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New Relic

Score8.2 out of 10

358 Reviews and Ratings

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What is New Relic?

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

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Who Buys & Uses New Relic

New Relic Reviews

What users are saying about New Relic.
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Pros

  • Advanced and proactive alerting and notification system
  • Comprehensive dashboarding and visualization for operational data
  • Deep visibility into application performance, infrastructure, and cloud environments

Cons

  • UI usability challenges, particularly with custom dashboard creation and query-based widgets
  • Slow performance of NRQL queries and dashboard loading times
  • Limited distributed tracing capabilities for certain services

Excellent tool for resource management and alerts

Incentivized
Verified User
Team Lead in Information Technology (11-50 employees employees)

Use Cases and Deployment Scope

We work with a different e-commerce clients and we need a way to monitor their servers, checking resource usage and service status, to be able to be proactive and solve any issue that may happen on production and development environments. New Relic allows us to configure very precise alerts and monitoring features, and offers lots of ways to deliver those alerts and updates.

Pros

  • AWS resource monitoring
  • Flexibility in types and parameters of alerts
  • Integration with messaging platforms

Cons

  • Monitoring based on customer data
  • Custom services monitoring

Return on Investment

  • Reduced the time needed to manually monitor servers
  • Reduced downtime for our clients as we know sooner about issues
  • Reduced devops work hours by giving us a better view of our resources

Usability

Other Software Used

Grafana, Portainer, Anthropic Claude

New Relic provides us with monitoring for good performance.

Incentivized
Verified User
Manager in Information Technology (10,001+ employees employees)

Use Cases and Deployment Scope

We use New Relic to monitor our DevOps code and identify any bugs or performance issues.

Pros

  • We get alerts if there are any problems on our website.
  • We ingest data to make sure our development is fine.
  • We stay ahead of fixing problems before our end users tell us there are issues.

Cons

  • Their pricing is lazy and they default to higher priced terms at renewal.
  • They have had high turnover with sales and account managers who don't follow our business.
  • They don't allow their product to be purchased on Google Cloud Marketplace.

Return on Investment

  • We spend six figures on this solution to avoid costs of a broken website.
  • We could save more on cloud services (GCP, Azure, AWS) if New Relic allowed its licenses to be purchased through other marketplaces.
  • New Relic handles some of the same operations that higher priced competitors do.

Usability

New Relic Review

Incentivized
Verified User
Engineer in Engineering (10,001+ employees employees)

Use Cases and Deployment Scope

New Relic is used as monitoring tool in our organisation that sends us alerts and various dashboards are created on New Relic. From business perspective dashboards are quite helpful as one can see all the information on single page.Currently it is used as monitoring tool only and our teams are working to identify how they can use more and more for other purposes.

Pros

  • Dashboards
  • AI powered insights
  • Alerting

Cons

  • Integration with ITSM tools such as service now
  • New Relic API needs some more improvement
  • Customised dashboards need enhancement

Return on Investment

  • It's is cheap as compared to another monitoring tools
  • AI insights provide solution or suggestions in layman language
  • Visual display of data is helpful

Usability

Alternatives Considered

Splunk AppDynamics and Grafana

Other Software Used

Splunk AppDynamics, Cisco ThousandEyes, Splunk Enterprise

Very powerful solution for infra monitoring that doesn't keep you up at night

Incentivized
Sergiu Cazac
Founder in Information Technology at Personizely (1-10 employees employees)

Use Cases and Deployment Scope

We are self-hosting our app and its microservices and db on Hetzner VPS so naturally we needed a tool to monitor the servers' health, including memory, CPU, storage as well as nginx and php-fpm performance, MySQL replication monitoring, and more.

The 2 main use cases are:
1. Get alerts when something is wrong and react to them
2. Use the historical data to investigate ongoing or past issues

Pros

  • Server health monitoring
  • Historical data for in-depth invesigation
  • Alerts (slack, email, etc. based on rules)

Cons

  • Pricing structure
  • UI (it looks good, but very easy to get lost with lots of layers of info)
  • Ability to easier data selection of what data we need to collect and store

Return on Investment

  • While initial setup seems quick, I still had to spent lots of time to configure it to work, which I expected to be easier
  • A little unpredictable pricing

Alternatives Considered

SolarWinds Pingdom and Grafana

Other Software Used

Slack, Hetzner IaaS, Buddy

New Relic Comprehensive Performance Monitoring tool

Incentivized
Verified User
Administrator in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

We use New Relic to monitor the performance and health of our applications, infrastructure, cloud services across various environments. It helps us quickly detect and troubleshoot issues, optimize application performance, and ensure a smooth user experience. The platform provides end-to-end visibility across our stack from backend services to frontend user interactions and integrates with our alerting and incident management tools. It helps us to reduce the downtime of our applications and also to reduce the MTTD and MTTR.

Pros

  • It gives us insights of applications, infrastructure, clouds very well.
  • The alerting system in New Relic helps us to easily identify the root cause which reduces the MTTR.
  • It has new features related to AI which helps to troubleshoot any problem in a very short time it gives future predictions also.

Cons

  • The distribution system of New Relic, currently it is available for APM and browser only so it will be helpful if we can put this feature in other services also.
  • Earlier New Relic UI is working fine, but now it is taking too much time to load the complete UI so New Relic can improve in that.

Return on Investment

  • The positive impact which newrelic gives us that is, it reduced our MTTD, MTTR. Through newrelic we can easily monitor our infrastructures performance and utilization status. We just need to integrate the services with newrelic and newrelic captures all the telemetry form that service, through that data we can visualize proper dashboards also that helps the technical team to analyze their systems quickly.
  • Through the help of its agent we can easily trace the calls in application and also we show the complete sessions of any user.
  • Its Kubernetes monitoring feature is also very useful which gives us insights for all the k8s components, we can easily troubleshoot if we are getting any issue in that.

Usability

Alternatives Considered

Datadog, Azure Monitor and Amazon CloudWatch

Other Software Used

Azure Monitor, Amazon CloudWatch

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