Adobe Experience Manager Livefyre Reviews

22 Ratings
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Score 8.5 out of 100

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Reviews (1-7 of 7)

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November 06, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Livefyre to create instant promos for our site about cocktails and bars. It helps us to easily create content and reach the audience we need, and for them to become actively involved. We expect the user's review to add value to our content. It helps us achieve our goals with satisfaction.
  • Ready made templates
  • Very valuable insights provided by the AI
  • Personalization is already taken care of
  • Analysis can be improved.
  • Learning curve
If you can make it though the learning period, then you got yourself a great content manager with effective tools.
Read this authenticated review
August 17, 2019
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We've created a "start-up" within our company. We used "Livefyre studio" to capture some interactions on the website which we set up for this start-up. Livefyre Studio app helped us to create content easily, reach the audience that we needed and actively get comments. Comments from prospective users add value to the website content and that would be really helpful to achieve our goals with clarity.
  • Easy to implement
  • User-friendly
  • Real-time conversation!
  • Ratings & Reviews
  • Reporting
  • Analytics can be improved
  • We all want it free! :)
If you are going to produce a new product and also you want to get feedback from your potential customers related to this new product, you should definitely use Livefyre Studio app. Positive or negative instant comments at this point can take you and your application forward.
From purchasing to implementation, the customer service/support was really perfect!
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January 28, 2014
Darin Spivey | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
Livefyre is used across all of the website to allow users to comment on are pages. It exists as a main component on virtually every page on the site that contains sports content. The types of pages include stories written by our editors, special event pages (e.g. Super Bowl), statistics pages, player pages, and team pages. Users can log into Livefyre using their userid or, for non-registered users, login socially via Twitter or Facebook. It allows us to easily organize our comment structure without the need to maintain a large history of user comments. Each page is assigned a unique "article ID" based on a convention that we designed to fit each page, such that we can easily link the article ID to the piece of content that contains the comment board.
  • It's pretty flexible. There were only a few things we found that were too specific to our environment and could not be easily done.
  • The out-of-the-box GUI design was decent. It was also configurable with limited custom CSS, anticipating the need for each company to customize the look and feel to suit their own needs.
  • Basic interface is good, providing the necessary data points like total comment count. Visual effects are good too, with fade-in effects for new comments.
  • They also provide back-end APIs to gather information about the "hottest" threads. We used this to construct our own "Hot Topics" section that could link users to the related article so they could comment themselves.
  • Good support, even after implementation. They were always available by phone and even through realtime IM chats direct to their developers, skipping awkward non-technical middlemen.
  • Implementation was not easy. Although flexible, I personally wrote at least 1,400 lines of code to get this implemented over a few week's time.
  • The social login aspect is cool, but again, hard to implement. They did not write any of those modules, although they could have. This required senior-level developmental skills and a knowledge of how social media is interfaced with programmatically. Lots of questions arose from this and it was difficult to implement with virtually no help from Livefyre, other than to provide the hooks into their system for when users were validated. I had to write at least 2 separate login/redirection scripts to accomplish this flow.
  • CSS tweaking was tricky. We could override lots of common CSS classes, but to get things just the way we wanted it, I ended up writing LOTS of jQuery listeners and functions to transform the output into exactly what we wanted. This was a surprise since the software was sold to us as being 'fully customizable'.
  • Documentation was sufficient, but not great. Getting the flow of the callbacks that are fired wasn't clear at first, and sometimes did not work as expected.
  • It should be noted that, after this review was published, Livefyre contacted me stating they now have better documentation and process for implementation (for version V3, specifically) and urged me to revise this review. However, I can only write of my experience with V2, and it WAS difficult to implement over 3 weeks of dedicated time. Another developer on my team implemented version V3 and his evaluation is very similar to mine, claiming much difficulty with the CSS customization.
I was strictly the implementor of Livefyre (for my company only). That task alone was at least 3 weeks worth of work. From a user standpoint, Livefyre is a good product which is why this review is strictly about how difficult it was to implement. Therefore, if a colleague was to ask me if I recommend Livefyre, it's not a straight answer. Questions like, 'how fast do you need it?', 'how centralized is your user database?', 'do you want social login?', all come into question and were details that made my job not easy (hence, my review of 5/10 for suggesting it to others). Once implemented, Livefyre is a great product (notice my overall review is higher), but based on my experience with implementation, it certainly requires a senior developer's dedicated time and patience to set up exactly as desired. For smaller companies with small/simple user bases and websites, the process may be more straightforward, but from my experience, it wasn't out-of-the-box at all.
Read Darin Spivey's full review
November 09, 2013
Andy Newbom | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • It provides and allows comments and comment management that is fast, seamless and shareable.
  • Having used disquss, WordPress comments and many others I like Livefyre better for its seamless integration and transparency
  • It is really nice that they have a range of services from free to enterprise with increasing functionality and benefits.
  • Obviously we all want it all free! So make it all free and woohoo!
  • A complaint about the price point leaps is that they are pretty steep, goes from free to pricey real fast.
  • The comment management tools although easy and fast are a bit limited.
Start with the Livefyre comments to get in integrated and rolling. Then build out the more collaborative and social tools and strategies. Start moving towards a bigger integration with small steps.
Read Andy Newbom's full review
February 03, 2014
Sam Salmassi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Livefyre on all of our organizations web sites (60+ sites). We mainly use if for commenting on articles but also look to use it for social curation and other forms of discussions.
  • Real time conversations
  • Centralized moderation
  • Customer support
  • Rapid innovation
  • Reporting and Analytics
Ideal commenting/discussion solution for websites of any size/traffic.
Read Sam Salmassi's full review
November 09, 2013
John Nguyen, CSM | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Allows users to communicate.
  • Gives users social options.
  • Adds SEO value to page.
  • Sometimes service is inconsistent.
  • Migrating Livefyre data is difficult.
Good service out of the box. Time to delivery.
Read John Nguyen, CSM's full review

What is Adobe Experience Manager Livefyre?

Livefyre was acquired in 2016 and is now part of Adobe Experience Manager. Later versions of AEM include features of Livefyre pre-installed.

Livefyre (or the Livefyre Studio app) is a content curation, social media UGC, audience engagement application that enables users to access user generated content that can be streamed in real-time to a customer’s sites, digital billboards, apps, and in-store displays. This functionality is now part of Adobe Experience Manager.

Adobe Experience Manager Livefyre Features

Has featureReal-Time Content Discovery and Publishing
Has featureSocial Content Curation
Has featureReal-time Comments
Has featureLive Blog
Has featureRatings and Reviews

Adobe Experience Manager Livefyre Screenshots

Adobe Experience Manager Livefyre Integrations

Adobe Experience Manager Livefyre Competitors

Adobe Experience Manager Livefyre Pricing

  • Does not have featureFree Trial Available?No
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required

Adobe Experience Manager Livefyre Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

Adobe Experience Manager Livefyre Support Options

 Free VersionPaid Version

Adobe Experience Manager Livefyre Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:United States, United Kingdom, France, Italy, Spain, Brazil, UAE, Australia
Supported Languages: All Languages