iMIS Engagement Management System

Display member information

Pull lists of contacts/companies

Provide our member services team a quick snapshot of information they can reference when on a call with someone

It would be nice if it was easier to upgrade without having to use so many patches

All the features in one version should be available in another (web version vs desktop)

Ability to run more reports without having to know SQL

Flexibility and Customization: iMIS is like a tailored suit. We track all kinds of information and it gives us the ability to customize our screens, add custom fields, and build out the navigation to mirror actual data processing and workflows.

API: iMIS is like a box of legos. Not only do you get what’s pictured on the box, but the API gives us the ability to adapt it, add new bricks (custom apps), and extend it beyond its original design. We have created several new modules that solved our Gap Analysis identified during our product evaluation process.

Great Support: Our relationship with ASI like a good marriage. They provide great support and they listen to their customers. Their product team also does sprint reviews and invites customers to participate and have a voice in the product road map.

System Performance: iMIS has always seemed to have had performance issues....sluggish specifically. Though some of that may be in part to some of our customizations, but we don’t think so.

Integrations with 3rd Party Products: we would like to see more integrations with 3rd party apps.

iMIS has many modules that can be purchased seperately based on the organizations needs.

The CMS component enables you to build member websites to display member profiles and implement business processes for the members.

The iMIS integration process could use some improvement. Integrating iMIS with 3rd party applications can be challenging. This is an area where my company, Organized Bits, is working to help the community. We have built an integration platform solves this problem.

One-stop-shop. I love that we have one system that will track our income, manage membership, email contacts, manage our website and pull reports.

Response time on support tickets. Whenever I have a problem using iMIS, I can either log into their support site to submit a help ticket or send it directly from my email account. Someone normally responds to me within the hour and then I will get a solution within the day no matter the time of day I submit the ticket.

Easy to use widgets. I love using widgets to pull a page together. They have slideshow widgets that use on a daily basis. There are also forum widgets and widgets to pull an already created query to a page you choose to display this information on.

Emailing. Sometimes our emails do not go through and all fail. I would like for some sort of alert to occur when these situations happen. We normally get a response from our members about them not receiving the information we have promised them.

Queries. An easier way to build queries would be nice. It is super confusing trying to determine which fields to pull from. When asking for help, they state that we will be charged by the hour to get a basic query created. It's a little obnoxious.

Dynamic pages. I would like more attractive homepage templates. Current templates are not very attractive or dynamic. Also, page publishing is a major problem.

Limited PayPal Integration. We were initially under the impression that when a payment was placed through the iMIS site, then the payments along with the iMIS codes would go through to PayPal. This is far from the truth. We always have to do extra work to pull a report from iMIS and then also from PayPal since the codes do not transfer over. It would be great for us if this could change in the near future.

Keep track of individuals's information (e.g. address, telephone number, email address, payment history and membership type).

The ability to create fields and functions.

Create/generate reports. Once, I needed a report of how many non- members were taking classes in the Fall in comparison to members of the organization. I worked with my IT department to help create the fields needed in order to generate the report.

It was difficult for various departments to customize the functionality of iMis without it impacting the organization as a whole.

I often felt restricted and limited when using iMis. I do not feel that this software is current with today’s technology.

It did not sync well with Authorize.Net. Therefore, I had to do double data entry. This let to me needing to hire on more staff.

One of the strengths in iMIS is the ability to give a single constituent multiple classifications (i.e. board member, committee, past donor, etc.).

iMIS is not a donor database to accurately track giving history, wealth capacity, etc. These functionalities are extremely helpful for fundraising professionals.