DocuSign Reviews

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
372 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Do you work for this company? Manage this listing

TrustRadius Top Rated for 2019

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Reviews (101-108 of 108)

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use DocuSign for the execution of leasing documents. Its used my the majority of our department and helps to expedite the signature process.
  • DocuSign is very user friendly and makes is simple for the least sophisticated user to navigate.
  • DocuSign allows for instant turnaround of signed documents.
  • DocuSign integrates well with our drafting software.
  • DocuSign requests for signature are often caught in spam filters and delay the process.
  • Any message entered into DocuSign envelopes are often printed at the bottom of the requests. They oftentimes get missed by the recipient.
  • Would love to see more drag and drop options when tagging a document.
We were at the end of a business quarter and were counting on a particular document to come in signed. We used DocuSign to accomplish this and received the document back just in time...11:59pm! If you need to turn around documents quickly, DocuSign is great. If you're dealing with a huge corporation or in our case, a national operator, DocuSign isn't always useful. Because it's not mainstream, many companies don't have internal processes in place to use such a method of signature.
Read this authenticated review
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
DocuSign was used to send electronic signatures for all of our contracts sent out from our contracts department. We were having issues with slow responses from customers when signing contracts and their biggest complaint was that they had to print it, sign it and scan it to get it back to us. Our goal was to automate this process for them so contracts were signed in a more timely manner and so we could automate reminders to our own executives when they were pending their signatures.
  • Allows for easy customization of who to send signatures and approvals to.
  • Great templates to streamline the contracts process and so we didn't have to rely on people to set up who to route the signatures to.
  • It was an easy and straight forward signature process for the end users.
  • Customizing some of the views, we didn't want to dig into the XML to change the layout of some of the notifications.
  • Getting even more flexible with customizations on when to send for signature and to whom along with approvals and approval groups and reminders.
I think it is a great software for the enterprise world. It may be overkill for smaller companies looking for just a straight forward send this document and get it back signed process.
Read this authenticated review
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We used DocuSign as an integral part of our accounting department's journal entry and account reconciliation processes. We implemented DocuSign as part of an effort to allow our team to work remotely, comply with SOX documentation requirements, and reduce our reliance on paper within our accounting department. Entries and Reconciliations were submitted to the reviewer via DocuSign and the review was completed within the DocuSign envelope.
  • Files are retained within each user's account for excellent data retention.
  • Files are date and time stamped to show when the review was completed.
  • Workflows and routing systems are easily created - no more shuffling papers across desks.
  • Only limited review notes can be added to a DocuSign Envelope.
  • Workflows/review orders cannot be saved as a default.
  • Reviewing complex files is easier on paper than on a computer within DocuSign
DocuSign is a great tool to allow a remote workforce to sign off on contracts and documents. In situations where feedback is required, there are limited avenues to return a file for changes. Signers have limited options to mark up documents within DocuSign - we were limited to initials and signatures. This makes providing evidence of review a little challenging.
Read this authenticated review
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
In my previous role at a different company, we used DocuSign for all electronic signatures both internally across employees and externally out to customers and partners. It helped save a tremendous amount of time by electronically processing signatures.
  • Electronic Signature
  • Forms
  • Templates
  • Better help and support center
  • Browser support (was not very compatible with Internet Explorer)
I strongly believe every company can benefit in some way from using DocuSign!
Read this authenticated review
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Docusign is used for various workflows by several departments. We mainly use DocuSign to receive and send electronic RESPA documents to our mortgage borrowers to make the process easier. We also use DocuSign in-house and send expense reports, authorization forms and employee applications. Using DocuSign makes it easier to track and see outstanding documentation that needs to be addressed.
  • Docusign's legal team keeps up with the trends in the finance industry so we are in compliance.
  • Enterprise support offers quick customer service for any troubleshooting issues.
  • The website offers easily laid out how to guides at hand.
  • The only issue I had in past with docusign was matching templates but they resolved this issue for us recently.
When you have two signers and one might be out of the country on business- that's a perfect use of DocuSign so there is no delay. It is also well suited when you have a rush deal or closing and need the documents signed ASAP!
Read this authenticated review
Anonymous | TrustRadius Reviewer
February 12, 2016

DocuSign saves you time!

Score 9 out of 10
Vetted Review
Verified User
Review Source
We are moving our company to a paperless system and use DocuSign for all offer letters and internal forms that need to be signed company wide.
  • Saves Paper
  • Lets us know where the document is sitting, if there is a hangup
  • Can easily resend the document
  • Easy to put together
  • Each time you sign, you have to "adopt" a signature
Great to collect multiple signatures, especially when someone is in another office
Read this authenticated review
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • I feel that DocuSign truly is "the fastest way to get a signature". You can send documents out for signature from your desktop computer, laptop, tablet or mobile phone within seconds.
  • DocuSign is a great tracking tool for companies. It is particularly helpful to my company because it alleviates the need to print and scan documents onto a drive somewhere. It tracks every move that's made from initiation of the document, to each signature placed onto the paperwork and all the way up to completion or rejection by the recipient(s).
  • I have had a few questions regarding general use of the product since we purchased the program about a year ago. Reaching out to DocuSign's customer service team has proved to be a positive and effective experience. I found it very helpful that they will actually utilize a GoTo Meeting to assist you with any issue, even if it's something very simple that you are having trouble with.
  • Overall, I feel that DocuSign is a great product. I do, however, feel that it could be a little more user-friendly. Once you get the hang of it, it's not too difficult from the sender's perspective (my company). However, for some recipients that are not as familiar with internet technology, it can sometimes be a challenge to explain the step-by-step.
  • I would like to be able to somehow pull information from each individual document that is sent out to generate a report. My team has brought up the desire to have this capability and I feel that this is something that DocuSign could look into.
Although I have had a positive experience thus far with DocuSign and would definitely recommend it to a colleague, I would still encourage that they research competing companies in the electronic signature industry. Having been a user of the product for about a year now, I would caution them to ensure that all of their needs are met before purchasing the product. It is important to think not only of your company's needs, but also to think of your client/vendor needs as they will be involved also.
Read this authenticated review
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Digital signatures have many applications, but for our company, we used it as a contract management system.
  • The 1st time that you upload a new document that you want to turn into a digital form, it takes quite a bit of work to tell DocuSign where the data fields are and what type of data needs to be entered in these fields (e.g. phone number, email address, etc...). However, once it's done, if you make edits to the form offline (e.g. you change some legal wording) and you upload the document to DocuSign again, DocuSign does a very good job at remapping the fields based on the mapping that you had done with the previous version.
  • DocuSign gives you quite a bit of flexibility on workflows (e.g. this person needs to sign first, then this person second, etc...)
  • I wish it had had a more flexible document management capability to store contracts and other signed documents. I ended up downloading all the signed documents and moving them to a more flexible document management system.
Read this authenticated review

About DocuSign

DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.
Categories:  Electronic Signature

DocuSign Integrations

DocuSign Competitors

Inkdit, Citrix RightSignature, RMail, Signix MyDoX, OneSpan Sign (formerly eSign Live), Adobe Sign (formerly EchoSign)

DocuSign Technical Details

Operating Systems: Unspecified
Mobile Application:No