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Jetlink Conversational AI Platform has proven to be a valuable tool for businesses looking to improve their customer service operations. …
Overview
What is Jetlink?
Jetlink aims to improve customer service, empower businesses to provide personalized conversational experiences at scale - Jetlink says its low-code / no-code AI chatbot reduces churn, raises CSAT and drives revenue - while supporting frontline teams to have greater impact.…
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What is Jetlink?
Jetlink aims to improve customer service, empower businesses to provide personalized conversational experiences at scale - Jetlink says its low-code / no-code AI chatbot reduces churn, raises CSAT and drives revenue - while supporting frontline teams to have greater impact. Jetlink is presented as…
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Product Details
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What is Jetlink?
Jetlink aims to improve customer service, empower businesses to provide personalized conversational experiences at scale - Jetlink says its low-code / no-code AI chatbot reduces churn, raises CSAT and drives revenue - while supporting frontline teams to have greater impact. Jetlink is presented as a fast, easy and scalable way to automate customer service for enterprises with its understanding capability.
The vendor's value proposition is that with Jetlink’s Probabilistic AI™ and 3 layer NLP engine, the user's virtual assistant has the conversational intelligence to understand customers. The chatbot recognizes what customers are asking for, but also places importance on the context of their questions. That gives it the power to understand if and when it should forward a customer to human support. Further, they say the multiple conversational layers guarantee effective, human-like, and empathetic service.
The vendor's value proposition is that with Jetlink’s Probabilistic AI™ and 3 layer NLP engine, the user's virtual assistant has the conversational intelligence to understand customers. The chatbot recognizes what customers are asking for, but also places importance on the context of their questions. That gives it the power to understand if and when it should forward a customer to human support. Further, they say the multiple conversational layers guarantee effective, human-like, and empathetic service.
Jetlink Features
- Supported: 3 parallel working NLP engine
- Supported: Omnichannel messaging
- Supported: Live chat
- Supported: No-code conversation designer
- Supported: In-built analytics
- Supported: Conversational AI
Jetlink Screenshots
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Toyota Success Story
Jetlink Competitors
Jetlink Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | No |
| Supported Languages | English, Spanish, French, German, Dutch, Arabic, Turkish |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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Jetlink Conversational AI Platform has proven to be a valuable tool for businesses looking to improve their customer service operations. According to users and customers, Jetlink has successfully addressed several key business problems. Firstly, the platform has significantly reduced the workload of customer service teams by providing support in redirecting and guiding users. This has led to increased efficiency and productivity within the customer service department.
Another problem solved by Jetlink is the ease of reaching the company for customers. By using the platform, customers can solve their problems without having to call the contact center. This not only saves time and effort for both the customers and the company but also enhances the overall customer experience.
Jetlink's AI-based chat engine allows customers to interact and seek assistance before reaching out to customer support. This feature has created a competent infrastructure that provides continuous support while allowing agents to focus on more detailed or urgent situations when human assistance is needed.
For energy provider companies specifically, Jetlink ensures 24/7 availability and provides timely and location-specific services. Agents can rely on the platform to handle routine inquiries and tasks, freeing up their time to focus on more complex issues or urgent situations that require human intervention.
Overall, Jetlink has proven itself as a solution that streamlines communication with potential customers, improves customer service efficiency, reduces workload, and enhances the overall customer experience. It has become an essential tool for businesses across various industries, helping them tackle common challenges in customer support and engagement.
User-Friendly Platform: Many users have found Jetlink to be easy to use with a user-friendly platform for both customers and hotel staff. They appreciate the simplicity and effectiveness of the dashboard screen in managing and obtaining results. Additionally, the ability to seamlessly switch from bot to live agent in the live agent panel is praised as working perfectly.
Efficient Support: Reviewers have expressed their appreciation for the supportive and efficient cooperation from the Jetlink team. They mention that Jetlink takes a close interest in every issue that arises during the chatbot process and provides solutions in a timely manner. The friendly and supportive nature of Jetlink's employees is highlighted, as they are always responsive to requests and inquiries.
Fast Response Time: Users value Jetlink's fast response time, which ensures quick replies to customers. This promptness in addressing customer queries enhances their overall experience with the platform.
Lack of Informative Reports: Some users have mentioned that the reports page could be more informative, indicating that it currently does not provide sufficient information to meet their needs.
Time-Consuming AI Learning Period: A few users have stated that the AI learning period requires a significant amount of manual effort, suggesting that it can be time-consuming and labor-intensive to train the system effectively.
Long Resolution Times for Problems: There were comments about long resolution times for certain problems, implying that the software may not always address issues promptly.