What is Jetlink?
Jetlink aims to improve customer service, empower businesses to provide personalized conversational experiences at scale - Jetlink says its low-code / no-code AI chatbot reduces churn, raises CSAT and drives revenue - while supporting frontline teams to have greater impact. Jetlink is presented as a fast, easy and scalable way to automate customer service for enterprises with its understanding capability.
The vendor's value proposition is that with Jetlink’s Probabilistic AI™ and 3 layer NLP engine, the user's virtual assistant has the conversational intelligence to understand customers. The chatbot recognizes what customers are asking for, but also places importance on the context of their questions. That gives it the power to understand if and when it should forward a customer to human support. Further, they say the multiple conversational layers guarantee effective, human-like, and empathetic service.
The vendor's value proposition is that with Jetlink’s Probabilistic AI™ and 3 layer NLP engine, the user's virtual assistant has the conversational intelligence to understand customers. The chatbot recognizes what customers are asking for, but also places importance on the context of their questions. That gives it the power to understand if and when it should forward a customer to human support. Further, they say the multiple conversational layers guarantee effective, human-like, and empathetic service.
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