Some good features, needs some work on others
July 08, 2023
Some good features, needs some work on others
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
This is our primary incoming phone system for clients and for intrahospital communication. It diverts phone calls for prescriptions to voicemail so receptionists can focus on incoming urgent calls and listen to that voicemail when there is down time. I wish there was an ability to see when the other extensions were on the phone before trying to transfer a call or use the intercom. It would be helpful to know if an incoming call can be routed to a doctor or if they are already on the phone.
- phone directory putting less urgent calls to voicemail
- ease of using intercom to reach the rest of the hospital
- I would like it to hold and answer calls in the order they come in without using the queue feature
- I would like to be able to see which extensions are already on the phone
- I wish it was more intuitive when training new users
- being able to have options to direct people to voicemail on incoming call message has made it easier to prioritize calls
Do you think 8x8 Work delivers good value for the price?
Not sure
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Work go as expected?
No
Would you buy 8x8 Work again?
No