charles

Users of Charles have found that the product solves a variety of key business problems in their customer support and order management processes. By providing the ability to handle promotional newsletters and orders via WhatsApp, users can redirect customers to the chat from any product page, allowing for quick answers and solutions. This has greatly improved communication with customers, offering a more personal interaction compared to email. Users find it easy to interact with customers, send pictures or videos of products, and promptly answer their questions. This efficient and close communication helps in solving customer inquiries and assisting with orders efficiently. Additionally, by enabling customers to ask questions, seek support, and make purchases through chat apps and social media platforms where they spend most of their time, Charles provides a superior customer experience and acts as a personal concierge shopping tool. The quick response rate and the ability to connect with Shopify stores for order handling further amplify these benefits. Users have also experienced improved clarity and efficiency in replacing confusing emails with customers. Overall, the use of Charles has allowed users to feel closer to their customers, building trust and leading to confident purchasing decisions.