Name: Talkative
Price: 229 USD
Author: Talkative

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

AI Code Generation

Automation Testing

Beta Testing

Feature Management

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Collaboration

Demand Planning

Internal Communications

Knowledge Management

Quality Management

Supply Chain Visibility

Whistleblowing

Enterprise

Accounting

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

Blockchain-as-a-Service (BaaS)

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Embedded Database

Encryption Key Management

Fraud Detection

IT Alert Management

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

OpenStack Cloud

Scale-Out Storage

Test Management

User Activity Monitoring

Value Stream Management

WAN Optimization

Web Content Filtering

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Enterprise Marketing Management

Grant Management Software

Livestream

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Auction Software

Customer Relationship Management (CRM)

Sales Consulting

Sales Incentive Compensation Management

Sales Training

Sales

Agriculture

Inventory Management

Last Mile Delivery

Military and Defense

Online Ordering

Shipping

Vertical-Specific

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### Customer Interaction
Users consistently praise Talkative's customer engagement capabilities. The reviews highlight the ease of use and flexibility of Talkative's tools in assisting customers through various channels. Customers appreciate the personalized approach Talkative offers, allowing for efficient and effective interactions. The ability to guide customers through complex processes, such as event bookings, using features like Cobrowsing, has been particularly well-received. Additionally, the integration with external systems and the provision of customized solutions have contributed to a positive customer experience.

### Digital Engagement Tools
Users consistently praise Talkative's digital engagement tools capabilities. They highlight the ease of use for agents, the excellent integration with Salesforce, and the flexibility of the Engage platform for customization. Additionally, users appreciate the quick setup of Live chat solutions and the continuous improvement of the console for a better end-user experience. The proactive approach in increasing digital leads and the forward-thinking nature of the team have also been commended. In summary, users express high satisfaction with Talkative's digital engagement tools, emphasizing their effectiveness in enhancing customer interactions and driving digital engagement.

### Chat Solutions
Users consistently praise Talkative's chat solutions capabilities. They highlight the ease of deployment of chat widgets on websites, the ability to customize and deploy multiple chat widgets quickly, and the convenience of the Cobrowsing tool for guiding customers through complex processes. Additionally, users appreciate the deeper integration with Mitel phone systems for a true omni-channel experience and consolidated reporting. The positive feedback emphasizes the intuitive chat experience across digital channels and the exceptional support provided by Talkative's team. Customers value the customized solutions that meet their business needs and the continuous improvement and adaptation of the chat platform to ensure top-notch service delivery.

### Contact Center Enhancements
Users consistently praise Talkative for its proactive approach in enhancing their contact center capabilities. The team's dedication to refining and improving the console, along with their responsiveness to client needs, has garnered positive feedback. Reviewers highlight the ease of setting up live chat solutions and the continuous addition of new features to the roadmap as key strengths of Talkative's contact center enhancements. Additionally, the ability to adapt solutions to ensure best-in-class service has been a notable aspect appreciated by users.

### Customized Implementations
Users consistently praise Talkative's customized implementation capabilities. They highlight the team's dedication to tailoring solutions to meet specific business needs, ensuring smooth integration with existing systems. The ability to implement hybrid video and chat solutions, along with the flexibility to adapt to different industries, has garnered positive feedback. Clients appreciate the quick setup of live chat solutions and the continuous refinement of the platform to enhance user experience. The proactive approach to addressing client needs and the ongoing addition of new features to the roadmap demonstrate Talkative's commitment to delivering personalized and effective implementations.

### Integration and Adaptation
Users consistently praise Talkative's integration capabilities and its adaptability to external systems. The ability to seamlessly integrate with various platforms, such as Salesforce and MITEL telephony, has been a standout feature for many reviewers. They appreciate the ease of configuring and deploying multiple chat widgets, as well as the custom webhooks that facilitate the transfer of relevant data into their bespoke applications. Additionally, the Cobrowsing tool has been lauded for its effectiveness in guiding customers through complex processes without compromising security. Reviewers also highlight the collaborative and accommodating nature of the Talkative team, who go the extra mile to ensure that the product meets the unique needs of their service.

Talkative has become a trusted solution for users looking to provide an anonymous self-help live chat service to individuals who prefer not to call the helpline. Customers have praised Talkative's chat service, highlighting how it has made it easier for them to access the help they need. With Talkative's support across multiple channels, clients and staff have been able to offer support through customers' preferred channels, improving their overall experience.

One of the key business problems solved by Talkative is the ability to provide co-browsing capabilities. This feature has been highly regarded by users, particularly when supporting their app. Additionally, integration with Salesforce has brought efficiency and scalability options to users, enhancing their omnichannel experience. Furthermore, deeper integration with the Mitel phone system has allowed for a true omnichannel experience and consolidated reporting, streamlining operations for users. These integrations and features have contributed to Talkative's reputation as a strategic partner, helping users deliver exceptional digital experiences and differentiate their brand. 

Another important use case for Talkative is its effectiveness in reducing application dropouts and web-related calls to contact centers. Users have reported that implementing Talkative's webchat has significantly improved customer interactions on their websites, resulting in a reduction in dropout rates and related support calls. This growth in the live chat channel has allowed users to connect with more customers and improve lead generation online.

Moreover, compliance with GDPR legislation has been successfully met through Talkative's comprehensive features, ensuring user data privacy is maintained. Additionally, the customer portal support feature has proven beneficial in assisting customers with login issues and promoting self-service solutions.

Overall, Talkative helps solve various business problems such as providing efficient support across multiple channels, improving customer interactions on websites, complying with data privacy regulations, and facilitating seamless integrations with existing systems. Its features and agility have positioned Talkative as a valuable tool for businesses striving to deliver exceptional customer experiences and increase digital leads.

Talkative is a customer engagement solution that gives supervisors and their teams tools to engage and convert customers. Talkative’s intelligent Routing Engine lets users create countless queues, groups, and page rules to make sure high-value customers are engaged with the right members of a customer support team.

Team

Business

Help.com Chat

Help.com

Zendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.

Lite

Basic

Advanced

Premium

Zendesk Chat

Talkative

Customer Engagement

Talkative - Live Dashboard Overview

Video chat in SalesforceUse Cases:1. Live video chat2. Chat-to-video escalation3. Scheduled video4. Phone-to-video escalation Learn more at https://gettalkat...

Video Chat in Salesforce - Demo Walkthrough

Microsoft Teams integration:- single browser tab for agents- presence sync- native notificationsRead more at: https://gettalkative.com/microsoft-teams-integr...

Microsoft Teams integration - Talkative chat/video/voice/cobrowse/SMS

Talkative Widget Designer - Overview

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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