Umanest

Umanest is a loyalty and reputation management platform designed specifically for property management firms. According to the vendor, it aims to simplify property management and drive organic growth by measuring critical metrics, uncovering client issues, and turning satisfied landlords and tenants into brand advocates. Umanest is marketed as suitable for property management firms of all sizes, including real estate agencies, residential and commercial property management companies, and vacation rental management businesses.

Key Features

Proactive communication with your clients: According to the vendor, Umanest allows property management firms to send satisfaction surveys based on the unique client journey, helping them discover current client satisfaction levels and take timely action to mitigate any risks to the relationship. The vendor claims that this feature ensures that customers feel heard and well-cared for at all times.

Protect and improve your brand reputation: The vendor states that Umanest enables property management firms to leverage social media to enhance their brand reputation and authority. It allows them to collect positive reviews and authentic testimonials, automate the posting of testimonials to social channels, and improve search authority to boost search rankings.

Get the right information at the right time: Umanest offers trigger-based actions and notifications for property management teams, allowing them to send pre-set messages to clients on a schedule. According to the vendor, property management firms can choose to use best practice templates or customize their own workflows to ensure they have the right information at the right time.

Integrate with your existing management system: The vendor claims that Umanest seamlessly integrates with all property management software without requiring technical skills. Property management firms can add the loyalty toolkit to their regular workflow and see instant results without disrupting their existing systems.

Built-in customer journey mapping: Umanest includes features to help property management firms map the timeline of the landlord and tenant relationship. According to the vendor, it allows firms to proactively survey satisfaction at key milestones and automatically capture one-click feedback, which is then added to the dashboard. The vendor suggests that the use of progressive satisfaction metrics can drive proactive testimonials.

Generate leads without spending on ads: According to the vendor, Umanest enables property management firms to ask satisfied clients for testimonials, referrals, and recommendations. It also provides automation for posting to social media and Google Business Reviews. Additionally, the vendor claims that property management firms can express gratitude to clients with memorable hand-written cards, which they state are easier than email.

Good decisions only come from reliable information: Umanest provides an accessible dashboard of performance metrics, allowing property management firms to benchmark and compare different offices, teams, and portfolios. The vendor suggests that this feature can help property management firms provide constructive feedback to their teams and gain access to industry-rank comparisons.

Empower your team with role-specific reporting: Umanest allows property management firms to adjust access based on team roles and set automatic notifications for each role.