Adobe Experience Manager Livefyre Reviews

22 Ratings
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Score 8.5 out of 100

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November 06, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Ready made templates
  • Very valuable insights provided by the AI
  • Personalization is already taken care of
  • Analysis can be improved.
  • Learning curve
Read this authenticated review
January 28, 2014
Darin Spivey | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
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Pros and Cons

  • It's pretty flexible. There were only a few things we found that were too specific to our environment and could not be easily done.
  • The out-of-the-box GUI design was decent. It was also configurable with limited custom CSS, anticipating the need for each company to customize the look and feel to suit their own needs.
  • Basic interface is good, providing the necessary data points like total comment count. Visual effects are good too, with fade-in effects for new comments.
  • They also provide back-end APIs to gather information about the "hottest" threads. We used this to construct our own "Hot Topics" section that could link users to the related article so they could comment themselves.
  • Good support, even after implementation. They were always available by phone and even through realtime IM chats direct to their developers, skipping awkward non-technical middlemen.
  • Implementation was not easy. Although flexible, I personally wrote at least 1,400 lines of code to get this implemented over a few week's time.
  • The social login aspect is cool, but again, hard to implement. They did not write any of those modules, although they could have. This required senior-level developmental skills and a knowledge of how social media is interfaced with programmatically. Lots of questions arose from this and it was difficult to implement with virtually no help from Livefyre, other than to provide the hooks into their system for when users were validated. I had to write at least 2 separate login/redirection scripts to accomplish this flow.
  • CSS tweaking was tricky. We could override lots of common CSS classes, but to get things just the way we wanted it, I ended up writing LOTS of jQuery listeners and functions to transform the output into exactly what we wanted. This was a surprise since the software was sold to us as being 'fully customizable'.
  • Documentation was sufficient, but not great. Getting the flow of the callbacks that are fired wasn't clear at first, and sometimes did not work as expected.
  • It should be noted that, after this review was published, Livefyre contacted me stating they now have better documentation and process for implementation (for version V3, specifically) and urged me to revise this review. However, I can only write of my experience with V2, and it WAS difficult to implement over 3 weeks of dedicated time. Another developer on my team implemented version V3 and his evaluation is very similar to mine, claiming much difficulty with the CSS customization.
Read Darin Spivey's full review
November 09, 2013
Andy Newbom | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Pros and Cons

  • It provides and allows comments and comment management that is fast, seamless and shareable.
  • Having used disquss, WordPress comments and many others I like Livefyre better for its seamless integration and transparency
  • It is really nice that they have a range of services from free to enterprise with increasing functionality and benefits.
  • Obviously we all want it all free! So make it all free and woohoo!
  • A complaint about the price point leaps is that they are pretty steep, goes from free to pricey real fast.
  • The comment management tools although easy and fast are a bit limited.
Read Andy Newbom's full review
November 09, 2013
John Nguyen, CSM | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Allows users to communicate.
  • Gives users social options.
  • Adds SEO value to page.
  • Sometimes service is inconsistent.
  • Migrating Livefyre data is difficult.
Read John Nguyen, CSM's full review

What is Adobe Experience Manager Livefyre?

Livefyre was acquired in 2016 and is now part of Adobe Experience Manager. Later versions of AEM include features of Livefyre pre-installed.

Livefyre (or the Livefyre Studio app) is a content curation, social media UGC, audience engagement application that enables users to access user generated content that can be streamed in real-time to a customer’s sites, digital billboards, apps, and in-store displays. This functionality is now part of Adobe Experience Manager.

Adobe Experience Manager Livefyre Features

Has featureReal-Time Content Discovery and Publishing
Has featureSocial Content Curation
Has featureReal-time Comments
Has featureLive Blog
Has featureRatings and Reviews

Adobe Experience Manager Livefyre Screenshots

Adobe Experience Manager Livefyre Integrations

Adobe Experience Manager Livefyre Competitors

Adobe Experience Manager Livefyre Pricing

  • Does not have featureFree Trial Available?No
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required

Adobe Experience Manager Livefyre Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

Adobe Experience Manager Livefyre Support Options

 Free VersionPaid Version

Adobe Experience Manager Livefyre Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:United States, United Kingdom, France, Italy, Spain, Brazil, UAE, Australia
Supported Languages: All Languages