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Veeva's CRM system offers a range of features for specific businesses, making it a valuable tool for sales professionals. With the ability …
Overview
What is Veeva CRM?
Veeva CRM is an enterprise customer relationship management application for pharmaceutical, biotech, consumer health, and animal health companies. CRM supports field sales and medical teams, including primary care, specialty care, key accounts, retail sales, and medical science liaisons.
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What is Veeva CRM?
Veeva CRM is an enterprise customer relationship management application for pharmaceutical, biotech, consumer health, and animal health companies. CRM supports field sales and medical teams, including primary care, specialty care, key accounts, retail sales, and medical science liaisons.
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Product Details
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What is Veeva CRM?
Veeva CRM is an enterprise customer relationship management application for pharmaceutical, biotech, consumer health, and animal health companies. CRM supports field sales and medical teams, including primary care, specialty care, key accounts, retail sales, and medical science liaisons.
Veeva CRM enables key capabilities for field teams, including customer profiling, territory and account planning, sampling, and recording field engagement.
Accessible online via a browser and desktop application or with full offline support on the iPad, iPhone, and Android.
Veeva CRM Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Veeva's CRM system offers a range of features for specific businesses, making it a valuable tool for sales professionals. With the ability to access all business contacts and perform desired actions, users can efficiently reach their sales targets and improve interactions with healthcare providers. The platform's mature customer management capabilities, including the useful customer 360 view, allow for effective sales and customer relationship management. Additionally, Veeva's CRM system streamlines sales call management, providing improved efficiency and allowing users to easily track customers, schedule meetings, and monitor sales progress.
Furthermore, the software's customizable nature makes it highly adaptable to different industries. For instance, pharmaceutical companies can utilize the platform to manage quality documents for their products and simplify the approval process for medical communications. Additionally, Veeva's CRM system offers real-time insights and visibility of customer interactions, enabling users to capture and analyze pharma representatives' activities as well as record discussions with healthcare professionals. This not only helps businesses abide by healthcare regulations but also provides valuable data for sales and marketing effectiveness. Overall, Veeva's CRM system proves to be an efficient and customizable solution that addresses various needs within the life sciences industry.
Highly Customizable: Many users have praised Veeva CRM for its excellent customization options that allow them to tailor the software to meet their specific business needs. They appreciate the flexibility provided by the platform, enabling them to customize it according to their market demands. Some users also mentioned that this level of customization sets Veeva CRM apart from other CRM tools.
Seamless Data Integration: The integration of multiple data warehouses into Veeva CRM has been highly praised by reviewers, particularly in the Biotech/Pharma industry. This feature allows users to easily access and manage all their relevant data within a single platform, enhancing efficiency and productivity. Several users specifically highlighted how this integration simplifies their workflows and eliminates the need for manual data transfers between different systems.
User-Friendly Interface: Users greatly value the well-designed and intuitive interface of Veeva CRM. Its user-friendly nature makes it easy for users to navigate through different features and functionalities, ensuring a smooth user experience. Many reviewers also mentioned that the intuitive layout and organization of menus contribute to their overall satisfaction with using Veeva CRM on a daily basis.
Crashes during work: Some users have reported experiencing frequent crashes while using the software, causing them to lose valuable progress and data.
Expensive pricing model: Many reviewers have expressed concerns about the pricing model of the software, finding it to be expensive. Additionally, they have noted that there are additional fees required for each new functionality, which adds to the overall cost.
Issues with loading data and unhelpful customer support: Several users have encountered issues with loading data on the software. Furthermore, they have been disappointed with the level of customer support provided by Veeva, as it has not been helpful beyond stating the limitations of the system.
Users have recommended the following for Veeva CRM:
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Ensure that Veeva CRM can be tailored to your specific requirements and that the features offered satisfy your business needs. It is important to align the tool with your internal processes and ensure that your field force is mature enough to use it effectively.
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Consider the cost of Veeva CRM, as some users find it quite pricey. However, they note that despite the higher price, the software does meet their needs.
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If you have a large database, be aware that contacting support may be an issue. Some users have experienced difficulties in getting in touch with the support team. It is recommended to evaluate the level of support provided by Veeva CRM to ensure it meets your expectations.
In addition, some users suggest considering Salesforce1 as an alternative option to Veeva CRM.
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