Name: Umanest
Author: Umanest

Help Desk

Web and Video Conferencing

Customer Support

Mind Mapping

Mobile App Development

Development

Business Intelligence (BI)

Collaboration

Communications Platform as a Service (CPaaS)

Org Chart

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Management

Cloud Storage

Component Content Management

Data Quality

Desktop Outsourcing

Electronic Data Interchange (EDI)

Fraud Detection

IT Infrastructure Monitoring

IT Service Management (ITSM)

Identity Governance and Administration

Industrial IoT

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Managed Print

Network Performance Monitoring

Relational Database Management Systems

Session Border Controllers

Solid State Drives

Static Application Security Testing (SAST)

Static Code Analysis

Tower Servers

Traffic Switching

Virtual Private Network (VPN)

Vulnerability Management

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Consumer Ratings & Reviews

Content Management

Email Marketing

Heatmap and Session Recording

Intent Data

Marketing Automation

Marketing Resource Management

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Multichannel Retail

Sales Gamification

Sales Intelligence

Sales

Secure Service Edge (SSE)

User and Entity Behavior Analytics (UEBA)

Security

Car Rental

Commercial Drone

Equation Editors

Insurance Agency Management

Public Sector Software

Real Estate Property Management

Trucking Software

Vertical-Specific

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Umanest is a loyalty and reputation management platform designed specifically for property management firms. According to the vendor, it aims to simplify property management and drive organic growth by measuring critical metrics, uncovering client issues, and turning satisfied landlords and tenants into brand advocates. Umanest is marketed as suitable for property management firms of all sizes, including real estate agencies, residential and commercial property management companies, and vacation rental management businesses.

## Key Features

**Proactive communication with your clients**: According to the vendor, Umanest allows property management firms to send satisfaction surveys based on the unique client journey, helping them discover current client satisfaction levels and take timely action to mitigate any risks to the relationship. The vendor claims that this feature ensures that customers feel heard and well-cared for at all times.

**Protect and improve your brand reputation**: The vendor states that Umanest enables property management firms to leverage social media to enhance their brand reputation and authority. It allows them to collect positive reviews and authentic testimonials, automate the posting of testimonials to social channels, and improve search authority to boost search rankings.

**Get the right information at the right time**: Umanest offers trigger-based actions and notifications for property management teams, allowing them to send pre-set messages to clients on a schedule. According to the vendor, property management firms can choose to use best practice templates or customize their own workflows to ensure they have the right information at the right time.

**Integrate with your existing management system**: The vendor claims that Umanest seamlessly integrates with all property management software without requiring technical skills. Property management firms can add the loyalty toolkit to their regular workflow and see instant results without disrupting their existing systems.

**Built-in customer journey mapping**: Umanest includes features to help property management firms map the timeline of the landlord and tenant relationship. According to the vendor, it allows firms to proactively survey satisfaction at key milestones and automatically capture one-click feedback, which is then added to the dashboard. The vendor suggests that the use of progressive satisfaction metrics can drive proactive testimonials.

**Generate leads without spending on ads**: According to the vendor, Umanest enables property management firms to ask satisfied clients for testimonials, referrals, and recommendations. It also provides automation for posting to social media and Google Business Reviews. Additionally, the vendor claims that property management firms can express gratitude to clients with memorable hand-written cards, which they state are easier than email.

**Good decisions only come from reliable information**: Umanest provides an accessible dashboard of performance metrics, allowing property management firms to benchmark and compare different offices, teams, and portfolios. The vendor suggests that this feature can help property management firms provide constructive feedback to their teams and gain access to industry-rank comparisons.

**Empower your team with role-specific reporting**: Umanest allows property management firms to adjust access based on team roles and set automatic notifications for each role. 



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Spoom

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Online Reputation Management

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Umanest

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What is Umanest?