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CommPeak Dialer

CommPeak Dialer

Overview

What is CommPeak Dialer?

A cloud predictive dialer. Eliminates personalized agent decisions, manual dialing, and unproductive idle periods, helping to maintain agent focus, reduce operational expenses, and enhance sales outcomes.

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Pricing

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CommPeak Dialer

CommPeak Dialer

N/A
Unavailable

What is CommPeak Dialer?

A cloud predictive dialer. Eliminates personalized agent decisions, manual dialing, and unproductive idle periods, helping to maintain agent focus, reduce operational expenses, and enhance sales outcomes.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.commpeak.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is CommPeak Dialer?

A Cloud Predictive Dialer

Streamlining Agent Activities for Optimal Efficiency
Eliminates personalized agent decisions, manual dialing, and unproductive idle periods, helping to maintain agent focus, reduce operational expenses, and enhance sales outcomes.

Workflow Efficiency
Maximizes agent talk time holistically. CommPeak's automated dialer software connects agents to live calls, minimizing idle intervals and enabling agents to engage with more customers and prospects.
* Streamlines manual processes and tasks through automation
* Dialing ratios can be tailored to to suit business requirements
* Evades voicemails and extended ring durations

Sales Performance
The auto dialing software integrates with any CRM or internal management system. Agents receive up-to-date leads and information to boost sales potential.
* Instantaneous two-way synchronization
* Helps to maintain an organized and current CRM system
* Supports personalized and tailored customer interactions

Control Over Agent Workspace
Call center activities can be monitored directly from the hosted predictive dialer manager dashboard to stay informed about agent efficiency and accomplishments.
* Sends scheduled and comprehensive reports
* Real-time optimization of productivity
* Includes functions like Whisper and Barge to assist agents and enhance performance.

CommPeak Dialer Features
Dialing Automation - Includes an array of routing strategies through the cloud-based predictive dialer.
Real-Time Insights - Call center operations can be evaluated as they happen with the automated dialing software.
Advanced Customization - The system can be adapted to unique business requirements.
Tailored Lead-Agent Pairing - The automated dialer software can be customized to route both online and cold leads.
User-Friendliness - Designed to minimize employee training expenses with the platform.
Agent Oversight - Queues and key performance indicators can be monitored through the predictive dialer software dashboard.
Administrative Authority - Permissions and access regulations can be established in accordance with specific demands.
Scheduled Analytical Reports - In-depth reports on campaigns can be generated and purchasing pipelines can be tracked on a regular basis.
CRM Integration - Supports automatic data synchronization between the cloud predictive dialer and CRM system.

CommPeak Dialer Features

Dialer Logistics Features

  • Supported: Single line dialing
  • Supported: Double line dialing
  • Supported: Triple line dialing
  • Supported: Call into server with VoIP "soft phone"
  • Supported: Predictive dialer
  • Supported: Power dialer

Preview Dialer Features

  • Supported: Contact preview
  • Supported: Dialer-CRM integration
  • Supported: SI database integration
  • Supported: Call notes & tags
  • Supported: Automatic call logging

Core Dialer Features

  • Supported: Outbound dialing
  • Supported: Inbound routing
  • Supported: Custom caller ID
  • Supported: Click-to-call
  • Supported: Dialer contact import

Call Follow-up and Quality Assurance Features

  • Supported: Follow-up calls
  • Supported: Dialer reporting & analytics
  • Supported: Dialer call recording
  • Supported: Dialer call monitoring
  • Supported: Dialer compliance

CommPeak Dialer Screenshots

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CommPeak Dialer Integrations

CommPeak Dialer Competitors

CommPeak Dialer Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews

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