DocuSign unethical business practices.
I was an original user of docusign for my real estate business. I have used the program for years and this year my bill said $120.00 and …
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What is DocuSign?
DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.
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Pricing
Personal
$15
Cloud
per month
Real Starter
$15
Cloud
per month
DocuSign for Realtors
$35
Cloud
per month
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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How to use DocuSign: Step-by-Step Tutorial Demo
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DocuSign Demo
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PowerShell Quickstart & Embedded Signing Demo | Developer Education
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DocuSign for Salesforce Brief Overview and Demo
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Part 3: Go-Live Demo | Go-Live
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Integrating DocuSign Monitor and Splunk | Developer Education
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is DocuSign?
DocuSign states its mission is to accelerate business and simplify life for companies and people around the world.
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature to sign electronically on practically any device, from almost anywhere, at any time.
Legacy, paper-based agreement processes are manual, slow, expensive, and error-prone. So DocuSign aims to eliminate the paper, automate the process, and connect it to all the other systems that businesses are already using.
The vendor states their platform has 350+ prebuilt integrations with popular business apps. In addition, its API enables embedding and connecting DocuSign with customers’ websites, mobile apps, and custom workflows. They boast more than 500,000 customers and hundreds of millions of users in over 180 countries, using DocuSign to accelerate the process of doing business and to simplify people's lives.
DocuSign Screenshots
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DocuSign eSignature: How it Works
Whether you are an independent contractor, sole proprietor, small business, medium-sized business, or large enterprise - digital contract management platforms are designed to keep you on schedule with agreements as well as organized should you ever need to refer back to a cont...
Show More DocuSign Integrations
- Agiloft Flexible Service Desk Suite
- ConvergeHub
- BiznusSoft HR
- FieldService360
- SAP CPQ
- GlobalCapture from Square 9
- SmartIQ
- Workday Human Capital Management
- Salesforce
- Microsoft
- Oracle
- SAP
- Seal
- Apple
DocuSign Competitors
- PandaDoc
- Dropbox Sign
- Formstack Forms
- eversign
- Conga Sign
- Adobe Sign (formerly EchoSign)
- OneSpan Sign (formerly eSign Live)
DocuSign Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | Singapore, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Netherlands, United Arab Emirates, Unites States, United Kindom, Turkey, Ukraine, Uruguay, Vietnam, Romania, Russia, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Mexico, New Zealand, Norway, Nigeria, Peru, Philippines, Poland, Portugal, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Cameroon, Canada, Chile, China, Columbia, Czech Republic, Ireland, Japan, Kazakhstan, Italy, Indonesia, Israel, Denmark, Ecuador, Egypt, Estonia, Finland, France, Greece, Germany, Guatemala, Hungry, Hong Kong, Iceland, India, Indonesia |
Frequently Asked Questions
DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.
Reviewers rate Availability and Support Rating and Implementation Rating highest, with a score of 10.
The most common users of DocuSign are from Mid-sized Companies (51-1,000 employees).
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Community Insights
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- Business Problems Solved
- Pros
- Cons
- Recommendations
DocuSign has become a versatile tool for businesses across various industries, providing efficient solutions to a wide range of document-related challenges. Users have praised its ability to streamline processes, save time and money, and enhance collaboration.
One of the primary use cases for DocuSign is in the HR realm. It has proven invaluable for HR groups by eliminating missing and tardy information, resulting in significant cost savings. Users have successfully moved from simple change forms to taking the entire new hire process paperless, improving efficiency and reducing administrative overhead. Additionally, DocuSign has improved diligence in tracking and storing HR documentation, ensuring compliance with internal protocols.
Another area where DocuSign shines is in contract management. Users have found it incredibly helpful for executing legal documents, templating debt documents, and completing administrative paperwork. Whether it's contract negotiation, tracking changes, or fully executing and distributing master agreements, DocuSign keeps everything organized and easily accessible. Real estate professionals, title companies, and administrators have also used DocuSign to share and sign purchase agreements and other documents, saving time and eliminating the need for physical signatures.
Additionally, DocuSign has proven invaluable in the sales and marketing arena. Sales representatives have relied on DocuSign to complete business transactions remotely, saving time and increasing revenue. It has been widely adopted by vendors for vendor contracts and forms signed during sales calls. Moreover, it simplifies the signing process for agreements, contracts, and other documents requiring signatures in sales and marketing efforts.
Furthermore, DocuSign has brought positive changes to industries such as finance and mortgage lending. It has significantly improved the online mortgage process, allowing critical documentation to be signed quickly while benefiting compliance departments. In finance, it has facilitated order management and enabled prospects to quickly agree to terms while making purchasing decisions.
Across all these use cases, users appreciate DocuSign's user-friendly interface that is easy to train users and signers on, making the transition to digital signing seamless. Its secure and efficient paperwork capabilities have made it a go-to solution for organizations seeking a contactless and efficient signing process. By addressing various pain points and providing a user-friendly experience, DocuSign has established itself as a trusted document authorization signature software used by businesses worldwide.
Intuitive User Interface: Many users have praised the highly intuitive and easy-to-navigate user interface of DocuSign. They appreciate the user-friendly design, which makes it effortless to perform tasks quickly and efficiently. The simplicity and accessibility of the interface are particularly helpful for individuals who are new to signing documents using the platform.
Efficient Multi-Recipient Signatures: Users highly appreciate the ability to send documents to multiple recipients at multiple locations for multiple signatures in DocuSign. This feature streamlines the process of obtaining signatures from various parties, saving time and effort. Users find it convenient to send documents to multiple recipients with a single action, reducing the need for individual calls and emails.
Real-Time Notifications: Users value the quick turnaround time of receiving notifications and signed documents back immediately after a recipient signs in DocuSign. This promptness ensures that documents are processed and finalized in a timely manner. The real-time capabilities of DocuSign, such as sending and returning contracts within minutes, are highly valued by users.
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Layout and formatting issues: Some users have expressed frustration with certain forms, such as the W9, due to layout and formatting issues that make them difficult to display properly in DocuSign.
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Deliverability of signature requests: Multiple reviewers have mentioned that signature requests from DocuSign often end up in spam filters, causing delays in the signing process. Users have expressed the need for improvements in the deliverability of these requests.
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Lack of user-friendliness: Several users have found DocuSign less user-friendly, especially for recipients who are not familiar with internet technology. They have highlighted difficulties in navigating and using the software, particularly during the initial stages.
Users have made several recommendations based on their experiences with DocuSign. The most common recommendations are:
Considering competitors instead of DocuSign, such as PandaDoc, for a better overall platform.
Doing research and considering the intended use and price point before choosing DocuSign.
Reviewing the cost per envelope as it can add up quickly and being mindful of hidden charges and packet fees.
Having the agreement reviewed by a legal practitioner to avoid any surprises in pricing.
Checking out real review sites and talking to support before making a decision.
Trying out the free trial of DocuSign to see if it meets the needs.
Familiarizing oneself with the rules, conditions, and advanced features of DocuSign.
Testing templates before rolling them out to ensure everything is working properly.
Considering other options if sending the same type of document or dealing with multiple documents.
Ensuring compatibility with tech stack before implementation.
Using a virtual card for easier billing support.
Double-checking email addresses of senders and signers to avoid any issues.
Creating a trial account to evaluate DocuSign.
Attribute Ratings
Reviews
(101-125 of 153)Companies can't remove reviews or game the system. Here's why
September 10, 2018
Instantly Automate your Application process
We use DocuSign for all customer documentation that requires a signature. It's ease of use has enabled us to achieve 3 MAJOR Benefits:
- Improves our compliance. Nearly all our files are ready for audit.
- Reduces the amount of resources spent on collecting and/or correcting signature related issues.
- Provides a better customer experience.
- Industry-wide adoption. This application, in particular, is approved/endorsed by the IIABA (Independent Insurance Agents & Brokers of America)
- Ease of use. You can simply drag and drop information where you need it
- Customizable fields for your specific needs
- Application can be branded with your company logo
- Template functionality is not intuitive
- More control of branding appearance (logo size, shape & presentation)
- Would like the ability to label & organize files
- Version control would be awesome. If customer makes a mistake, would be nice to resend and archive correction
September 10, 2018
DocuSign has truly helped us do business better
We use DocuSign to send forms to clients that needs signed and we also use it as our secure email to deliver items with PII. Our whole organization uses it so we don't have anyone stop working to assign this task to anyone else and create a bottleneck. It addresses getting forms signed back quickly, and in some cases almost immediately. It also saves us money by not needing a separate secure email service.
- DocuSign allows us to get signed forms back quicker than any other method. It is also very user friendly for our clients.
- I was able to send items that needed signed by multiple parties to each of them at the same time and didn't have to wait for one to sign and return it then another. DocuSign allowed me to send it to both parties at the same time and they could sign at their convenience.
- DocuSign allows for a lot of customization through the use of templates, but is also extremely user friendly and doesn't take much work.
- It can be tedious to enter all the fields you need. DocuSign does intuitively know where to put fields, but sometimes I only need a few of the ones they put in.
September 10, 2018
Solid use.
I used it to provide paperwork to fellow workers that required signatures for authorization and submission of payment. It was specifically used with regard to financial agreements, and it works really well. It is helpful to be able to knock out paperwork ahead of time so that the process can be streamlined when I get to meeting with clients or coworkers.
- Ease of use. It is a very simple and effective tool.
- Quick setup. It was very easy to setup the software and begin using it within the hour.
- Consistency. It just works, and does what I need it to do.
- The UA/UX could be a bit more tailored I think, but overall it works.
September 10, 2018
DocuSign is the e-signature industry standard
Since the decline in the use of fax machines, an alternative secure means of signing and returning contracts, agreements, and documents is essential. For a freelance writer and videographer, I find that DocuSign fills those needs perfectly. My wife, who is in Real Estate, also uses DocuSign on an almost daily basis. Her entire firm uses it. She introduced me to DocuSign and I've turned several of my freelance gig editors and managers onto it. DocuSign is easy to use for the document originator, easy to distribute, and easy to sign. The documents arrive via email and the contract, or whatever type of document is ready to sign. You don't have to hunt and scroll for the signature block--you simply click Start to begin and the document leads you to the next signing block. Just a few clicks and you're done.
- DocuSign makes it easy to set up a document for signing. You upload the document, enter recipient email addresses, identify the signing fields, and send.
- DocuSign works on any computing device: Tablet, phone, PC, laptop, Mac--anything with a web browser and an email account.
- DocuSign allows you to use a pre-drawn signature or to create one--even if you're a first time user.
- You have to purchase a subscription and unless you really need to originate a lot of documents, it's not cost-effective to maintain the subscription. It would be better to have a subscription that allows you to purchase a bundle of say, ten documents and then use them as needed for the occasional user.
- You'll be hard-pressed to find anything negative from users other than the price.
September 07, 2018
The Best E-signature Tool
DocuSign is primarily used by the business development and account management teams within the organization. It has greatly reduced the time in the contract execution process. The automated routing makes it easy to process documents with multiple signers and is less labor intensive than the traditional method of physically mailing documents for signature.
- User friendly
- Intuitive interface
- Integrates well with Salesforce
- Not all customers have it
- Some customers think they have completed it but have not
- Lack of customization options
September 07, 2018
Rock, Paper, Scissors... Docusign
We use DocuSign for remote and in-person contract signings. Our sales team can send our agreements to customers even when they're not located in the same area, or they can pull it up on their own device for an in-person signing. It is a consistent, easy way for clients and salespeople alike to complete documentation.
- Easy to create and send.
- Easy to sign.
- Easy to adjust if need be.
- If the signer types their name incorrectly in the signature field, they cannot go back and change it. You have to void and resend.
- Have the ability to adjust frequency of receiving reminder notifications.
- The ability to create recurring custom fields (the way you can drop a name field on separate pages and it fills in automatically on each page once you complete it once. It would be nice to add a customer field for ex "Federal Tax ID" and have it auto populate on each page the field appears).
September 07, 2018
DocuSign Enables Rapidly Growing Tech Company to Scale!
DocuSign is being leveraged across the full company to streamline authorization/approval via its digital signature application. It helps streamline several business processes which enable team members to spend more time executing on their core job which in turn drives more business value.
- Simple, easy to use interface.
- Integrates well with other tools/platforms.
- Fast and convenient.
- Works on the go on mobile devices.
- Responsive produce development team.
- More robust feature set.
- Ability to customize tool to fit your company's brand standards.
- Better pricing.
September 06, 2018
DocuSign is great!
DocuSign is being used by me in HR to send offer letters and agreements to potential hires.
- Easy to use
- Everyone can use it, no need to download an app
- It's secure
- We no longer need a scanner
- Maybe edit a document after it's uploaded
September 05, 2018
Sales Exec's Experience with DocuSign
DocuSign is used by many departments in our company. Mainly our sales and billing department take advantage of DocuSign's features. For sales, this is especially helpful when we are finalizing deals especially out in the field. You can utilize DocuSign off a tablet or even phone which is why its flexibility is great for our sales team. The billing department uses DocuSign to get invoices signed electronically. This is obviously big for the company because this is where the money is coming from.
- Easy to use and access off of any tablet, smartphone or computer.
- Very cost friendly as well as user-friendly. Very easy to use!
- The overall convenience of getting documents sent and signed.
- Very quick to use which is great for businesses that rely on time.
- Need to change signature every time which can get annoying.
- Custom templates can be hard to navigate sometimes.
- Other than that, no issues!
September 05, 2018
Every Efficient Company Should use DocuSign!
As one of the largest roofing contractors in the state by sheer contract volume, DocuSign has made our process for finalizing contracts for repairs incredibly easy. We use DocuSign to have homeowners, business owners and commercial partners electronically sign roof repair contracts; this helps save time that would otherwise be spent tracking people down to get a signature in person. We also use it internally amongst staff and new hires to quickly and confidentially e-sign internal documentation.
- DocuSign is incredibly efficient to use; the step-by-step process to electronically initial and sign documents could not be more simple.
- The ability to send one document to multiple people for signing and/or viewing helps streamline the process for contract approval.
- The ability to amend DocuSigns midstream and/or void when necessary is hassle-free.
- The instant notifications provided via the DocuSign app when contracts have been approved is very helpful.
- I have zero complaints personally with DocuSign and have had zero issues with using the program as is.
September 05, 2018
DocuSign is a Great Solution For Electronic Documents
I use DocuSign specifically for client contracts. It is a quick, effective way to virtually get important documents signed and filed.
- User-friendly
- Intuitive
- Quick to implement
- I'm very pleased with the service.
September 05, 2018
Great tool if you need to sign large amount of documents electronically
We use DocuSign to help coordinate legal documents as we are working with new customers and partners. It helps coordinate paperless signing so that we do not need to send over hard copies or print and scan, etc.
- Incredibly intuitive process
- Quick and easy follow-up
- People are familiar with the brand, and are comfortable using it
- It is a fairly robust system for one small process
We use DocuSign for all our legal document execution that doesn't happen in person. We've used it for templating convertible debt documents for multiple investors such that they can fill in all the relevant information. We also use it for job offer packets, employment agreements, equity grants, and the occasional non-disclosure agreement (NDA).
- We've used it for templating convertible debt documents for multiple investors such that they can fill in all the relevant information. This is instead of us having to generate off individual versions of the same documents for each entity that executes them. This works for NDAs as well.
- We love that DocuSign has flexible signing order. We use this in tandem with templating to have users drive the document customization process, but reserve the step of final execution after we have a chance to review their entries to make sure everything is in order.
- I really like that you can replace the underlying documents. Small/medium changes happen to documents all the time and having the ability to update them without having to completely re-layout the fields is a hugely import UX win.
- DocuSign's overall UI is a bit clunky and not amazingly well designed. I'd love it if they gave it a thoughtful design (although just reskinning it wouldn't really be much better).
- We've been underwhelmed at times by their Microsoft word direct import. I always convert to PDF before uploading documents at this point.
- The email subjects the generate are just downright wretched. It would be better to *make* the user fill out a subject line than the ones that they autofill and then happily send out to recipients.
September 05, 2018
DocuSign is great for larger organizations but might be overkill for small businesses
Our company used DocuSign for document review and signing. We used it across the whole organization to keep contracts and agreements all in one place. It also helped improve the speed of getting documents executed and made it easier for customers to complete the on boarding process. It was such a hassle to ask people to sign, scan and email or physically mail documents back.
- Makes document review and signing a breeze.
- Easy to use UI - especially for end users.
- Their mobile app is really easy to use.
- The setup process on the sender's end is a bit complicated.
- The cost for users who just use the basic features is prohibitive.
September 05, 2018
DocuSign - simplify & speed up your signature process
DocuSign is being utilized to have forms filled out remotely by external customers. This is being used more and more for loan forms, and maybe some day we can get it to a point where a person doesn't physically need to be present to sign for a loan. However there are currently some outside limitations that prevent us from doing so. The business problem this addresses is requiring customers to sign something. Previously customers had to go somewhere physically like a branch, which took time out of everyone's day. Now the process can proceed more quickly by having them sign something on their home computer.
- Signing of forms
- API integration
- Ease of use
- Limited Dynamic content (i.e. I want X in Y location under Z circumstances)
- Option for MFA (2-factor) for people signing the forms
- Limited built-in forms
September 05, 2018
Essential business tool that works at our speed
DocuSign speeds up our document-heavy business flow. We are able to collaborate on document editing and then send out for multiple-person signatures.
- Tracks remote document signing and alerts me when parties have executed.
- Legally reliable process i.e. admissible in court cases.
- Allows for fast, simultaneous, international review and execution.
- Copies third parties (attorney, title company, bank, etc) with fully executed documents so I don't have to.
- It would be great if they could program the document reader to recognize blanks and the word "date" and "initial" and check my document for missing action assignments so I don't miss any signing points.
- It would be great if I could copy people on a send report...i.e. send the title company a list of people signing, the order, and everyone who is scheduled to get a copy of the fully executed document. I can see what I set up but I haven't found a way to "show my work" to others.
- It would be great if I could assign roles to people so the program could check for accuracy against the words in the documents. For example, I program Joe as the Seller. Then if i accidentally assign Joe to sign too close to the work Buyer it would let me know to check my work.
September 05, 2018
DocuSign removes hardship from users, enables easy interaction
DocuSign is used by the entire organization, across every department. The organization is spread across the entire state, so many departments are several hundred miles away from each other- some are even in different states. This software addresses the problem of location when it comes to signing important, time-sensitive documents that contain confidential information.
- It's very easy to implement. Dropping and dragging fields onto the form is not difficult. The basic workflow setup is also fairly easy to implement.
- The interface is nice. The website is aesthetically pleasing and easy to navigate.
- The Google add-on is very helpful.
- The workflow process can get complicated and difficult to troubleshoot.
- The support area can also be difficult to navigate and answers don't always come quickly.
- Having both the classic and the new experience is very confusing. Not having all functions on both experiences doesn't make any sense.
September 05, 2018
DocuSign Review
DocuSign is being used to sign contracts for new projects. It helps cut down the paper work and time that is generally taken to sign contracts.
- Easy and Simple use to obtain signatures needed
- Lets the projects move forward faster
- Cuts down on paper waste
- None
September 05, 2018
Need to simplify the contract process? This works for that.
Currently our company uses DocuSign as a way to complete contracts with customers for specific training agreements. This is typically completed after receiving a purchase order, but it could be done before. The great thing about it is that it keeps reps from changing contracts and forces them to only change the fields that are relevant to each specific customer.
- Simplifies the agreement process
- Locks down legal language that shouldn't be changed by reps
- Makes the signing process simple for the receiving party
- Could be easier to configure
- Needs the ability to track and accept changes, if it already has this I haven't seen it.
September 05, 2018
Fantastic software for the email-driven business
I use DocuSign at my company in many ways. The biggest problem that it addresses is the redundancy of typing the same message over and over again. For example, we run a circus school, and clients ask us all the time where the circus school is located, so I made a snippet of our address in a Google map link and parking directions, then when someone asks for the address, it's an easy button combination - and presto, the address is populated into the email.
Another feature that I really find useful is tracking opened email messages. This shows me if my clients are reading the emails I send, and also allows me to follow up with them shortly after they open the email, so I know that we are on their minds already.
Another feature that I really find useful is tracking opened email messages. This shows me if my clients are reading the emails I send, and also allows me to follow up with them shortly after they open the email, so I know that we are on their minds already.
- I really enjoy the use of their snippets. This is a huge time saver for me and allows me to better serve our clients.
- Tracking email opening and attachment viewing is another feature that has saved me time.
- If you look on the dashboard on the DocuSign main webpage, you can see all the opening and closing of your email and when it happened!
- It would be nice to see a menu inside Gmail for clicking snippets instead of remembering your codes...besides that I think they're on a good path. I'm actually quite happy with the way DocuSign functions.
September 05, 2018
DocuSign makes the real estate business much easier.
I use it in my daily business and it has become one of my best tools I use. I send out listings and purchase agreements with DocuSign since I type all my work. The subscription fee pays for itself.
- Quick
- Easy
- Efficient
- Possibly attaching a brief cover letter explaining to the signor how to use it.
September 05, 2018
DocuSign for Sales
I work in the sales department for our company. As a senior sales representative, I find DocuSign necessary to complete business transactions with my clients as I work online, remotely in nine different states. Without DocuSign, I would not be able to complete contracts to schedule next steps and install our products. I used to drive to meet my clients face to face, which took a majority of my working day. With DocuSign, I can save the time spend on the road and dedicate my efforts with more clients, resulting in more company revenue. I would be lost without DocuSign.
- DocuSign is simple. You can click through a contract on your computer or smart phone in minutes.
- DocuSign is reliable. Clients need to agree to complete business in a digital format before they begin.
- DocuSign is the new way to do business. I have signed mortgage paperwork personally, completed my new home paperwork, signed agreements with contractors for my home. I think pen and paper contracts are becoming a thing of the past.
- I would like to see a text application where a DocuSign could be sent via text message.
- Working with customers that do not trust anything online, I would like to see ways where DocuSign can be not as scary. This is not a problem with DocuSign, just a suggestion to work with all customers equally.
- I would like an option where I can remove functions that I never use and customize the drag and drop options. The clutter of unnecessary options is distracting when I help new sales people starting to use DocuSign.
August 09, 2018
DocuSign easy to use and share
Score 10 out of 10
Vetted Review
Verified User
We use DocuSign for a number of reasons. One big part is vendor contracts and the ease of use is great, every vendor we work with is familiar with it so that makes the adoption easy. We also use it with our customers to have them sign forms when they are on the phone with sales. This provides a quick turnaround time.
- Easy to sign docs if you have account or not
- Proof of signature is great
- Easy to create custom docs to sign
- Layout and format are a little dry, use more colors
- Better dashboard controls
- Custom signatures when signing
We are a SaaS company and while it's been a good tool for us, although we had some challenges integrating it to Salesforce CPQ (Steelbrick). Granted, this is because the Steelbrick connector was not advanced enough to meet our requirements for transferring data from SFDC to DocuSign We have a custom integration but it does work well. We're able to custom-send information to Docusign depending on the product being sold or contract type and this has reduced confusion with the reps in using the wrong Docusign template for a particular transaction.
Overall, it's been an effective tool and has met our requirements. We have a highly transactional business and our reps are able to get notifications when documents are making their way through the signature process and are able to quickly close/win deals in SFDC based on the document status. We also use DocuSign for all documents for employees (new hires and terminations) which has allowed for better diligence in tracking and storing this HR documentation.
Docusign does differentiate themselves from some other e-signature providers by being PCI compliant and SOC 1/2 which is becoming more and more of a requirement in many businesses. Support has generally been helpful the few times we have needed to understand a feature or requested an enhancement.
Overall, it's been an effective tool and has met our requirements. We have a highly transactional business and our reps are able to get notifications when documents are making their way through the signature process and are able to quickly close/win deals in SFDC based on the document status. We also use DocuSign for all documents for employees (new hires and terminations) which has allowed for better diligence in tracking and storing this HR documentation.
Docusign does differentiate themselves from some other e-signature providers by being PCI compliant and SOC 1/2 which is becoming more and more of a requirement in many businesses. Support has generally been helpful the few times we have needed to understand a feature or requested an enhancement.
- Straightforward/ease of use for end-users
- Ad-hoc handling of docs to sign
- Tracking the signature process via email notifications
- Sales/renewal process was quite inefficient. We've been passed around to different reps frequently.
- Need improved integration with Salesforce CPQ. This would benefit many, many customers using both platforms
May 17, 2018
DocuSign: Does the Job and Does it Well
DocuSign is used for customers and employees to sign legal documents, contracts, and amendments. It is used by all employees. It solves the business problem of wasting paper when signing contracts during the print, sign scan process by offering e-signature solution.
- E-signature
- Eco-friendly
- Sending and preparing customer contracts
- Confusing on how to re-delegate signatory
- Some functionalities Not intuitive
- Would be helpful if reminders to sign were more customizable