Overview
What is AnswerDash?
AnswerDash is an AI-powered self-service support platform designed to provide instant contextual answers to customers' questions without them having to leave the webpage or start a live chat. It is targeted at businesses of all sizes, from small startups to large enterprises. According to the vendor,...
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
AnswerDash Auto Demo
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is AnswerDash?
AnswerDash is an AI-powered self-service support platform designed to provide instant contextual answers to customers' questions without them having to leave the webpage or start a live chat. It is targeted at businesses of all sizes, from small startups to large enterprises. According to the vendor, AnswerDash is used by customer support leaders, UX leaders, e-commerce leaders, and content managers across various industries.
Key Features
Predict Your Customers' Questions Based on Page Content: According to the vendor, AnswerDash AI predicts user queries based on webpage content or user profile, providing instant answers without submitting a ticket or starting a live chat.
Complete AI Platform With 6 Powerful Components: The vendor states that AnswerDash offers an intelligent self-service feature that predicts user queries, resolves or routes issues, improves content, provides mobile app support, offers analytics and A/B testing, and tracks cost and time savings through its ROI Dashboard.
See Your Cost and Time Savings in Realtime: According to the vendor, AnswerDash's ROI Dashboard provides up-to-the-minute feedback on ticket deflections, live chat defections, cost savings, customer time savings, and agent time savings, allowing you to monitor and measure success.
Scale Your Support Team: The vendor claims that AnswerDash automates and handles simple and repetitive support tickets, allowing your team to focus on higher-value activities.
Reduce Tickets & Cost: According to the vendor, AnswerDash maximizes agent productivity by resolving issues with self-service before they become tickets, resulting in a 30% - 50% reduction in support costs.
Eliminate Wait Times: The vendor states that AnswerDash's instant 24/7 self-service reduces customer wait times, leading to higher customer satisfaction and lower abandonment rates.
Transform Customer UX: According to the vendor, AnswerDash's AI algorithms predict users' needs and provide contextual Q&A, reducing friction and increasing self-service engagement.
Increase Sales Conversions: According to the vendor, AnswerDash allows customers to find answers without leaving the page or typing to search, resulting in a 5% - 15% increase in sales conversions.
Remove Friction: The vendor claims that AnswerDash increases engagement with help content by removing the need for customers to work to find it, reducing cart abandonment rates.
Make Your Content Smarter: According to the vendor, AnswerDash's AI algorithms predict and deliver relevant content based on webpage context or user profile, ensuring a personalized and efficient customer experience.
AnswerDash Features
- Supported: Predictive Q&A Service
- Supported: Customer Engagement
- Supported: Customer Success
AnswerDash Screenshots
AnswerDash Integrations
- Zendesk Suite
- Zendesk Chat
- SnapEngage
- LiveChat
- Olark
- Freshdesk
- Salesforce Desk
AnswerDash Competitors
- Zendesk Suite
- Inbenta
- Nanorep
AnswerDash Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Languages | English (American and British), French, German, Italian, Spanish, Portuguese |