Overview
What is DocuSign?
DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.
Unfortunatelly not happy with DocuSign as they, in my opinion, breached the privacy of my clients, they got the documents signed
DocuSign: E-Signatures that Seal the Deal for Sales Operations
TrustRadius Insights
DocuSign for sales executive role
DocuSign Review
Easy E-Signature tool
Salesperson's best friend
Document Signing software at its best...
In my experience, terrible customer service with no ability to downgrade account
DocuSign
Worst Customer Service (for Enterprise Customers) I've Experienced
DocuSign - Pricing Model Makes it a Bad Fit for Small to Medium-sized businessses
DocuSign will change your life! AMAZING!
DocuSign Subscription Process Seems to be a Big Fail, They Seem to Make it Hard to Unsubscribe on Purpose
Very disappointing experience
I keep getting errors when I try to upgrade my …
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
Personal
$15
Real Starter
$15
DocuSign for Realtors
$35
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
How to use DocuSign: Step-by-Step Tutorial Demo
DocuSign Demo
PowerShell Quickstart & Embedded Signing Demo | Developer Education
DocuSign for Salesforce Brief Overview and Demo
Part 3: Go-Live Demo | Go-Live
Integrating DocuSign Monitor and Splunk | Developer Education
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is DocuSign?
DocuSign states its mission is to accelerate business and simplify life for companies and people around the world.
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature to sign electronically on practically any device, from almost anywhere, at any time.
Legacy, paper-based agreement processes are manual, slow, expensive, and error-prone. So DocuSign aims to eliminate the paper, automate the process, and connect it to all the other systems that businesses are already using.
The vendor states their platform has 350+ prebuilt integrations with popular business apps. In addition, its API enables embedding and connecting DocuSign with customers’ websites, mobile apps, and custom workflows. They boast more than 500,000 customers and hundreds of millions of users in over 180 countries, using DocuSign to accelerate the process of doing business and to simplify people's lives.
DocuSign Screenshots
DocuSign Videos
DocuSign Integrations
- Agiloft Flexible Service Desk Suite
- ConvergeHub
- BiznusSoft HR
- FieldService360
- SAP CPQ
- GlobalCapture from Square 9
- SmartIQ
- Workday Human Capital Management
- Salesforce
- Microsoft
- Oracle
- SAP
- Seal
- Apple
DocuSign Competitors
- PandaDoc
- Dropbox Sign
- Formstack Forms
- eversign
- Conga Sign
- Adobe Sign (formerly EchoSign)
- OneSpan Sign (formerly eSign Live)
DocuSign Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone |
Supported Countries | Singapore, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Netherlands, United Arab Emirates, Unites States, United Kindom, Turkey, Ukraine, Uruguay, Vietnam, Romania, Russia, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Mexico, New Zealand, Norway, Nigeria, Peru, Philippines, Poland, Portugal, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Cameroon, Canada, Chile, China, Columbia, Czech Republic, Ireland, Japan, Kazakhstan, Italy, Indonesia, Israel, Denmark, Ecuador, Egypt, Estonia, Finland, France, Greece, Germany, Guatemala, Hungry, Hong Kong, Iceland, India, Indonesia |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1023)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
DocuSign has become a versatile tool for businesses across various industries, providing efficient solutions to a wide range of document-related challenges. Users have praised its ability to streamline processes, save time and money, and enhance collaboration.
One of the primary use cases for DocuSign is in the HR realm. It has proven invaluable for HR groups by eliminating missing and tardy information, resulting in significant cost savings. Users have successfully moved from simple change forms to taking the entire new hire process paperless, improving efficiency and reducing administrative overhead. Additionally, DocuSign has improved diligence in tracking and storing HR documentation, ensuring compliance with internal protocols.
Another area where DocuSign shines is in contract management. Users have found it incredibly helpful for executing legal documents, templating debt documents, and completing administrative paperwork. Whether it's contract negotiation, tracking changes, or fully executing and distributing master agreements, DocuSign keeps everything organized and easily accessible. Real estate professionals, title companies, and administrators have also used DocuSign to share and sign purchase agreements and other documents, saving time and eliminating the need for physical signatures.
Additionally, DocuSign has proven invaluable in the sales and marketing arena. Sales representatives have relied on DocuSign to complete business transactions remotely, saving time and increasing revenue. It has been widely adopted by vendors for vendor contracts and forms signed during sales calls. Moreover, it simplifies the signing process for agreements, contracts, and other documents requiring signatures in sales and marketing efforts.
Furthermore, DocuSign has brought positive changes to industries such as finance and mortgage lending. It has significantly improved the online mortgage process, allowing critical documentation to be signed quickly while benefiting compliance departments. In finance, it has facilitated order management and enabled prospects to quickly agree to terms while making purchasing decisions.
Across all these use cases, users appreciate DocuSign's user-friendly interface that is easy to train users and signers on, making the transition to digital signing seamless. Its secure and efficient paperwork capabilities have made it a go-to solution for organizations seeking a contactless and efficient signing process. By addressing various pain points and providing a user-friendly experience, DocuSign has established itself as a trusted document authorization signature software used by businesses worldwide.
Intuitive User Interface: Many users have praised the highly intuitive and easy-to-navigate user interface of DocuSign. They appreciate the user-friendly design, which makes it effortless to perform tasks quickly and efficiently. The simplicity and accessibility of the interface are particularly helpful for individuals who are new to signing documents using the platform.
Efficient Multi-Recipient Signatures: Users highly appreciate the ability to send documents to multiple recipients at multiple locations for multiple signatures in DocuSign. This feature streamlines the process of obtaining signatures from various parties, saving time and effort. Users find it convenient to send documents to multiple recipients with a single action, reducing the need for individual calls and emails.
Real-Time Notifications: Users value the quick turnaround time of receiving notifications and signed documents back immediately after a recipient signs in DocuSign. This promptness ensures that documents are processed and finalized in a timely manner. The real-time capabilities of DocuSign, such as sending and returning contracts within minutes, are highly valued by users.
-
Layout and formatting issues: Some users have expressed frustration with certain forms, such as the W9, due to layout and formatting issues that make them difficult to display properly in DocuSign.
-
Deliverability of signature requests: Multiple reviewers have mentioned that signature requests from DocuSign often end up in spam filters, causing delays in the signing process. Users have expressed the need for improvements in the deliverability of these requests.
-
Lack of user-friendliness: Several users have found DocuSign less user-friendly, especially for recipients who are not familiar with internet technology. They have highlighted difficulties in navigating and using the software, particularly during the initial stages.
Users have made several recommendations based on their experiences with DocuSign. The most common recommendations are:
Considering competitors instead of DocuSign, such as PandaDoc, for a better overall platform.
Doing research and considering the intended use and price point before choosing DocuSign.
Reviewing the cost per envelope as it can add up quickly and being mindful of hidden charges and packet fees.
Having the agreement reviewed by a legal practitioner to avoid any surprises in pricing.
Checking out real review sites and talking to support before making a decision.
Trying out the free trial of DocuSign to see if it meets the needs.
Familiarizing oneself with the rules, conditions, and advanced features of DocuSign.
Testing templates before rolling them out to ensure everything is working properly.
Considering other options if sending the same type of document or dealing with multiple documents.
Ensuring compatibility with tech stack before implementation.
Using a virtual card for easier billing support.
Double-checking email addresses of senders and signers to avoid any issues.
Creating a trial account to evaluate DocuSign.
Attribute Ratings
Reviews
(51-75 of 153)Don't use this software
- Nice design
- Horrible account management
- Upgrading versions is an absolute pain
- Support is non-existent
- It's expensive
Goodbye Printing Contracts!
- DocuSign allows you to execute documents without ever printing the document.
- DocuSign provides a digital signature which "prooves" that your user visited the document and executed.
- The DocuSign user interface makes it very easy to create fields for a user to enter information.
- DocuSign could make it a bit easier to upload a customized signature template
- Easy to implement
- No training needed on use!
- Other clients and vendors use so it's seamless
- Super easy to add additional users across the company
- We have not found any ways to improve yet! (Just rolled out in the past 6 months, but so far, so good!)
Great eSignature and didigital quoting product!
- digital signatures
- powerforms
- e-documents
- integrations
Great tool for getting work signed quicker!
- On-the-go use!
- Quick transitions.
- User-friendly.
- Very efficient.
- Internet is always required, could use some type of offline mode.
- On the fly editing would be easy for adjusting the document.
- Ability to sign easier on laptop.
DocuSign is useful and scalable
- Easy-to-use templates.
- Quick to send and get signatures back.
- Easy to manage and refer to for the future.
- Complicated Salesforce integration- You should be able to autofill information for SOWs from fields in SFDC, but it is hard to make it work.
- I had some problems with sign in when I had to change my email address after being hired.
- There is not an easy way to alter or amend docs, usually, they have to void the whole thing.
By far the best electronic signature software!
- Easy to look through other documents in the library.
- Easy to add or remove signers or people that need to get a copy of the contract.
- Easy to add specific fields and who and what they need to sign.
- Don't see any cons. I've used probably half a dozen other signing software and DocuSign is by far the easiest to navigate.
Docusign Review by IT Consulting Company
- Easy to Use
- Allows clients and vendors to sign our agreements and terms easily
- Stores history of documents that have been signed
- Reporting functionality isn't currently there for personal accounts - i.e. # of contracts, amounts, etc.
DocuSign to Seal the Deal
- Contract Execution
- Distribution of Professional Documents
- Security and Dependability
- If a document has been signed by one individual but needs a revision, then it needs to be voided, corrected and reissued.
- More uses.
- Auto reminders of pending documents.
- It allows us to send and receive paperwork quickly and easily.
- The system detects fields in various forms of paperwork so that you do not have to create an entirely new sheet for an employee to fill out.
- You are able to keep track of employee documents in a safe and secure location.
- You can create your own documents and customize them for signatures quickly and easily.
- You can keep templates of documents ready to go to send to employees whenever needed.
- Sometimes the system glitches in terms of the corrections we make on our end and what the employee sees on their end.
- A customer service online chat assistance option would be nice.
- It would be nice if DocuSign provided the basic forms -- W4s, I9s, etc. that were made available and updated whenever needed.
- I really wish that there was an option to send documents to a number of employees in bulk. Maybe there is a way to do this, but I haven't found it yet.
Good Product
- Allows you to save templates
- Stores all the documents for you
- Easy to resend/remind the other party to sign
- Allows you to see if the contracts have been viewed.
- Layout can be super wonky, especially on forms like the W9
- They have been using the same email layout since I started using them five or six years ago
- The app isn't great
Streamlined with Docusign
- Eliminates paper to save cost and decrease loss of information
- Decreases time to complete tasks as documents can be signed anywhere
- Makes it quick and convenient to share docs
- Better integration with different systems to further streamline
- Ability to search all user folders that you have access to at once instead of going into individual folders
- Better functioning of required fields so they cannot be edited to be not required
DocuSign Review
- Allows users to apply their signature securely
- Allows users to complete applications without having to sign multiple places
- Makes it quicker to open accounts
- Sometimes it is difficult to click on the boxes when completing an application
- Sometimes the signature/date are too big for the space that they are going to be placed
- Would like it to recognize when a category shows up twice so that it will auto-fill in that space
It is less appropriate if a client has to fill in some information, as sometimes it can be hard to use for those who are unfamiliar with the product.
If you need something signed, call the DouSign.
- Enables you to see who has viewed the document
- Keeps a good paper trail for all persons involved
- Easy to use interface
- Sometimes can feel a bit antiquated
- Could be more versatile
- Would like more integrations with softwares I'm currently using
Goodbye to manually tracking!
- Easy to use
- Easy to see where you're at in the process
- Easy to distribute once signed
- The flags make it almost foolproof. You know where you're expected to initial or sign
- All encrypted. Completely safe and secure
- If a flag or date is missed in the tagging process, it can be a drawback
There are so many things that you can do with the software, like create templates once you've negotiated your contracts, set parameters for other users, and create & attend training. Overall, it's an awesome product that is constantly evolving and makes my life ten times easier & efficient. Say goodbye to manual tracking!
Best tool for electronic signature.
- Extremely simple for someone who has never signed a document on Docusign before. It's just click and sign.
- The ability for the sender to keep track of when people are opening and looking at the document.
- Allowing the signer to change the signer and forward it to someone else who may need a signature.
- Nothing bad to say about the contract. I will say we came from another competitor and Docusign was more expensive than what we were using but well worth the extra cost.
If you're ready to scale, choose the best
- Easy to use.
- Digital signing is seamless.
- App friendly.
- Cost - I feel DocuSign can be cost-prohibitive to some companies while there are other solutions out there.
- No longer the thought leader, the likes of Adobe are catching up or have passed.
- Easier to use admin functionality.
Versatility and Value!
- Clear and easy to use interface - Easy to navigate as a user on both the sending and receiving sides.
- Multiple language options.
- Building templates and uploading is so easy - The drag and drop and color coding make it impossible to make an error!
- Login is a breeze.
- It could synch to other software or websites to avoid having to download and then upload.
- The storage of documents has a quick expiration so if you forget to download something you may lose it.
Gets the job done!
- Easy to send and receive documents for signatures
- The read receipts when someone views a document is great
- Environmentally friendly
- It can be difficult to walk through the first few times, the views are not particularly intuitive.
- Some older prospects have a hard time using it.
DocuSign speeds up the sales cycle
- Easy to use. Very clearly states where and what to sign for.
- It time stamps everything which is good for legal purposes.
- Sometimes it crashes before the document is generated, so I’ll have to redo the whole thing again.
DocuSign Review
- DocuSign has proved to be safe and secure as we have never had an issue with a client's information being hacked or taken. When we send out our service agreements we need it to be safe so that our client can provide us with payment information and not worry about it.
- I really like that it is in real-time, you can literally get a contract sent and returned within minutes. And you can send it to multiple people and can get multiple signatures all within minutes.
- I also used it when I purchased my home. In fact, it was when my folks and I purchased a home together. The realtor and lender used it to email all of our contracts and we were each able to sign them and submit them. We did not have to try and find a time for all of us to be able to meet, it was all done in email.
- I really don't have any cons for this product, it has done everything I have needed it to so far.
- Really the only thing I can think of is that you cannot edit a document, you have to start over and resubmit if you make an error.
Good experience, but a very cooperate-feeling product
- Possible integrations with CRM like Salesforce.
- Mobile apps are very good.
- Very easy to use.
- Support is a little slow.
DocuSign is a lifesaver
- DocuSign is fast - Emails are sent quickly and once they are signed they are returned instantaneously.
- DocuSign is thorough - Copies are sent to everyone involved in the document so no one is left in the dark.
- DocuSign is customizable - You can drag and drop signatures wherever you need them.
- None!
DocuSign is the perfect solution for travelers!
- The application is intuitive and easy to use.
- Documents can be accessed and signed remotely.
- You can trust that DocuSign will properly handle sensitive documents.
- Honestly, I haven't run into any issues with DocuSign.
DocuSign for the Win
- Sign forms without having to print, manually fill out, scan and email forms back to an individual.
- Keeps it neat and it's easy to read since there is no game of having to guess at what someone's handwriting says.
- Easy to use/save to computer/share docs.
- Since I am a user, I have not found any features that I've found difficult to use or missing.