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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    RealVNC Connect

    Score8.9 out of 10
    N/ARealVNC® Connect is a secure remote access solution from RealVNC. It can be used to connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it.

    $99

    per year (one concurrent session)

    Vonage Business Communications

    Score8.7 out of 10
    N/AVonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

    $19

    per month per extension

    Pricing
    RealVNC ConnectVonage Business Communications
    Editions & Modules
    Essentials
    $8.25
    per month (billed annually) per concurrent session
    Plus
    $16.50
    per month (billed annually) per concurrent session (add up to 3)
    Premium
    $29.75
    per month (billed annually) per concurrent session (add up to 5)
    Enterprise
    Custom Pricing
    per year
    Enterprise
    Custom Pricing
    Mobile
    $19.99
    per month per extension
    Premium
    $29.99
    per month per extension
    Advanced
    $39.99
    per month per extension
    Offerings
    Pricing Offerings
    RealVNC ConnectVonage Business Communications
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPlans work on a Per Concurrent Session basis. Each plan gives access to a bundled number of devices, but limits apply to the amount of devices that can be connected at any given time. The Premium plan includes On-Demand Assist, a useful tool for providing just-in-time remote support to end-users without them needing RealVNC Connect installed on their device.—
    More Pricing Information
    Community Pulse
    RealVNC ConnectVonage Business Communications
    Considered Both Products
    RealVNC
    No answer on this topic
    Vonage
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    11 Answers
    86%
    Would buy again
    18 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    10 Answers
    89%
    Delivers good value for the price
    17 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    11 Answers
    95%
    Happy with the feature set
    20 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    7 Answers
    79%
    Lived up to sales and marketing promises
    11 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    11 Answers
    85%
    Implementation went as expected
    11 Answers
    Features
    RealVNC ConnectVonage Business Communications
    Remote Administration
    Comparison of Remote Administration features of RealVNC Connect and Vonage Business Communications
    Feature
    RealVNC Connect
    7.3
    32 Ratings
    8% below category average
    Vonage Business Communications
    -
    Ratings
    Screen sharing9.028 Ratings00 Ratings
    File transfer8.015 Ratings00 Ratings
    Instant message6.119 Ratings00 Ratings
    Secure remote access with Smart Card authentication7.05 Ratings00 Ratings
    Access to sleeping/powered-off computers6.09 Ratings00 Ratings
    Over-the-Internet remote session9.030 Ratings00 Ratings
    Initiate remote control from mobile9.019 Ratings00 Ratings
    Remote management of servers & workstations4.76 Ratings00 Ratings
    Centralized management dashboard7.116 Ratings00 Ratings
    Session record8.02 Ratings00 Ratings
    Annotations5.36 Ratings00 Ratings
    Monitoring and Alerts7.03 Ratings00 Ratings
    Multi-platform remote control9.011 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of RealVNC Connect and Vonage Business Communications
    Feature
    RealVNC Connect
    -
    Ratings
    Vonage Business Communications
    9.8
    7 Ratings
    15% above category average
    High quality audio00 Ratings9.97 Ratings
    High quality video00 Ratings9.74 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of RealVNC Connect and Vonage Business Communications
    Feature
    RealVNC Connect
    -
    Ratings
    Vonage Business Communications
    9.7
    4 Ratings
    12% above category average
    Desktop sharing00 Ratings9.74 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of RealVNC Connect and Vonage Business Communications
    Feature
    RealVNC Connect
    -
    Ratings
    Vonage Business Communications
    9.8
    6 Ratings
    13% above category average
    Calendar integration00 Ratings10.03 Ratings
    Meeting initiation00 Ratings9.95 Ratings
    Record meetings / events00 Ratings9.45 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of RealVNC Connect and Vonage Business Communications
    Feature
    RealVNC Connect
    -
    Ratings
    Vonage Business Communications
    10.0
    3 Ratings
    18% above category average
    Live chat00 Ratings10.03 Ratings
    Online Events Security
    Comparison of Online Events Security features of RealVNC Connect and Vonage Business Communications
    Feature
    RealVNC Connect
    -
    Ratings
    Vonage Business Communications
    9.7
    4 Ratings
    20% above category average
    User authentication00 Ratings9.74 Ratings
    Participant roles & permissions00 Ratings9.74 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of RealVNC Connect and Vonage Business Communications
    Feature
    RealVNC Connect
    -
    Ratings
    Vonage Business Communications
    9.7
    11 Ratings
    14% above category average
    Hosted PBX00 Ratings9.78 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings10.09 Ratings
    Directory of employee names00 Ratings9.711 Ratings
    Call Management
    Comparison of Call Management features of RealVNC Connect and Vonage Business Communications
    Feature
    RealVNC Connect
    -
    Ratings
    Vonage Business Communications
    9.4
    12 Ratings
    8% above category average
    Answering rules00 Ratings9.912 Ratings
    Call recording00 Ratings9.29 Ratings
    Call park00 Ratings9.710 Ratings
    Call screening00 Ratings9.910 Ratings
    Message alerts00 Ratings8.812 Ratings
    Business SMS/External Messaging00 Ratings9.17 Ratings
    Online Fax00 Ratings8.64 Ratings
    Voicemail Transcription00 Ratings10.06 Ratings
    Mobile apps
    Comparison of Mobile apps features of RealVNC Connect and Vonage Business Communications
    Feature
    RealVNC Connect
    -
    Ratings
    Vonage Business Communications
    9.8
    12 Ratings
    10% above category average
    Mobile app for iOS00 Ratings9.912 Ratings
    Mobile app for Android00 Ratings9.79 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of RealVNC Connect and Vonage Business Communications
    Feature
    RealVNC Connect
    -
    Ratings
    Vonage Business Communications
    9.7
    6 Ratings
    13% above category average
    Centralized communications management00 Ratings9.76 Ratings
    Team messaging00 Ratings9.96 Ratings
    Team document sharing00 Ratings9.44 Ratings
    Call and meeting analytics00 Ratings10.05 Ratings
    Best Alternatives
    RealVNC ConnectVonage Business Communications
    Small Businesses
    N-able Take Control
    Score7.2 out of 10
    Broadvoice | GoContact
    Score9.1 out of 10
    Medium-sized Companies
    Remote Desktop Manager
    Score9.6 out of 10
    Webex Calling
    Score8.8 out of 10
    Enterprises
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    Webex Calling
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    RealVNC ConnectVonage Business Communications
    Likelihood to Recommend
    9.7
    (38 ratings)
    9.7
    (29 ratings)
    Likelihood to Renew
    8.0
    (8 ratings)
    5.0
    (2 ratings)
    Usability
    8.0
    (4 ratings)
    9.9
    (6 ratings)
    Support Rating
    8.0
    (2 ratings)
    1.0
    (11 ratings)
    Online Training
    7.0
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    RealVNC ConnectVonage Business Communications
    Likelihood to Recommend
    RealVNC
    It is very easy to use if the remote device is already set up to receive connections, so if you are setting up devices before deploying them, it is a great tool to have. It is well-suited to use when shadowing users or using it as a teaching tool. There are other products that are better if you are trying to help someone on a one-use basis.
    Incentivized
    Read full review
    Vonage
    Vonage Business Communications excels in scenarios requiring seamless remote work, such as virtual teams and remote workers. It's also ideal for businesses needing reliable disaster recovery solutions. However, it may be less appropriate for very small businesses with minimal communication needs or those with limited budgets, as the comprehensive features might be more than necessary.
    Read full review
    Pros
    RealVNC
    • VNC Connect does an excellent job in remotely connecting to a computer through either your local area network or even another computer on the internet. As long as the VNC Connect services is installed and the client is running in the background.
    • VNC Connect provides password protection to prevent unauthorized users from attempting to remotely access your computer. There's an option to have a separate password to remotely view vs view & access a computer. You can even add an additional level of security by turning on the feature to require Windows login credentials.
    • VNC Connect provides an additional set of controls after a remote connection has been established with another computer. You can have special keystrokes like Ctrl+Alt+Del sent as a command sequence to the other computer as well as access more than a single screen when in use at the remote computer location.
    Incentivized
    Read full review
    Vonage
    • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
    • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
    • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
    Incentivized
    Read full review
    Cons
    RealVNC
    • Its a pretty straight forward product - I would like to see more tools with a "wow" factor.
    • Panel colors are blah - I would like more eye-catching colors.
    • A more consistent look with all platforms - like Mac & PC.
    Incentivized
    Read full review
    Vonage
    • The extension can only have three devices which is difficult if you work in multiple locations. Your cell phone is one of the three, so you really only get two. I have three office locations that I work out of and it would be nice to have my extension at each.
    Incentivized
    Read full review
    Likelihood to Renew
    RealVNC
    VNC is a solid product for the price. It simply works and its reliable across different platforms. Some products state they work well in the Mac environment but don't deliver. This one does what it says. Connections are reliable, but of course, this depends on internet connections. The product works well over wireless connections as well. It delivers on what a remote tool should deliver on. My technicians are happy with the product and customers appreciate the ease of use when letting us connect to their systems. Some also appreciate the remote support while they are multi-task.
    Incentivized
    Read full review
    Vonage
    I think it will be renewed as overall it is a midrange product that mostly does what we need it to
    Incentivized
    Read full review
    Usability
    RealVNC
    It's a niche product and in that niche they try to cater to as many use cases as they can. Other as a TCO aspect i don't see many use cases where you can't use this product as the one tool for all remote session use cases in your company
    Incentivized
    Read full review
    Vonage
    I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
    Incentivized
    Read full review
    Support Rating
    RealVNC
    VNC Connect is a reliable product that has been around for a long time. It is reasonably priced and works well in the Mac & PC environment. When you have a small team that supports many users we need tools that we can rely upon and that will get the job done on the first try. Many customers appreciate the quick assistance and can multi-task while our team works on their computer issues remotely. From a customer service point of view, this tool gives us transparency and efficient effectiveness.
    Incentivized
    Read full review
    Vonage
    We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
    Incentivized
    Read full review
    Online Training
    RealVNC
    The training is very informative, quick and to the point. All of the details one would need are present so the user doesn't have to go searching for additional information just to use the application. The layout of the training was also neat and concise, some of the other training sessions for other companies I've done in the past were confusing and not well thought out, this one is much more superior
    Read full review
    Vonage
    No answers on this topic
    Implementation Rating
    RealVNC
    No problem at all, love the product.
    Incentivized
    Read full review
    Vonage
    No answers on this topic
    Alternatives Considered
    RealVNC
    VNC is light and sleek with the quick setup, was impressed with the quick setup despite poor Internet connection outdoor. TeamViewer is good, but the pricing is not as good as VNC. Both do the basic job, but VNC still outperform TeamViewer in terms of performance and ease of use.
    Incentivized
    Read full review
    Vonage
    We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
    Incentivized
    Read full review
    Return on Investment
    RealVNC
    • I have just used the software for about 1 month and so far so god. I am saving time whenever I can access my client's computers from my desk as opposed to having to leave my office to go to their offices. Saves me time and the client money.
    Incentivized
    Read full review
    Vonage
    • Cut down phone hardware expense since the soft phone is free and easier to use.
    • Text is becoming a more important and effective way to reach clients. Some will not answer a call or accept voicemail but respond quickly to text messages.
    • Allows me to work from anywhere with smart phone app saving hours at work.
    Read full review
    ScreenShots

    RealVNC Connect Screenshots

    Screenshot of the Device List in the Connect v8 desktop appScreenshot of On-Demand Assist, which can be used to start a remote support session using a single-use code.