CommPeak
CommPeak helps contact centers optimize inbound and outbound communication with cloud-based solutions that boost agent productivity and expand reach.
From predictive dialing to omnichannel conversations, our solutions offer intelligent routing, performance visibility, and adaptable workflows, providing more control over how connections with leads and customers are made.
With integrations for 100+ CRMs and internal management systems, plus 24/7 live support, CommPeak provides scalable solutions to control costs and optimize communication.
Our global services include premium A–Z VoIP termination, messaging, Cloud PBX, DID numbers, and HLR LookUp, supported by AI insights and a robust tier-1 provider network for high-quality calls.
VoIP Service
Provider of premium A-Z Voice Termination, CommPeak offers secure, high-quality voice calling with flexible routing, proactive monitoring, and built-in cost management.
Our tier 1 providers ensure shorter and more direct connections for top connectivity. With the ability to adjust capacity on demand, our SIP Trunking services are perfect for scaling high-performance operations.
CommPeak Dialer
Our AI-powered predictive dialer helps you reach more leads with intelligent call routing, connecting leads to the right agents at scale. Boost lead optimization with customized workflows, adaptable dialing strategies, full visibility and control, and use omnichannel reach to go beyond voice only engagement.
Cloud PBX
A cloud-based phone system that supports business calling at scale including global and distributed teams. CloudPBX connects with your CRM and business tools, and adapts to any team structure - ideal for hybrid and remote setups.
This virtual phone system gives you real-time control over your call quality, routing, and performance, delivering the reliability organizations depend on.
DID Numbers
Expand your worldwide presence with local, cost-effective phone numbers with CommPeak’s DID numbers. Communicate globally while appearing local, and access in-country rates for cost-effective communication in every market.
Includes access to geographic, mobile, toll-free, national, and premium numbers with PSTN replacement in 50+ countries.
SMS Messaging API/ SMS Platform, TextPeak
TextPeak’s omnichannel messaging platform is perfect for handling messaging at scale. Use the platform for global delivery, managing SMS and conversation campaigns, and keeping communication organized with a shared team inbox.
Supporting two-way messaging, transactional messages, OTPs, and promotional campaigns, alongside WhatsApp Business and Telegram Bot support. Suitable for business teams and developers alike, we offer API integration or the option to connect TextPeak to your CRM to build the flow that fits your business needs.
Speech to Text
Use AI call analysis capabilities to turn call recordings into actionable insights. Save time with searchable transcripts and AI-generated summaries. Understand how conversations went with sentiment rating, which indicate tone, and use call rankings to easily identify which calls need attention. Use real conversations to coach agents and enhance your training programs.
This feature recognizes more than 120 languages, with English translation.
HLR LookUp
Our number validation service helps you reach active leads faster. Stop wasting time and budget on unreachable numbers. Instead you can start calling active numbers.
LookUp also helps you optimize outreach and improve engagement with more personalized data, turning outreach into measurable campaign gains.
Softphone
CommPeak’s Softphone makes business calling simple. This free software streamlines the way you work by adding phone functionality directly to your computer, accessible from wherever you are. Connect SIP accounts, support remote teams, and expand with advanced features that improve call management and collaboration.
