliance on such paid consulting services is a great money-maker for Xactly.
Christina Kouchalakos Eftimiou profile photo

Implementation

Varicent

Varicent 8.0
Based on 2 answers
Test test test. Make sure that the product is calculating everyone 100% correctly. DO NOT accept a 70% pass rate as some companies would like to have you believe is acceptable. This means conducting thorough testing by providing 100% of all expected results, but it will be worth it when you know that the compensation plans are working entirely as expected.
Matthew Burgos profile photo

Xactly Incent

Xactly Incent 6.2
Based on 4 answers
Be more involved in rule creating and understand how each and every component is designed. This will help in the long run when you need to make plan changes
Helen Rendos profile photo

Alternatives Considered

Varicent

Zoho is the only comparable product I have recommended implementing when I was finance director for a nonprofit charity. The benefits of Varicent are the increased functionality to handle complex compensation valuations based on sales performance of individual employees, not simply tracking relationships with customers.
Abraham Thomas, MBA, PMP profile photo

Xactly Incent

Xactly has the best integration with SFDC. We are completely immersed in SFDC, so this was very high on the list of needs. The User Interface was also a feature that tipped the scales in favor of Xactly. Although the other platforms we researched had certain components that might have worked a little better than the similar functionality in Xactly, you have to look at the overall product. And for the money, Xactly delivers in every way we needed.
Steve Benson profile photo

Scalability

Varicent

No score
No answers yet
No answers on this topic

Xactly Incent

Xactly Incent 7.6
Based on 4 answers
Xactly Incent can handle large amount of data for a whole year, however, it does take time to process it.
Prashant Gupta profile photo

Return on Investment

Varicent

  • Our last system was a home-grown system, therefore support was in-house which allowed for faster response times to any issues that arose, however, it was not as flexible.
  • The system has allowed for increased employee efficiency and fewer errors on the plans.
  • The system has also allowed for increased efficiency between the two versions of Varicent as we can export the information and import it into the other version of Varicent with less manual manipulation.
No photo available

Xactly Incent

  • Incent has allowed me to process commissions on my own until we reached about 250 sales reps (~20 plan variations). I would not have been able to do the amount of work that I do by myself without a tool that automated a large part of the processes. I only recently hired someone to work with me and feel we could handle hundreds more between the two of us. I would not be as comfortable saying that otherwise.
  • Xactly gave us a platform that allowed our audits to go a lot more smoothly. There was less searching for various documents, and more up front answers which allowed us to spend less time working with auditors and more time processing commissions.
  • Sales reps spend less time figuring out their commissions and more time selling.
Robert R. Walters profile photo

Pricing Details

Varicent

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Xactly Incent

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Add comparison