Noble Systems Reviews

3 Ratings
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Score 9.1 out of 100

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Bruce Hale | TrustRadius Reviewer
October 03, 2019

Noble, the only Solution you will need

Score 10 out of 10
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Support Rating

10
We utilize Noble's Enterprise Support, offering us 24/7 access. Additionally, with Enterprise Support we engage with Level II Support Technicians and no-hassle escalation. With Enterprise Support, we also have a dedicated Account Manager who conducts weekly/bi-weekly support calls to discuss open tickets and upgrade opportunities. With Enterprise Support, we have the ability to select our window for upgrades, to include weekends.
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Feature Scorecard Summary

Agent dashboard (1)
9.1
Validate callers (1)
9.1
Outbound response (1)
8.2
Call forwarding (1)
9.1
Click-to-call (CTC) (1)
9.1
Warm transfer (1)
9.1
Predictive dialing (1)
9.1
Interactive voice response (1)
9.1
REST APIs (1)
9.1
Call scripts (1)
9.1
Call tracking (1)
9.1
Multichannel integration (1)
9.1
CRM software integration (1)
9.1
Inbound call routing (1)
9.1
Omnichannel inbound routing (1)
9.1
Recording (1)
9.1
Quality management (1)
9.1
Call analytics (1)
9.1
Historical reporting (1)
9.1
Live reporting (1)
9.1
Customer surveys (1)
9.1
Customer interaction analytics (1)
9.1

About Noble Systems

Noble Systems is a call center software offering from Noble Systems Corporation. It features skills-based, multi-channel routing, predictive dialing, and agent desktop and workflow development.
Categories:  Contact Center

Noble Systems Technical Details

Operating Systems: Unspecified
Mobile Application:No