Tellennium - Management of Things (MoT)

We use Tellenium Management of Things to compile and consolidate our monthly invoicing to simplify our bill processing, audit our carrier usage to minimize extraneous and unnecessary services and manage billing disputes and circuit failure issues. Before engaging with Tellenium MoT, we often had carrier services shut down due to a lack of payment since we did not have any dedicated resources to stay on top of the hundreds of monthly carrier bills we get. We were not efficient at shutting down unused services, nor following up with carriers' open circuit issues.

We experienced difficulties capturing and monitoring our telecom accounts after the separation from our parent company. We were paying too much for services that were clearly defined in our contracts as having set rates, paying for phone lines that had been inactive for a long time, and paying late penalties on a regular basis. Legal had signed our contracts, but we paid the invoices without knowing what was stipulated in them, and our procurement team lacked the time to investigate and review every account. When Tellennium was brought on board, they did a fantastic job of cleaning up the data. They also provide recommendations, conduct audits, and even provide reporting. Within the first year of working with Tellennium , we were able to secure $200k in savings in telecom accounts.<br> <br>

Our organization originally partnered with Tellennium to do a One Time Audit and decided after the audit to move to their ongoing Enterprise Management Solution. We use Tellennium to manage all of our telecom-related invoices. We previously were trying to manage multiple different telecom vendors with only a few employees overseeing the accounts and lines weren't getting billed appropriately or canceled so we were paying for services that weren't needed.

My organization currently uses Tellennium to pay all telecom-related invoices. Previously, all invoices were paid through Oracle and the telecom group did not review charges for services. Now that Tellennium handles that piece, we have easy access to invoices and the related information. In addition, the Management of Things portal has provided the organization with a comprehensive inventory of telecom services per location, which was badly needed. Additionally, we can now compare actual provide more in-depth analysis on invoices and billing.

The representatives I work with with are top-notch as well. Any requests or changes made on our end are completed very quickly and efficiently. We were assigned an analyst to find and present billing recommendations that saved us thousands in the first year. The rare mistake is owned and corrected immediately by their team. Tellennium offers great customer service and everyone I've worked with thus far is very responsive and helpful.

We started with Tellennium the early part of the last decade to help us control our sprawling phone costs.