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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Zoho Analytics

    Score8.4 out of 10
    Small Businesses (1-50 employees)
    Zoho Analytics is a self-service BI and analytics platform that uncovers patterns, spots emerging trends, tracks business metrics, and detects anomalies. Designed for ease of use, it enables business users to create reports and dashboards independently, without relying on IT.

    $60

    per month 5 users

    Zoom Workplace

    Score8.6 out of 10
    N/AZoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.

    $16.99

    per month per user

    Pricing
    Zoho AnalyticsZoom Workplace
    Editions & Modules
    Standard
    $60
    per month Starts at 5 Users
    Premium
    $145
    per month Starts at 15 Users
    Enterprise
    $575
    per month Starts at 50 Users
    Add-On Zoom Translated Captions
    $5
    per month per license
    Pro
    $16.99
    per month per user
    Business
    $21.99
    per month per user
    Add-On - Conference Room Connector
    $499
    per year
    Basic
    Free
    Enterprise
    Custom
    Add-On - Zoom Whiteboard
    starting at $2.49
    per month per user
    Add-On - Large Meetings
    starting at $600
    per year
    Add-On - Cloud Storage
    starting at $120
    per year
    Add-On Audio Conferencing
    starting at $1200
    per year
    Add-On Zoom Phone Power Pack
    Starting at $300
    per year per user
    Add-On - Quality of Service Subscription
    Contact Sales
    Offerings
    Pricing Offerings
    Zoho AnalyticsZoom Workplace
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsThere is a 20% discount for all plans if subscribed yearly. Customers can buy add-on rows and users, in addition to the plans listed above.Discount available for annual billing.
    More Pricing Information
    Features
    Zoho AnalyticsZoom Workplace
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Zoho Analytics and Zoom Workplace
    Feature
    Zoho Analytics
    8.6
    135 Ratings
    5% above category average
    Zoom Workplace
    -
    Ratings
    Pixel Perfect reports8.8106 Ratings00 Ratings
    Customizable dashboards8.5135 Ratings00 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Zoho Analytics and Zoom Workplace
    Feature
    Zoho Analytics
    8.1
    137 Ratings
    1% above category average
    Zoom Workplace
    -
    Ratings
    Drill-down analysis8.0131 Ratings00 Ratings
    Formatting capabilities7.6136 Ratings00 Ratings
    Report sharing and collaboration8.6137 Ratings00 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Zoho Analytics and Zoom Workplace
    Feature
    Zoho Analytics
    8.4
    129 Ratings
    2% above category average
    Zoom Workplace
    -
    Ratings
    Publish to Web8.2108 Ratings00 Ratings
    Publish to PDF8.6127 Ratings00 Ratings
    Report Delivery Scheduling8.4112 Ratings00 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Zoho Analytics and Zoom Workplace
    Feature
    Zoho Analytics
    8.0
    84 Ratings
    0% above category average
    Zoom Workplace
    -
    Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)8.280 Ratings00 Ratings
    Location Analytics / Geographic Visualization8.572 Ratings00 Ratings
    Predictive Analytics7.566 Ratings00 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Zoho Analytics and Zoom Workplace
    Feature
    Zoho Analytics
    8.5
    129 Ratings
    0% above category average
    Zoom Workplace
    -
    Ratings
    Multi-User Support (named login)8.6127 Ratings00 Ratings
    Role-Based Security Model8.972 Ratings00 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)8.5122 Ratings00 Ratings
    Report-Level Access Control8.030 Ratings00 Ratings
    Single Sign-On (SSO)8.574 Ratings00 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Zoho Analytics and Zoom Workplace
    Feature
    Zoho Analytics
    6.4
    97 Ratings
    19% below category average
    Zoom Workplace
    -
    Ratings
    Responsive Design for Web Access7.371 Ratings00 Ratings
    Mobile Application4.373 Ratings00 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile5.986 Ratings00 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of Zoho Analytics and Zoom Workplace
    Feature
    Zoho Analytics
    8.3
    65 Ratings
    7% above category average
    Zoom Workplace
    -
    Ratings
    REST API8.161 Ratings00 Ratings
    iFrames8.553 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Zoho Analytics and Zoom Workplace
    Feature
    Zoho Analytics
    -
    Ratings
    Zoom Workplace
    8.5
    1005 Ratings
    1% above category average
    High quality audio00 Ratings8.8997 Ratings
    High quality video00 Ratings8.9997 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Zoho Analytics and Zoom Workplace
    Feature
    Zoho Analytics
    -
    Ratings
    Zoom Workplace
    8.7
    1005 Ratings
    2% above category average
    Desktop sharing00 Ratings9.31004 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Zoho Analytics and Zoom Workplace
    Feature
    Zoho Analytics
    -
    Ratings
    Zoom Workplace
    8.7
    1011 Ratings
    1% above category average
    Calendar integration00 Ratings9.0922 Ratings
    Meeting initiation00 Ratings9.1985 Ratings
    Record meetings / events00 Ratings9.2960 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Zoho Analytics and Zoom Workplace
    Feature
    Zoho Analytics
    -
    Ratings
    Zoom Workplace
    8.5
    873 Ratings
    2% above category average
    Live chat00 Ratings9.1855 Ratings
    Online Events Security
    Comparison of Online Events Security features of Zoho Analytics and Zoom Workplace
    Feature
    Zoho Analytics
    -
    Ratings
    Zoom Workplace
    8.9
    863 Ratings
    11% above category average
    User authentication00 Ratings8.9754 Ratings
    Participant roles & permissions00 Ratings8.7828 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Zoho Analytics and Zoom Workplace
    Feature
    Zoho Analytics
    -
    Ratings
    Zoom Workplace
    8.1
    235 Ratings
    5% below category average
    Hosted PBX00 Ratings8.4111 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings7.8140 Ratings
    Directory of employee names00 Ratings8.2217 Ratings
    Call Management
    Comparison of Call Management features of Zoho Analytics and Zoom Workplace
    Feature
    Zoho Analytics
    -
    Ratings
    Zoom Workplace
    8.2
    263 Ratings
    6% below category average
    Answering rules00 Ratings8.6191 Ratings
    Call recording00 Ratings8.7239 Ratings
    Call park00 Ratings7.9146 Ratings
    Call screening00 Ratings8.0164 Ratings
    Message alerts00 Ratings8.2209 Ratings
    Business SMS/External Messaging00 Ratings8.0134 Ratings
    Voicemail Transcription00 Ratings8.0182 Ratings
    Mobile apps
    Comparison of Mobile apps features of Zoho Analytics and Zoom Workplace
    Feature
    Zoho Analytics
    -
    Ratings
    Zoom Workplace
    8.9
    296 Ratings
    1% above category average
    Mobile app for iOS00 Ratings8.8262 Ratings
    Mobile app for Android00 Ratings8.9180 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Zoho Analytics and Zoom Workplace
    Feature
    Zoho Analytics
    -
    Ratings
    Zoom Workplace
    8.7
    248 Ratings
    2% above category average
    Centralized communications management00 Ratings8.9198 Ratings
    Team messaging00 Ratings8.9213 Ratings
    Team document sharing00 Ratings8.6192 Ratings
    Call and meeting analytics00 Ratings8.4201 Ratings
    Best Alternatives
    Zoho AnalyticsZoom Workplace
    Small Businesses
    Cyfe
    Score4 out of 10
    Broadvoice | GoContact
    Score9.1 out of 10
    Medium-sized Companies
    Qlik Cloud Analytics (Qlik Sense)
    Score8.1 out of 10
    Webex Calling
    Score8.8 out of 10
    Enterprises
    Sisense
    Score6.9 out of 10
    Webex Calling
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Zoho AnalyticsZoom Workplace
    Likelihood to Recommend
    7.2
    (139 ratings)
    8.8
    (1069 ratings)
    Likelihood to Renew
    8.9
    (9 ratings)
    9.4
    (27 ratings)
    Usability
    7.8
    (83 ratings)
    9.5
    (46 ratings)
    Availability
    9.1
    (1 ratings)
    9.1
    (2 ratings)
    Performance
    9.1
    (2 ratings)
    9.0
    (3 ratings)
    Support Rating
    5.4
    (18 ratings)
    6.4
    (46 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    Implementation Rating
    5.5
    (3 ratings)
    6.4
    (11 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.0
    (13 ratings)
    Data Sharing and Collaboration
    7.7
    (51 ratings)
    -
    (0 ratings)
    Data Sources
    8.8
    (51 ratings)
    -
    (0 ratings)
    Ease of integration
    7.3
    (1 ratings)
    7.3
    (2 ratings)
    Product Scalability
    7.2
    (71 ratings)
    9.8
    (3 ratings)
    Professional Services
    -
    (0 ratings)
    9.2
    (8 ratings)
    Vendor post-sale
    7.3
    (1 ratings)
    9.1
    (2 ratings)
    Vendor pre-sale
    8.2
    (1 ratings)
    7.3
    (2 ratings)
    User Testimonials
    Zoho AnalyticsZoom Workplace
    Likelihood to Recommend
    Zoho
    Zoho Analytics is the best way to consume data created by Zoho products . It's robust and quick build formula libraries and auto generated reports. A data source can be integrated and be ready for consumption within minutes. This gives a well developed baseline for organizing to develop advance analytics. It's mobile dashboards are very intuitive and useful for leaders who are on the move.
    Read full review
    Zoom
    In most cases, and I mean almost all, Zoom is vastly superior to Teams in terms of functionality and ease of use. Case in point: I recently tried to join a Teams meeting in the web browser, and it took me multiple attempts to access it. This NEVER happens with a Zoom link.
    Incentivized
    Read full review
    Pros
    Zoho
    • Zoho Analytics’ predictive analytics capabilities can help forecast future trends, allowing for proactive planning and risk management.
    • Performance Monitoring: We can track key performance indicators (KPIs) across departments, such as sales, marketing, finance, and HR. This aids in identifying bottlenecks and areas for improvement.
    • Decision making regarding resource allocation.
    Incentivized
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    Zoom
    • Audio quality of phone calls is spot on. Calls are clear and crisp.
    • Video quality of video meetings are clear and there aren't any pixelization artifacts that some systems can have.
    • Having AI summaries have been life changing for us. We no longer have to concentrate on note taking, like we did in the past. The summaries are accurate and enable us to put our efforts in the meeting or conversation. Plus, we can save them into our practice management system as required.
    Incentivized
    Read full review
    Cons
    Zoho
    • I'm guessing it's out there somewhere but I really could have used a 'quick start guide' or guided start.
    • Once I figured it out, it makes sense how to make sure the right data is provided in order to make dashboards quite flexible--- but without examples, I found it quite a challenge
    • The initial organization of Analytics is NOT intuitive. Once in context, the organizational features make sense, but (at least initially) it would have been most useful if the organization of Analytics reports in Zoho Analytics had saved me a lot of time.
    Incentivized
    Read full review
    Zoom
    • Love notes - allow insertion of table or grid
    • Allow admin to turn off DND
    • Allow a way to group individual people chats - not channels just individual peeps into groups for ease of finding - like how you can group shared calendars into sections in Outlook
    Incentivized
    Read full review
    Likelihood to Renew
    Zoho
    I'd give this an 11 if I could! As our business moves forward we hope to use Zoho Analytics more then we do now. Creating better reports and dashboards for our management team to evaluate the health of our business and to provide more insightful reports for our customers. The possibilities are endless with this tool
    Incentivized
    Read full review
    Zoom
    We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
    Read full review
    Usability
    Zoho
    For an end user, Zoho Analytics is pretty easy to use and very easy to access the dashboard. Linking data from multiple sources is very convenient. Multiple people can work on preparing and publishing the dashboards simultaneously, which helps delegate tasks.
    Incentivized
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    Zoom
    Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time.
    Read full review
    Reliability and Availability
    Zoho
    ZOHO is a very reliable company/product. We never had any issues with downtime or inaccessibility to our data. Any type of maintenance that they had to perform was clearly communicated and never an issue. We use a lot of external hooks and we've never had any issues with getting ZOHO to communicate with any of those hooks.
    Incentivized
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    Zoom
    There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
    Read full review
    Performance
    Zoho
    ZOHO has obviously invested a lot of time effort and money in to creating a reliable infrastructure with high availability. We've never had any issues with performance and all of our data crunching small to large has always been well within reason. We have come to appreciate the performance of ZOHO and will continue to use it for all of our data needs.
    Incentivized
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    Zoom
    Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
    Read full review
    Support Rating
    Zoho
    The support team is honestly not that great. At times, it seems as if members of our own team know more about the product than the support team. They must not have a lot of training or the turnaround is quick
    Incentivized
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    Zoom
    Because I got a response right away, and was assigned one specific individual to work with me from the beginning to the resolution. I had an actual email address and direct contact with this person without having to start over and over every time I contacted Zoom - this singular individual remained attentive and was well informed on the subject matter and quite able to resolve my needs.
    Incentivized
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    Implementation Rating
    Zoho
    If your external data sources are previously organized and correlated (e.g.: in your datawarehouse or database) your implementation will be easier. Of cource some not previously predicted correlation would be necessary to be done during the implementation, but if your organization let it to be all done into Zoho Analytics, it will take more time from your team.
    Incentivized
    Read full review
    Zoom
    If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
    Read full review
    Alternatives Considered
    Zoho
    Zoho Analytics has the best UI and user friendly to create reports and dashboard along with features like Zia Assistance that guide in creating reports and dashboard and also help in the forecasting of the data based on the past records.
    Read full review
    Zoom
    Zoom Workplace is typically on the more expensive end against other options, but it's the industry leader for a reason. It has the most brand credibility by far, but that doesn't mean it's perfect. There are limitations when it comes to technical performance, customization and video/audio quality. I prefer Slack myself for communication apps, but Zoom Workplace is a good alternative.
    Incentivized
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    Contract Terms and Pricing Model
    Zoho
    No answers on this topic
    Zoom
    The billing and price model is really fair for so many functions that they offer, our remote work requires each of the features that Zoom offers, so accepting payment for a tool like this is the least we can do. I like that billing arrives on time and that they offer opportunities and payment times.
    Read full review
    Scalability
    Zoho
    As far as I know, Zoho Analytics has been able to fulfill every need we've had for it. Our reports have gotten better and more detailed with pretty much every new issue of our magazine. It just keeps getting better, and we keep feeding it more data to digest and present to us.
    Incentivized
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    Zoom
    Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
    Read full review
    Professional Services
    Zoho
    No answers on this topic
    Zoom
    Zoom is perfect for our business. We use it to video chat with prospective clients. The name recognition alone gives us credibility and it is very easy to screen share and send content out.
    Read full review
    Return on Investment
    Zoho
    • Analytics has been the foundation of my role. I manage 2000 accounts myself, so I need analytics to help me know whom to serve first.
    • Analytics provides a lot of visualization options that I need to serve my customers.
    • Analytics has excellent options for accountability with our training team to know where each account is in their customer journey.
    Incentivized
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    Zoom
    • We have not lost much productivity in our teamwork during the pandemic because of the ability to have Zoom video calls and keep everyone in touch. This is definitely a positive.
    • We are able to have more people participate in coaching sessions (described earlier) because we don't have room space limitations. This is a big positive.
    • Being able to start a meeting instantly is great when we are doing support and/or training with a client over the phone and need to be able to share a visible
    Incentivized
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    ScreenShots

    Zoho Analytics Screenshots

    Screenshot of some of the available 500+ native integrations that unify data across a business for a holistic analysisScreenshot of the visual data pipeline builder used to create data flows with data stagesScreenshot of where to turn questions into insights with Ask Zia.Screenshot of an example of the actionable insights, powered by Zia insights's key driver analysis.Screenshot of Get instant, at-a-glance insights with dynamic dashboards.Screenshot of the interface to build and deploy ML models with the no-code AutoML platform

    Zoom Workplace Screenshots

    Screenshot of an example collaboration feature. These are used to:
Transcribe, summarize, and capture action items with AI Companion from your in-person meetings.
Improve visibility and alignment by sharing emails to chats
Elevate a chat to a meeting or phone call to get to resolution faster. 
Continue meeting conversations and easily access shared information in Team Chat.Screenshot of an example of Zoom's productivity features. These features are used to:
Improve productivity across teams, locations, and time zones.
Organize project deliverables and assets in a centralized, collaborative doc.
Collaborate and map out projects visually on a whiteboard.
Jumpstart brainstorming sessions using AI and templates.
Gather valuable team input for well-informed decision-making with surveys and polls.
Stay on top of action items surfaced from across Zoom Workplace.Screenshot of some additional collaboration features. These are used to:
Optimize office experiences and in-person time.
Make sure remote participants feel connected with what is going on in the room.
Collaborate across remote and in-person teams on a virtual whiteboard.
Easily know and identify who is in the room and who is speaking in a Zoom Room with smart name tags and smart speaker tags.Screenshot of an example of Zoom's AI companion. This feature is used to streamline communications, improve productivity, increase employee engagement, and optimize flexible work.Screenshot of additional AI Companion features. The tools is also used to:
Launch internal campaigns.
Deliver visually rich updates with live streams, billboards, and videos.
Ensure critical comms are never missed with read receipts.
Send updates to deskless workers with Workvivo TV and Chat.