Name: Macorva CX with Radiant AI™ Demo
Uploaded: 2021-08-18T02:27:52.000Z
Duration: 2 min 38 s
Description: Surveys highlight what drives the customer experience to transform feedback into effective growth plans. Macorva CX can capture Brand, Customer, Product, and Employee experiences.

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Development

Board Management

Business Intelligence (BI)

Collaboration

Facility Management

Operational Analytics

Privacy Policy Generators

Enterprise

Accounting

Nonprofit Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

Employee Scheduling

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Archiving

Build Automation

Cloud Cost Management

Cloud Storage

Data Collaboration

Data Mapping

Density-Optimized Servers

Email Encryption

Fraud Detection

IT Service Providers

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

Mainframe Monitoring

Managed DNS

Network Performance Monitoring

Network Simulation

Platform-as-a-Service (PaaS)

Robotic Process Automation (RPA)

Telecom Expense Management (TEM)

Web Scraping

Workload Automation

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Email Marketing

Employee Advocacy

Local Marketing

Marketing Automation

Mobile Analytics

Screen and Video Capture

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Web Analytics

Website Builder

Marketing

Job Site Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Revenue Operations

Sales Engagement

Social Commerce

Sales

File Integrity Monitoring

Security

Camp Management

Chargeback Management

Dental

ID Card

Laboratory Information Management

Nonprofit CRM

Vertical-Specific

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Beta Family

Mission Control - Project Management Software

Aprika Business Solutions

Rymera Wholesale Suite

Rymera Web Co Pty Ltd

Rymera Advanced Coupons

Mandiant Advantage Automated Defense

Mandiant

Analytic Partners

OvalEdge

Dryad

Dryad Networks GmbH

Cymbio

Codecademy from Skillsoft

Skillsoft

Qualtrics XM for Customer Frontlines

Medallia

ADP Workforce Now

Rippling

UKG Pro

UKG Ready

Kronos Workforce Dimensions / UKG Dimensions (discontinued)

Paylocity

Namely

Paychex Flex

BambooHR®

Dayforce

Justworks

Square Payroll

TriNet

HiBob

Freshteam

TriNet HR Plus

SAP SuccessFactors HCM

HR Partner

Personio

Sapling

Humaans

ChartHop

Visma Nmbrs

Breathe

Proliant

intelliHR, now humanforce

Factorial HR

Access PeopleHR

Workday Human Capital Management

CharlieHR

OneLogin by One Identity

Tally Free

Tally Pro

Tally Business

Tally

Enterprise Plans

BlockSurvey

Macorva Customer Experience

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Mobile-first survey designs with tappable attributes that yield detailed customer insights.

AI-powered analysis of customer feedback to identify trends, pinpoint areas for enhancement, and generate unique response plans that  address concerns, refining the customer experience strategy.

Detailed data that displays what factors drive customer feedback metrics, including customer experience (CSAT/CES/CX), Net Promoter Score®, product experience, and digital experience.

Survey data can be synced from social, external, or legacy systems, ensuring a smooth transition and continuity of the customer experience analysis.

Patient surveys deliver real-time feedback for quality improvement initiatives. Macorva CX offers integration to Electronic Medical Record (EMR) systems.

Macorva

The Launchpad needed a system that could measure client satisfaction and provide a complete picture of their customer experience. By implementing Macorva's customer experience solution they were able to increase customer survey response rates +20%, proactively identify pain points and at-risk account, and gain a holistic view of the full customer journey.

Online presence management with detailed reviews from verified customers. Macorva uses Radiant AI to send simple mobile surveys to happy customers, generate reviews from their responses, and direct them to social pages to post their experiences.

Get More Online Reviews with Radiant AI

Boost your online presence with detailed, glowing reviews from verified customers. Macorva uses state-of-the-art Radiant AI to send simple mobile surveys to your happy customers, generate reviews from their responses, and direct them to your Google/Yelp/Facebook business page to post their experiences.

Surveys highlight what drives the customer experience to transform feedback into effective growth plans. Macorva CX can capture Brand, Customer, Product, and Employee experiences.

Macorva CX with Radiant AI™ Demo

See how Macorva CX has the flexibility to capture Brand, Customer, Product, and Employee experiences. Macorva CX features easy to configure surveys that highlight what drives experiences. All reports are generated simply by selecting dropdown boxes, and all data is automatically combined. Radiant AI™ takes employee and customer feedback and turns it into an action plan for every employee and their manager. See what a next generation feedback platform looks like at macorva.com.

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Customer Experience Management Software

Macorva Customer Experience

Overview

What is Macorva Customer Experience?