Overview
What is ServiceM8?
ServiceM8 is a job management application for trade contractors and home services. It can be used to schedule staff in the field, save notes with photos, communication with clients through email and text, and produce estimates or invoices on-site.
Pricing
Lite
$9
Starter
$29
Growing
$79
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $9 per month
Product Demos
Converting Emails into Jobs
No-setup Enquiry Webpage
Adding Sections to Quotes & Invoices
How to Schedule Jobs in "Windows" — Job Allocations
Sending Invoice Statements, Automatically
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ServiceM8?
Features
- Job Management - Offers access all client and job details from the field, anywhere, anytime. Field staff have all the info they need to get the job done.
- Job History - A full history of work done for every client, including notes, photos, emails, and messages - anywhere.
- Checklists & Tasks - Uses checklists and task lists to ensure jobs are done right the first time, every time.
- Photos & Videos - Take photos and record videos from within ServiceM8 and they’re saved instantly to the job, forever.
- Dispatch Map - Visually displays where staff are in real time, to stay in tune and make better decisions.
- Signature Capture - Records proof that customers are happy to proceed with a job or pay for completed work.
- Drag-and-drop Scheduling - Drag-n-drop new jobs onto the desired time and staff member to schedule them.
- Allocation Windows - Allocate flexible jobs to a booking window rather than a specific time.
- Booking Confirmations - Sends clients an email or text confirmation of their booking with a single tap, as part of the scheduling workflow.
- Booking Suggestions - ServiceM8 will suggest booking times, which take into account staff schedules and leave, and allow for travel time from prior jobs.
- Invoicing - Can create professional invoices in seconds, then email, text, print or even post them to your client while you're still on site.
- Quotes - Create and manage quotes, and turn them into invoices once the work is done.
- Templates - Includes a range of beautiful and professional template designs, which will include the user's company logo automatically.
- Billable Time Tracking - Check in & out of jobs to track billable hours on site, and save this with the job's history.
- Auto Check In/Out - ServiceM8 can detect the worker's arrival at the next job & automatically check-in.
- Auto Clock On/Off - If staff forget to clock on or off their shift, ServiceM8 can assess their activity and do it automatically.
- Smart Labour - Can apply tracked time on site to a select labour rate, making charging for your time fast and accurate.
- Mobile Credit Card Processing - Users can charge customers on site and ServiceM8 processes the transaction then and there.
- Online Invoice Payment - Emails customers an invoice that they can pay online via credit or debit card, or Apple Pay.
- Contactless Payment - Staff can offer a QR code on screen for clients to pay on their own phone via Apple Pay or Google Pay, with nothing but an iPhone.
- Email & Text Communication - Email and message clients directly from ServiceM8, with all client communication saved to their job card.
- Activity Feed - Communicates with staff using a live activity feed, used to update everyone on housekeeping matters, ask advice or share tips and tricks.
- Professional PDF Forms - Customized forms and reports, such as inspection reports, certificates of compliance and safety assessments.
- Versatile Form Types - Checklists, safety audits, site reports, inspections reports, and industry certificates.
- 24/7 Online Booking System - Enables customers to book services online, day or night. Customers can request a quote or service, select a time, then book it straight into staff's schedule.
- Integrated Phone System - To provide customer service, streamline call workflows, and drive productive outcomes from phone enquiries.
ServiceM8 Video
ServiceM8 Integrations
ServiceM8 Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS |
Frequently Asked Questions
Comparisons
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Reviews
Community Insights
- Business Problems Solved
- Pros
- Cons
Users of ServiceM8 have found that the software solves a range of business problems, making it an essential tool for field service management. The cost-effective nature of ServiceM8 has been highly valued by users, allowing them to efficiently manage job control without breaking the bank. The software's ability to handle the entire life cycle of quotes, jobs, and invoices with checks and balances in place ensures that everything stays organized and reduces the chances of errors or missed opportunities. This level of organization brings a sense of relaxation and organization to businesses, transforming their operations positively.
Billing processes have become more streamlined and automated with ServiceM8, providing better control over employee work, time, attendance, and absences. This automation not only saves time but also improves accuracy in billing procedures. Additionally, users appreciate the adaptability of the software to their specific business needs, allowing for seamless customization and integration into existing workflows.
The offline functionality of ServiceM8 has been a game-changer for many users. It enables them to continue working even in areas with poor connectivity or when they are on the move without access to the internet. This feature provides maximum convenience for companies operating in remote locations or businesses that require fieldwork.
ServiceM8's technical support has received positive feedback from users who consider it reliable and helpful. The availability of seamless integration with emails has made communication more efficient and streamlined within teams and with clients. Users can easily track past and present jobs using various search methods such as keywords or property location, enabling quick access to relevant information when needed.
The ease of use is another standout feature mentioned by users. Scheduling service calls and generating invoices becomes a breeze with ServiceM8's user-friendly interface and intuitive design. Users appreciate the simplicity that allows them to focus on their core tasks without getting overwhelmed by complicated software.
Looking ahead, users are excited about utilizing the GPS feature in ServiceM8 to easily locate their team members on-site. This functionality is expected to enhance coordination and efficiency in field service operations.
Overall, ServiceM8 has proven to be an inexpensive yet powerful tool for businesses focused on customer service. Users have experienced enhanced efficiency in scheduling service calls, managing invoices, and gaining valuable insights into their field service operations. Whether it's automating billing processes or providing offline capabilities, ServiceM8 has successfully addressed various business problems and become an invaluable asset for users across different industries.
Valuable Per Job Work Item Billing: Several users have found the per job work item billing feature in ServiceM8 to be valuable, ensuring that they are getting value for their money.
Round-the-Clock Support: Users appreciate the round-the-clock support offered by ServiceM8 through email, with many mentioning the quick response time for follow-up questions.
Efficient Invoicing and Record-Keeping: The easy and efficient invoicing system in ServiceM8 has been praised by users. They find it extremely easy to create and personalize invoices and quotes, leading to satisfied clients. Additionally, the record-keeping capabilities of the software allow users to have all their records easily accessible for each client.
Limited reporting capabilities: Some users have expressed frustration with the limited reporting functions in ServiceM8's main package, which may hinder their ability to generate comprehensive reports and analyze business data effectively.
Slow customer support response time: Several reviewers have mentioned that they experienced delays in receiving support from ServiceM8, particularly during emergency situations. This slow response time can be frustrating for users who rely on prompt assistance to resolve critical issues.
Lack of inventory management system: Users have criticized ServiceM8 for not having a built-in inventory management system. This limitation can pose challenges for businesses that require efficient tracking and management of their inventory.