8x8 Review by IT Professional
Updated July 18, 2023
8x8 Review by IT Professional
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
We employ the 8x8 at one of our client's sites as their main VOIP solution, replacing a legacy Panasonic PBX. It's used as both a soft-phone access point as well as with some Polycom devices.
- 8x8's account setup is very simple and hassle free.
- 8x8's inherent portability as a soft-phone makes it very convenient for the employees such as Regional Sales managers who work across the country to get up and running with a dedicate work line.
- 8x8's offering SSO, allows for one less credential for our end-users to keep track of.
- I'd like to see the ability to record voicemail greetings within the app.
- 8x8 has replaced a much older and more complicated Panasonic PBX, cutting costs and simplifying the standard rollout.
8x8 was the right price and included the feature-set our employees needed in a more modern business phone solution.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes
8x8 Work Feature Ratings
Using 8x8 X Series
90 - They are our client, a food brand conglomerate based out of New Jersey.
5 - General IT Support levels, some with PXB expertise, some desktop engineers, IT management, etc.
- Portable work extensions
- Virtual phones... no implied need for a physical line or device.
- Ease of implementation/deployment - On and offboarding users.
- The option TO run a physical phone or device based on client needs.
- Nothing unexpected I am aware of.
- Not sure. We continue to use 8x8 for one of our major clients for its intended use.
Evaluating 8x8 X Series and Competitors
Yes - 8x8 replaced an outdated Panasonic PBX system.
- Cloud Solutions
- Ease of Use
Our client needed a solutions with long-term reliability and daily ease-of-use.
We are happy with the outcome by switching to 8x8 thus far.
8x8 X Series Implementation
- Implemented in-house
- No major issues I am aware of.
8x8 X Series Training
- No Training
Yes it was easy. I would recommend only if the client is somewhat familiar with VOIP or soft-phones.
Configuring 8x8 X Series
No - we have not done any customization to the interface
No - we have not done any custom code
8x8 X Series Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I wasn't part of the purchasing process. I don't believe we did.
It's been too long to remember the last tech support session I had.
Using 8x8 X Series
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Setting up new users
- Transferring extensions
- Installing client software
- The only issues I may have is adding or procuring NEW licenses. There should be a portal or option in the administrative console which supplies the new license procurement functions. If there is, I'd love to hear about it, or the user-level required to access it.
8x8 X Series Reliability
Integrating 8x8 X Series
- AzureAD
for SSO. Super easy to get these two to play nice.
- N/A
There are none I can think of for the moment.
- Single Signon
No.
If you need SSO, try it with AzureAD, if applicable.