What users are saying about
22 Ratings
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Score 8.7 out of 100
42 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Adobe Experience Manager Livefyre

I was strictly the implementor of Livefyre (for my company only). That task alone was at least 3 weeks worth of work. From a user standpoint, Livefyre is a good product which is why this review is strictly about how difficult it was to implement. Therefore, if a colleague was to ask me if I recommend Livefyre, it's not a straight answer. Questions like, 'how fast do you need it?', 'how centralized is your user database?', 'do you want social login?', all come into question and were details that made my job not easy (hence, my review of 5/10 for suggesting it to others). Once implemented, Livefyre is a great product (notice my overall review is higher), but based on my experience with implementation, it certainly requires a senior developer's dedicated time and patience to set up exactly as desired. For smaller companies with small/simple user bases and websites, the process may be more straightforward, but from my experience, it wasn't out-of-the-box at all.
Darin Spivey | TrustRadius Reviewer

Adobe Social

Adobe Social is not well suited to any type of social publishing, reporting or listening, particularly on a large scale within a major enterprise. It can, on occasion, completely fail to do what is asked of it. Customer support is slow and representatives often don't even read the ticket properly and ask questions answered by the ticket.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Adobe Experience Manager Livefyre
Adobe Social
2.3
Boolean keyword searches
Adobe Experience Manager Livefyre
Adobe Social
2.0
Filtering out noise/spam
Adobe Experience Manager Livefyre
Adobe Social
2.0
Sentiment analysis
Adobe Experience Manager Livefyre
Adobe Social
2.0
Broad channel coverage
Adobe Experience Manager Livefyre
Adobe Social
3.0

Publishing

Adobe Experience Manager Livefyre
Adobe Social
3.0
Content planning and scheduling
Adobe Experience Manager Livefyre
Adobe Social
4.0
Audience targeting
Adobe Experience Manager Livefyre
Adobe Social
3.0
Content optimization
Adobe Experience Manager Livefyre
Adobe Social
2.0
Workflow management
Adobe Experience Manager Livefyre
Adobe Social
3.0

Engagement

Adobe Experience Manager Livefyre
Adobe Social
2.0
Automated routing and prioritization
Adobe Experience Manager Livefyre
Adobe Social
2.0
Customer interaction histories
Adobe Experience Manager Livefyre
Adobe Social
2.0
Bulk actions
Adobe Experience Manager Livefyre
Adobe Social
2.0

Marketing

Adobe Experience Manager Livefyre
Adobe Social
2.0
Lead generation
Adobe Experience Manager Livefyre
Adobe Social
2.0
Content marketing
Adobe Experience Manager Livefyre
Adobe Social
2.0
Paid media management
Adobe Experience Manager Livefyre
Adobe Social
2.0
Campaigns and promotions
Adobe Experience Manager Livefyre
Adobe Social
2.0

Channel coverage/integration

Adobe Experience Manager Livefyre
Adobe Social
2.9
Twitter
Adobe Experience Manager Livefyre
Adobe Social
4.0
Facebook
Adobe Experience Manager Livefyre
Adobe Social
3.0
LinkedIn
Adobe Experience Manager Livefyre
Adobe Social
3.0
Google+
Adobe Experience Manager Livefyre
Adobe Social
3.0
Instagram
Adobe Experience Manager Livefyre
Adobe Social
3.0
Pinterest
Adobe Experience Manager Livefyre
Adobe Social
3.0
YouTube
Adobe Experience Manager Livefyre
Adobe Social
1.0

Reporting/analytics

Adobe Experience Manager Livefyre
Adobe Social
2.0
Campaign success analytics
Adobe Experience Manager Livefyre
Adobe Social
2.0
Real-time tracking
Adobe Experience Manager Livefyre
Adobe Social
2.0
Competitor analysis
Adobe Experience Manager Livefyre
Adobe Social
2.0

Account management

Adobe Experience Manager Livefyre
Adobe Social
2.5
Role-based user permissions & privileges
Adobe Experience Manager Livefyre
Adobe Social
3.0
Mobile access
Adobe Experience Manager Livefyre
Adobe Social
2.0

Pros

Adobe Experience Manager Livefyre

  • It provides and allows comments and comment management that is fast, seamless and shareable.
  • Having used disquss, WordPress comments and many others I like Livefyre better for its seamless integration and transparency
  • It is really nice that they have a range of services from free to enterprise with increasing functionality and benefits.
Andy Newbom | TrustRadius Reviewer

Adobe Social

  • Integration with Site Catalyst could be of benefit as long as a subject matter expert in both platforms provides guidance
  • Some of the terms reporting can be useful at times to determine overall reach of a campaign across platforms
  • Recent update to newest version did bring some noticable improvements.
Anonymous | TrustRadius Reviewer

Cons

Adobe Experience Manager Livefyre

  • Implementation was not easy. Although flexible, I personally wrote at least 1,400 lines of code to get this implemented over a few week's time.
  • The social login aspect is cool, but again, hard to implement. They did not write any of those modules, although they could have. This required senior-level developmental skills and a knowledge of how social media is interfaced with programmatically. Lots of questions arose from this and it was difficult to implement with virtually no help from Livefyre, other than to provide the hooks into their system for when users were validated. I had to write at least 2 separate login/redirection scripts to accomplish this flow.
  • CSS tweaking was tricky. We could override lots of common CSS classes, but to get things just the way we wanted it, I ended up writing LOTS of jQuery listeners and functions to transform the output into exactly what we wanted. This was a surprise since the software was sold to us as being 'fully customizable'.
  • Documentation was sufficient, but not great. Getting the flow of the callbacks that are fired wasn't clear at first, and sometimes did not work as expected.
  • It should be noted that, after this review was published, Livefyre contacted me stating they now have better documentation and process for implementation (for version V3, specifically) and urged me to revise this review. However, I can only write of my experience with V2, and it WAS difficult to implement over 3 weeks of dedicated time. Another developer on my team implemented version V3 and his evaluation is very similar to mine, claiming much difficulty with the CSS customization.
Darin Spivey | TrustRadius Reviewer

Adobe Social

  • It would be great if Adobe scheduled video uploads for Twitter.
  • A time change in a social post automatically puts the post back to Level 1 of approvals. It can be a big hassle to have to start the process over for such a small change.
  • Adobe uses a different algorithm to measure engagement our company does. It would be great to upload your own algorithm into Adobe.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Adobe Experience Manager Livefyre

Adobe Experience Manager Livefyre 8.8
Based on 5 answers
We feel we have a real partnership with Livefyre and we both make each other better. Their customer service has been phenomenal even during a time of rapid growth.
Sam Salmassi | TrustRadius Reviewer

Adobe Social

Adobe Social 5.4
Based on 11 answers
I wasn't in charge of making the actual management decision, but I would absolutely renew Adobe Social. As I mentioned, it provides strong and in-depth analytics and listening tools. The reports that it generates are very thorough and easy to read. I loved the platform and would recommend it to anyone
Robert Randle | TrustRadius Reviewer

Usability

Adobe Experience Manager Livefyre

Adobe Experience Manager Livefyre 7.3
Based on 1 answer
It's really easy to implement that app but should improve some analytics.
Anonymous | TrustRadius Reviewer

Adobe Social

Adobe Social 2.1
Based on 2 answers
The new UX is gorgeous and overall usability of the tool has improved greatly, but there has also been an increase in slow loads and overall login issues.
Anonymous | TrustRadius Reviewer

Support Rating

Adobe Experience Manager Livefyre

Adobe Experience Manager Livefyre 8.2
Based on 1 answer
From purchasing to implementation, the customer service/support was really perfect!
Anonymous | TrustRadius Reviewer

Adobe Social

Adobe Social 8.0
Based on 1 answer
The Adobe support team is really helpful. We have recently gone through a number of account reps since our favorite rep was promoted off of our account, so we are hoping for better service in our newest rep.
Anonymous | TrustRadius Reviewer

Online Training

Adobe Experience Manager Livefyre

No score
No answers yet
No answers on this topic

Adobe Social

Adobe Social 6.0
Based on 1 answer
Training was long and a little confusing. While a number of features carried over, they were still covered in this elongated training. It would have been nice to have training tailored to experience level with the product.
Anonymous | TrustRadius Reviewer

Implementation Rating

Adobe Experience Manager Livefyre

No score
No answers yet
No answers on this topic

Adobe Social

Adobe Social 5.0
Based on 1 answer
The implementation was done during our POC. We had a very mixed experience here, and have had some issues arise since based on the way the tool was implemented. An Adobe employee went ahead and made a change to our account that was unauthorized (helpful for our implementation) which caused issues in on boarding another team who needed the same change, but could not get it done without costly Adobe certification
Anonymous | TrustRadius Reviewer

Alternatives Considered

Adobe Experience Manager Livefyre

We felt Livefyre was more innovative and better at SEO. It felt like we were working with a partner for the long haul who was interested in our business and how to improve it.
Sam Salmassi | TrustRadius Reviewer

Adobe Social

Hootsuite Enterprise is superior in many ways, but the biggest factor is probably that it is constantly evolving and adding new features, working directly with social media companies ahead of new releases. Adobe seems to have stopped developing their product.
Chris Cartwright | TrustRadius Reviewer

Return on Investment

Adobe Experience Manager Livefyre

  • The heavy work is already done given that we take the time to implement.
  • Very useful insights and AI powered delivery.
Anonymous | TrustRadius Reviewer

Adobe Social

  • A bespoke report we created (and had to pay additional money to work with Adobe to create) paid dividends. It signaled to us that one of the characters in our show was receiving out-sized chatter - and we pivoted our marketing plans as a result.
  • It was awful for tracking realtime trends, stats and chatter.
Anonymous | TrustRadius Reviewer

Screenshots

Adobe Experience Manager Livefyre

Adobe Social

Pricing Details

Adobe Experience Manager Livefyre

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Adobe Social

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Adobe Experience Manager Livefyre
8.0
Adobe Social
2.0

Likelihood to Renew

Adobe Experience Manager Livefyre
8.8
Adobe Social
5.4

Usability

Adobe Experience Manager Livefyre
7.3
Adobe Social
2.1

Reliability and Availability

Adobe Experience Manager Livefyre
Adobe Social
7.0

Performance

Adobe Experience Manager Livefyre
Adobe Social
5.0

Support Rating

Adobe Experience Manager Livefyre
8.2
Adobe Social
8.0

Online Training

Adobe Experience Manager Livefyre
Adobe Social
6.0

Implementation Rating

Adobe Experience Manager Livefyre
Adobe Social
5.0

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