Overall Satisfaction with Act-On
Act-On is used by our sales and marketing teams to generate sales interest, capture and nurture leads and to communicate with customers and prospects.
- Act-On has an outstanding on-boarding team so set up and launch of the system was very easy for us.
- We love the GoToWebinar and Salesforce integration.
- Act-On's customer success and support is outstanding.
- All of our prospecting and marcom emails are sent through Act-On and the open/click visibility is great.
- The email editor can be a little clunky but they have made some improvements to it recently.
- We sometimes struggle with email deliverability but I'm not sure that is Act-On's fault.
- Act-On has allowed us to increase employee efficiency by only putting sales ready prospects in front of our sales team.
- We've been able to increase the quality of our communications and improve the relevance through better targeting.
- With Act-On we have much better sales funnel visibility than we used to.
Act-On Feature Ratings
Evaluating Act-On and Competitors
- Product Features
- Product Usability
- Product Reputation
- Positive Sales Experience with the Vendor
Obviously value and features/benefits were the two most important factors but third was my confidence that they would be able to assist with the set up and implementation. I was blown away by Act-On's onboarding.
I've never had a bad experience with support. I can get someone on the phone right away and they are always able to help.
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response