TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Stripe Billing

    Score8.9 out of 10
    N/AStripe Billing subscription management software is used to bill and manage customers in various ways, from simple recurring billing to usage-based billing and sales-negotiated contracts. It is used to automate revenue management workflows, and accept payments globally.

    $620

    per month 1 year contract

    Zoho Billing

    Score7.9 out of 10
    N/AZoho Billing is a comprehensive billing management solution designed to facilitate one-time invoicing, recurring billing, Subscription Management, and multi-model usage-based billing. The platform automates the entire Quote-to-Cash (Q2C) cycle, ranging from plan configuration to payment collection, revenue recognition, and financial reporting. Zoho Billing functions as a revenue management platform engineered to manage every stage of the Q2C process within a unified…

    $25

    per month per organization (billed annually)

    Pricing
    Stripe BillingZoho Billing
    Editions & Modules
    Pay As You Go
    0.7%
    of Billing Volume
    Pay Monthly
    $620
    per month 1 year contract
    Custom Pricing
    Contact Sales
    Standard
    $25
    per month per organization (billed annually)
    Premium
    $59
    per month per organization (billed annually)
    Enterprise Edition
    Custom
    Offerings
    Pricing Offerings
    Stripe BillingZoho Billing
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Best Alternatives
    Stripe BillingZoho Billing
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    WooCommerce Subscriptions
    Score8.7 out of 10
    WooCommerce Subscriptions
    Score8.7 out of 10
    Medium-sized Companies
    Chargebee
    Score8.5 out of 10
    Chargebee
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    Enterprises
    Zuora
    Score8.5 out of 10
    Zuora
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Stripe BillingZoho Billing
    Likelihood to Recommend
    9.0
    (8 ratings)
    6.0
    (3 ratings)
    Usability
    -
    (0 ratings)
    6.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Stripe BillingZoho Billing
    Likelihood to Recommend
    Stripe
    If you have a small to medium sized business Stripe is most likely the perfect solution for you. It will automate almost all of your billing, freeing up your time to be used elsewhere. If you have a large business I would recommend getting in touch with the Stripe customer support team first to ensure it will be a good fit for you.
    Incentivized
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    Zoho
    [Zoho Subscriptions is great] for startup agencies or businesses that charge monthly subscriptions of some kind. For most other [softwares,] you are paying at least $100 per month just to have the software. Zoho [Subscriptions] gives you the chance to take advantage of starting at [zero dollars,] which keeps your cost down until you understand the software before you have to upgrade. I feel like you can easily bootstrap your startup business to keep costs down. As you [are] moving forward, and are bringing in several thousand per month in revenue, it can scale up without costing a lot. [The subscriptions] [...] [start] to cost more, [...] if you have one time payments; you then need additional software from Zoho [Subscriptions] to handle the needs, and it starts adding up to typical [back- end] management software, with multiple log in points which start to drain your time budget. [At] that point, I ended up looking for a more all in one software that manages both contacts, one time and recurring invoices, reminders, etc. By the time our revenue exceeded [$5,000] per month[,] I [needed] to save time and looked for other options. [However,] I have other friends who still use it and they are generating $10k or more per month.
    Incentivized
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    Pros
    Stripe
    • Stripe attempts to bill clients multiple times, so if the initial attempt to collect payment fails, they keep trying. Often payment is collected on the 2nd or 3rd try. This ability to re-try billing attempts with the same user on a monthly basis increases the overall amount we collect in payments.
    • It is easy to search for customers using Stripe- type in the first few letters of the subscriber's name and they immediately appear. It's a simple feature, but very useful when fielding customer service calls.
    • Stripe does make it easy to create new coupon codes or issue partial or total refunds.
    Read full review
    Zoho
    • Integrating with other ZoHo modules
    • Pricing
    Read full review
    Cons
    Stripe
    • Dashboard gives too much info for dept. use, may vary for others.
    • Be able to export multiple invoices as a PDF at once.
    • Getting to the invoices can be tricky if you have to click on multiple links.
    Incentivized
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    Zoho
    • Declined payments, there wasn't a big alarm that went off automatically when a payment was declined. I have set up different notifications when this happens in the future though.
    Incentivized
    Read full review
    Usability
    Stripe
    No answers on this topic
    Zoho
    Zoho Billing covers our subscription and invoicing needs well and fits nicely into our Zoho setup, but its broken GA4 integration is a real limitation for our use case.
    Read full review
    Support Rating
    Stripe
    I have had no problems with Stripe support, they are prompt and it does not crash like other platforms or software. They are also great about notifying if maintenance is needed. Since the interface is so easy to use, I haven’t had to contact support that much, versus other platforms, it can be hard to be aware of certain features.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Alternatives Considered
    Stripe
    Our previous product was Cloudnet360, which provides an integrated shopping cart and CRM. With Cloudnet, our customers had to leave our site and go to an outside checkout page in order to purchase. In addition, Stripe provides a robust API which allows us to automate more of the work of maintaining a subscription service.
    Incentivized
    Read full review
    Zoho
    Zoho [Subscriptions] is a lot easier to set up recurring payments and notifications than [Stripe] or [PayPal] alone. They offer notification reminders that will help manage clients, versus setting up an API [..] communication system [to] your own with the others. Clients have an easier time changing credit cards around in Zoho [Subscriptions,] whereas in Stripe and Paypal, you have a lot more manual work.
    Thryv is [an] all in one [package] for both one time and recurring payments, which I prefer over Zoho [Subscriptions], without having to create new client files in each system; [Thryv] [...] also has notification options which is a time saver. Thryv can also send test email review requests after a trigger or an [invoice] has been paid, whereas you would have to create an API integration with another service to do so in Zoho [Subscriptions]. Overall, Zoho [Subscriptions] is a great system, for most of my personal clients logging into different systems for different needs. [In] addition to subscriptions, [this] is the downfall, but it [is] still a great option for many businesses.
    Incentivized
    Read full review
    Return on Investment
    Stripe
    • By managing our e-commerce, Stripe makes it easy to have a subscription business, so it automates the whole thing.
    • ROI would be much higher with better analytics -- having to create reports and segment customers manually is a pain and definitely eats into the ROI of the product
    • I would also like to see more AI applied to the reporting and data for better insights
    Incentivized
    Read full review
    Zoho
    • We no longer worry about missing payments or tracking the rental program.
    Incentivized
    Read full review
    ScreenShots

    Zoho Billing Screenshots

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