TrustRadius
Xactly Incent one of the leading products in this space
https://www.trustradius.com/sales-performance-managementXactly IncentUnspecified8.4159101
Irina Tarelkina profile photo
Updated July 17, 2018

Xactly Incent one of the leading products in this space

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Xactly Incent

We started to use Incent in 2012 and replaces older system to meet business needs. It is used by Sales Operations department and Finance for Sales Compensation purposes. It really eliminates all manual work that would be done in the old style. It addresses the in real time results as it provides information up to date. It is flexible on changes minor and major changes in your comp calculations. Great tool overall.
  • Visibilty
  • Dig in dip details info
  • Calculations
  • Analytics part
  • Some information you want to see all together in one customized report like Credits, Quotas, Attainment, Commissions, and Bonuses.
  • Positive for sure.
Reliability, Accuracy, Simplicity, "Time spent" factor. Definitely recommended product.
I would say that it is very dependable on the complexity of the Sales Incentive Plan and requirements. There is always a solution that Xactly Incent can offer or suggest or implement.

Using Xactly Incent

180 - We have all kind of people with business functions who uses Xactly Incent. The list starts from Sales representatives, Sales Managers, Sales Directors, Executive team, Sales Operations team, Finance team, Human Resources team. Xactly partners and developers during the development, testing and implementation, Xactly Support when you are in trouble with Incent.
1 - To support Xactly requires minimum 1 person as business administrator with knowledge of Sales Compensation, Finance skills, Analytical skills, Technical skills, It could vary from the complexity and changes if need to be completed. IT developers with SQL code knowledge to support to implement the required changes as they occur for instance once a year, may be more often, may be random once in 2 -3 years.
  • Assess to the Xactly Incent from anywhere in the world as long as Internet works.
  • Information presented in real time all the time.
  • Possible competed automation process from orders creations calculations to paycheck in the Bank as per Incent statement.
  • Easy to use and it is really user friendly interface.
  • Estimator tool that can estimate "how much I will get commissions if I close the deal"
  • We have gone from the old static system no visibility, no real time update, back in 2012 to the Xactly Incent to provide complete visibility, control, transparency, real time information and calculations right on a spot. We are glad we did get rid of the old inefficient system to calculate Sales compensation.
  • To combine Xaclty Incent with Connect to get compete control in our hands of Sales Compensation from development to Implementation and support.
I am giving this rating to Xactly Incent because we have renewed the use of Xactly 3 times already. System is flexible to any changes as required from the end users. Xactly provides not only the commissions calculations but few other additional modules like analytics with some simple and basic analytical reports, sandbox for testing, modeling to create model analysis "what if". Insights module would provide you some industry analytical information to compare your business with other peers.

Evaluating Xactly Incent and Competitors

Yes - We have replaced our old system STAIRS as it did not meet the up to date technology, Old style. Static information, no visibility, sales did not know how they are doing in progress. That had to be changed and we have found what suits our needs, requirements in Xactly Incent.
  • Price
  • Product Usability
  • Product Reputation
  • Vendor Reputation
I would stop here to give you more details on Product Usability. Xactly is very easy to use. It is very stable system. Maintained with updates by vendor every month and most beauty is accessible from anywhere with internet connection. Sales people can not change any numbers, it is browser view only to them. Exportable reports in PDF or Excel.
At the time of 2011 Xactly didc not have such module as Connect and we had completely relied on the Xactly team or partners. With Connect piece that gives 100% control in your hands from design, develop, implement, maintain Xactly Incent without need to contact Xactly for changes. We would integrate Xactly Incent with Connect to fulfill compete control.

Xactly Incent Implementation

We have been satisfied with the implementation overall. The person from Xactly professional team was on our site to support the implementation and give us guides and instructions on how to operate the system in our case. it was really helpful moments. We have learned what and how to test Xactly Incent.
  • making mistakes and learning the system on the go.

Xactly Incent Support

The reason why I have gave a high rating is Support team always there for you when you need it. It is professional knowledgeable team that react to your respond with expected solution to your problem. System updates on a monthly bases, new features to make your sales compensation calculations more easy to process.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - We are customers with Premium support, it means 24/7 hours, quick responds, with resolutions in couple three hours instead of up to 48 hours. There is a dedicated people with knowledge of our functional requirements and design of compensation plans. Basically you get what you pay for. This is a good description.
There was one time when orders in batch were stuck with calculations and it got "frozen" for hours in processing queue to process the line of batches, There is no other way to resolve it as to contact Xactly support and to remove that stacked batch from the processing queue in order to move on with other batches. Support was exceptional in terms of time and issue has been resolved in a matter of few minutes. They saved our day at that time.

Using Xactly Incent

I would rate Xactly Incent with the highest score overall as it really meet expectations and support make it happen to resolve any issues you face with. It is designed base on your specific requirements and nobody else. Accuracy, fast time of calculations, no errors, reports all this available thanks to Xactly Incent. No more excel sheets to calculate!
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • To calculate batches to Credits or Calculate batches to Incentives.
  • Upload the orders
  • Create user
  • To create formulas and rules
Yes - We have enabled the mobile ui functionality for sales people to see how they are doing on the phone, on a go. They like it. I would like to mention that Mobile UI version is not for admins to work. It works on iPhones, androids, blackberries. As Admin you can see who is using what kind of version.