CommPeak
CommPeak, a leading contact center solutions provider, makes cloud-based communication easier and more affordable, empowering people with superior-quality products. Our solutions, including A-Z VoIP termination, predictive Dialer, Cloud PBX, and more, enable companies to create customized solutions based on unique business models. The CommPeak team continuously strives to bring the most innovative, user-friendly tools to the market.
Products and Product Descriptions:
VoIP Service
CommPeak offers premium, tailored A-Z SIP termination services worldwide. We are committed to providing superior quality, with direct, shorter connections to Tier 1 providers, as well as management and analytic services, strong partnerships, and telecommunications expertise.
CommPeak Dialer
Improve business efficiency by maximizing your contact center’s productivity and performance. Control the lead call process by automatically connecting important leads with the right agent at the right time based on highly customizable options! No more personalized-agent decision-making, manual dialing, or wasted idle time.
Cloud PBX
Modernize communication with our intelligent hosted Cloud IP-PBX, a highly customizable and feature-rich solution. CommPeak’s unique PBX Statistics tool empowers you to magnify your business results by managing, monitoring, and enhancing your call center’s productivity in real-time. With our flexible Cloud PBX, no extra equipment or installation costs are required.
DID Numbers
CommPeak provides reliable local virtual numbers for inbound and outbound calls, eliminating the need for regional physical offices, building customer trust, and improving answer call rates. Our extensive SIP origination footprint accommodates local, mobile, and toll-free DID numbers. With just a few clicks, you can establish a reputable local presence and boost your sales.
SMS Messaging API
Engage with your customers better by using the most common and convenient means of digital communication. Guaranteeing the highest quality routes and deliverability rates, CommPeak’s SMS Service connects you with customers instantaneously via transactional, one-time-password, and promotional campaigns.
SMS Platform, TextPeak
Control and manage your SMS communications with superior SMS routes, intelligent analytics, and insights with competitive pricing. Communicate more strategically with customers by magnifying business results. The fully visible dashboard allows you to discover the most effective SMS campaign techniques that increase your sales and maximize engagement rates.
Speech-to-Text
Enhance agent compliance and gain detailed insights while saving time by automatically transcribing your call center’s phone recordings. CommPeak’s Speech-to-Text swiftly and accurately converts your agents’ conversations into easily accessible scripts by utilizing Google Cloud’s advanced API technology that recognizes more than 120 languages.
LookUp
Optimize your sales process by eliminating phone numbers that are fraudulent, disconnected, or formatted incorrectly, even before you call. LookUp, using the Home Location Register (HLR), reveals which numbers are no longer active, dramatically reducing your calling costs. Stay informed and keep your CRM system accurate, detailed, and up-to-date in real-time.
Softphone
With the FREE CommPeak Softphone, you can streamline the way you work by adding phone functionality directly to your computer, accessible from wherever you are. Simplify your communications with advanced features, enabling you to conduct business without hassle. No extra hardware is required.
