TrustRadius Insights
Sabre Red Workspace is a versatile software that caters to the needs of travel agents, corporate travel departments, and individual …
Overview
What is Sabre Red Workspace?
Sabre Red Workspace, from Sabre Travel Network, is travel agent workspace management solution.
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What is Sabre Red Workspace?
Sabre Red Workspace, from Sabre Travel Network, is travel agent workspace management solution.
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What is Sabre Red Workspace?
Sabre Red Workspace Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Sabre Red Workspace is a versatile software that caters to the needs of travel agents, corporate travel departments, and individual travelers. Users have praised its ability to quickly search and book flights, providing real-time availability and pricing information. With a user-friendly interface, agents can easily find the lowest prices for specific date sets, ensuring cost-effective bookings.
The software not only offers a smooth reservation process but also eliminates errors, providing a secure and reliable experience for users. In case any issues arise, the 24-hour support from Sabre Red Workspace Helpdesk is readily available to assist agents. Corporate travel departments appreciate the software's capability to handle larger group bookings and meetings efficiently.
Sabre Red Workspace seamlessly integrates with SAP Concur Travel and Expense accounts, empowering employees to book their own transient reservations online. Flight schedules can be conveniently viewed in one central location, making it effortless for users to find the most affordable ticket options. Additionally, hotel bookings are streamlined with all necessary information located in one place.
One notable advantage of Sabre Red Workspace highlighted by airlines is its user interface system's ability to reserve flight seats for longer periods compared to other systems. This feature benefits both agents and customers by allowing ample time to finalize arrangements without losing out on preferred seating options.
Overall, Sabre Red Workspace proves to be an invaluable tool for travel professionals and individuals alike, offering efficient flight searches, secure bookings, comprehensive travel management capabilities, and reliable customer support.
Efficient Interface: Reviewers have consistently praised the efficient keystroke-based interface of Sabre Red Workspace, allowing them to quickly navigate and perform tasks. Several users have expressed satisfaction with the system's ability to streamline their workflow and enhance productivity.
Real-time Information: Many reviewers appreciate Sabre Red Workspace's real-time functionality, which provides up-to-date pricing and availability information. This feature has been described as advantageous for travel agents in finding the best fares for their clients. Users value being able to access current data at their fingertips.
Red Apps Suite: The suite of Red Apps offered by Sabre Red Workspace has received positive feedback from multiple reviewers. These customizable apps simplify workflows and cover various categories, including some that are available at no extra charge. Users find these apps valuable in enhancing their efficiency and optimizing their work processes.
Frustration with Support System: Some users have expressed frustration with the support system of Sabre Red Workspace, stating that it has not been working well and often requires payment for assistance.
Steep Learning Curve: The software has been described as having a steep learning curve, making it difficult for users to adapt. Users have complained that it is specific to itself and requires the memorization of numerous keystrokes.
Lack of Visual Elements and Click-Based Commands: Several users have expressed a desire for more visual elements and click-based commands in Sabre Red Workspace. They feel that the software's reliance on code and text-speak acts as a barrier to understanding and usability.
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With Sabre Red, I can view all of the flight schedules in a single location and quickly locate the most affordable ticket options. When booking a hotel, the process is quick and easy, and all of the necessary information is located in a single location. Availability and pricing are accurate because they are updated in real time. According to the airlines, their user interface system is able to hold flight seats for longer periods of time than other systems, which is beneficial.
- The Sabre Red Workspace is always being updated so that it can keep up with the latest developments in technology. For instance, it is now downloadable on agents' iPads, allowing them the flexibility to perform their jobs from virtually any location. I can quickly determine the availability of hotels and flights with the assistance of Sabre Red.
- Since Sabre is based on keystrokes, making entries in it is very quick.
- Provides a collection of applications known as Red Apps, which is organized into a variety of helpful categories and can be used to personalize your experience.
- The transition from Sabre Stars to Sabre Profiles, which was required of all agents, was a challenging one for seasoned professionals.
- There is no guarantee that a hotel room will be available.
- The program does not include all of the service providers that are available across the world.
- The pre-written and modifiable scripts, as well as the middle and back office, of Sabre Red Workspace.
- Sabre provides base prices for agents that are noticeably lower than the prices that are displayed to a typical user when that user searches for a flight. Because of this, it is possible to make added commissions that are sometimes very high (upwards of $800 per ticket).
- If we didn't have Sabre, we wouldn't make any money off of international flights, but thanks to this technology, we are able to turn a profit on those trips. There are some international flights on which we are eligible to earn percentages.
- Time savings of 8% per month in daily searches.
- We have seen a reduction in errors thanks to Workspace's pre-written and customizable scripts, as well as its mid- and back-office quality control procedures.
February 18, 2020
Whether your volume is high or low, Sabre Red Workspace is a sensible, flexible solution for your corporate travel department's needs.
Sabre Red Workspace is the sole global distribution system that our organization uses to book all business travel reservations. While our corporate travel department uses it to book flights for attendees of larger groups and meetings, Sabre Red Workspace is also configured to our company's SAP Concur Travel and Expense account, an integration which allows all employees to book their own transient reservations online.
- Sabre Red Workspace is constantly evolving to keep up with technology trends. For example, it is now available for agents to download on their iPads so that they can work from anywhere.
- Sabre Red Workspace offers a suite called Red Apps which has many categories of useful apps that can customize your experience (some at no extra charge) and help simplify workflows.
- Sabre Red Workspace provides a comprehensive library of every format or command that an agent could ever need to do his or her job.
- Having to look up government hotel rates separately via Government Suite instead of seeing them listed with common availability result lists is not ideal.
- The mandatory migration from Sabre Stars to Sabre Profiles was a difficult adjustment for seasoned agents like myself to get used to. Working with Stars was so much easier.
- Sabre Red Workspace's canned and customizable scripts and mid/back office QC routines that we have in place have reduced the amount of agent errors.
- The number of debit memos our agency receives has not been completely eliminated, but it has significantly decreased.