Epicor Prophet 21

Score8.1 out of 10

66 Reviews and Ratings

What is Epicor Prophet 21?

Epicor Prophet 21 is an ERP for distributors, allowing companies to manage their supply chain with one ERP, with industry-specific functionality, cloud-based applications to modernize operations, connected ecosystems to ensure visibility across the organization and AI-infused solutions to drive efficiencies.

Categories & Use Cases

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Single sign-on capability
The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.
Category average: 8.4
Pricing
Users can set up complex and unique pricing requirements.
Category average: 7.8
Budgeting and Forecasting
Establish project budgets and forecast future project financials
Category average: 7.7

Production Management
Centralized critical status information for production supervisors
Category average: 7.4
Configuration Management
Capture and process customer configuration orders
Category average: 7.5
Work Execution
Monitor procution status, manage work orders for standard and non-standard production, enforce tight controls on serialized products
Category average: 7.6

Verified User

Consultant in Information Technology (1-10 employees employees)

Use Cases and Deployment Scope

We use Epicor Prophet 21 with a ton of customizations for our projects and tickets. We also use it for billing and accounting with several custom software pieces and integrations. We utilize the web application, the API, and custom end points to accomplish this. There is practically nothing that can't be done.

Pros

Sales
Light service orders
Quotes

Cons

Consolidated billing
Manufacturing
Complex service orders

Return on Investment

Provided a platform for our processes and data
Gave us the tools to build upon
Allowed us to integrate custom pieces of software

Other Software Used

Microsoft Teams, Microsoft 365

Usability

Theodore Burt View profile

Programmer in Engineering at Burt Process Equipment (51-200 employees employees)

Pros

Nothing, it does many things but does NONE OF THEM WELL.

Cons

There is no functionality for automating orders entering into the system.
There is no way to enter data into the system.
Nearly any change to the UI will break something. (EX P21 cant automate faxing if you put a parenthesis in the fax number which is absolutely ridiculous)
There are thousands of reference constraints on all data fields.

Return on Investment

We have wasted a lot of money trying to implement automation.

Usability

Kimberly Graham

Operations Manager at Emergent Safety Supply (11-50 employees employees)

Pros

Houses all pertinent customer information: Address, Phone, Contacts, Ship To locations.
Allows Customer Service to enter orders for customers based on Purchase Orders.
Allows Purchasing Manager to purchase inventory to stock in warehouse as well as fulfill customers orders.
Allows the Warehouse to properly ship and track items being shipped to customers.
Allows the Accounting Department to accurately invoice and receive payments from customers.

Cons

Prophet 21 has features for every aspect of business and constantly improve software based on new technology and customer requests.

Return on Investment

Orders are placed and shipped in a reasonable time.
Purchasing Manager is able to control inventory and forecast needs
Accounting is able to control cash flow.
Prophet 21 has allowed us to maintain our business in a very successful and efficient manner

Alternatives Considered

inFlow Inventory

Other Software Used

Sangoma Switchvox, formerly from Digium, Microsoft Access, Microsoft Azure

John Suit View profile

System Administrator in Information Technology at North South Supply Inc (11-50 employees employees)

Pros

Comprehensive customization of many fields and screens
Offers a fairly robust API that allows external connectivity
Provides connectivity to Crystal Reports for improved reporting capabilities

Cons

Some background technologies are still a bit behind the current development technologies in the market.
Only started offering a Web-based front end to Prophet 21 in the past year, and it still has a number of limitations not present in the client-based program
When new iterations/version are released, there are often significant bugs that require opening Support Requests
Epicor (P21) Support is still not the most responsive or efficient

Return on Investment

It is clear that using Prophet 21 has allowed us to more efficiently manage our Sales and Ordering processes
Using the Purchasing and Inventory Management features have allowed is to successfully maintain appropriate stock levels at our various branches
By providing a means to view previous years' sales and purchasing trends, our staff can order stock when vendors offer special pricing or volume discounts

Michael Gonzalez View profile

Warehouse Supervisor at Q Source Inc (11-50 employees employees)

Pros

The system allows us to pretty much design it to work the way want it to work. It is a very flexible system for the most part.
The system doesn't let you make too many shortcuts with getting something processed. It forces you to go through the proper steps.
The system keeps track of everything and can be easily retrieved through history searches. Detailed reports, graphs, ....

Cons

CRASHING, the system crashes too frequently for me. 3-5 times a day, support can't figure out why it happens. Extremely annoying when in the middle of a transaction.
Overall support from P21 technicians is poor. If they or you can't replicate a problem, they can't help. Even if the problem is frequent.
Cycle counts are a concern. Not much of a real cycle count report to check inventory daily, we had to create our own.
Crystal Reports and how they can link with documents are challenging. Especially for packing lists and commercial invoices. As well as certs that are created for some items.

Return on Investment

We are able to handle the workload with a low overhead.
System crashing doesn't really make things better for us. Can't work or get things done quickly or in a rush when the system crashes. Too much time logging in and out and setting up windows with each crash. ( Time wasted )

Microsoft Dynamics GP

Epicor Prophet 21

What is Epicor Prophet 21?

Categories & Use Cases

Media

Key Features

Top Performing Features

Single sign-on capability

Pricing

Budgeting and Forecasting

Areas for Improvement

Production Management

Configuration Management

Work Execution

Reviews