TrustRadius: an HG Insights company

What is Macorva Customer Experience?

Macorva CX is an omnichannel customer experience platform. With AI-generated questions that adapt to specific needs, and a dashboard that highlights trends and spots outliers, it provides actionable insights. Custom dashboards can be created with a few clicks and zero code, eliminating the need for consultants. Plus, AI response plans provide customer communication scripts for every survey, to ensure effective communication. With mobile-first surveys and tappable attributes, it provides qualitative insights from 99%+ of responses. Macorva CX is a solution for understanding and improving the customer experience.

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Screenshot of Mobile-first survey designs with tappable attributes that yield detailed customer insights.
Screenshot of AI-powered analysis of customer feedback to identify trends, pinpoint areas for enhancement, and generate unique response plans that  address concerns, refining the customer experience strategy.
Screenshot of Detailed data that displays what factors drive customer feedback metrics, including customer experience (CSAT/CES/CX), Net Promoter Score®, product experience, and digital experience.
Screenshot of Survey data can be synced from social, external, or legacy systems, ensuring a smooth transition and continuity of the customer experience analysis.
Screenshot of Patient surveys deliver real-time feedback for quality improvement initiatives. Macorva CX offers integration to Electronic Medical Record (EMR) systems.

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Screenshot of Mobile-first survey designs with tappable attributes that yield detailed customer insights.