ADP - Always. Dependable. Period.
February 28, 2017

ADP - Always. Dependable. Period.

John Loudermill, CPP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

Workforce now is currently being used as our system of record for all 4 of our companies. We use the HR, Talent Management, Payroll, and Recruiting tools. We are loaded up! Obviously, this system is good because it is a single entry system and streamlines the workflow. I also like the availability of the app as we have a lot of employees that work out in the field.

Pros

  • The reporting in ADP is second to none. The ease of creating ad-hoc reports is far superior to any other system I have used. As an added bonus the canned reports that come standard with ADP, are usually more than enough for any company.
  • The customer service is amazing. Anytime I am experiencing issues I can call them up and expect an immediate resolution. They have an excellent ticketing system that allows them and myself to track communications and look up prior resolutions for future reference.
  • Tax Payments and Reporting are a life saver. I can always rest assured that my deposits are accurate and made on time. If I get any tax notices in the mail I can simply forward them to ADP and I do not have to worry about them again.

Cons

  • The time and attendance portion could be more robust. If you have employees with multiple pay rates, pay types, and pay additions this may be a task to setup. My current company is driven by cost numbers and I we had to partner with another company that is another part of ADP called IDI in order to make things work.
  • Sometimes when working with records it is difficult to manipulate historical data. I guess maybe this is a good and bad thing because you don't want it to be easy for people to manipulate data, but if terminating an employee was a mistake I would like to easily be able to delete that record instead of rehiring.
  • The accrual setup is one of the biggest issues I have had with ADP. From the setup to execution this is a project that requires constant review even after the process has been completed.
  • ADP has saved us around $40k annually in payroll fees alone. We were able to do away with our Deltek solution for time and attendance and move all of these functions to ADP.
  • We have not received any penalties from the IRS for missed or inaccurate tax payments. We are multi-state which means multiple jurisdictions and all its loveliness. Not incurring these charges have definitely saved the company thousands of dollars.
  • The overall security of the system is the biggest return on investment. We have a simple where we can access employees and view their life with the company in an easy to read format. We are able to keep all supporting documentation directly on the web based solution for easy access. The time that Workforce now saves with its organizational capabilities, frees the HR director and myself up to be more strategic and take time to audit more areas.
Our HR team has saved 25-50 hours per month. - There are myriad ways in which the time savings have occurred. The reporting and easy extrapolation of data make necessary ad-hoc reporting a very simple task. Also, ADP loads templates of all statutory reports so that you do not have to build them yourself and you are able to set them up on a schedule. The preview and preview reports package allows me to get a snapshot at not just the payroll, but everything that the payroll cycle is affecting such as PTO, employee changes, 401k etc. Having these reports come in a package prevents me from searching for ways to validate data and catch potential end user errors. After viewing those reports I am confident that when I accept the payroll everything is correct. Before we had several checklist and spreadsheets that we used to check the payroll, now we just use the preview package.

Paycom really falls down on reporting. Paycom is a good system if you have a few employees and are doing a simple payroll. There is not a lot of functionality and making system changes is a very difficult process.

Paychex is pretty cool. It is equivalent to Workforce Now. There are hit and misses in both, so in this case neither one is superior to the other.

ADP is well suited for compliance with all legal regulations. I like that as soon as any new law comes out, ADP has taken ownership of the law and usually has already provided me with a solution or work around to make sure I am in compliance. The reliability of ADP is excellent and I have never had one bad dream of ADP not being around in the future.

Workforce now is not well suited if you have a workforce that has multiple work rules, pay rates, pay types, and pay additions. You will more than likely have to keep a spreadsheet externally for these numbers and manually manipulate data.

ADP Workforce Now Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
9.4
Pay calculation
10
Support for external payroll vendors
7
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
4.7
Approval workflow
5
Balance details
6
Annual carry-forward and encashment
3
10.0
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
10
Employee recognition
10
Asset Management ()
Not Rated
9.3
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
8.8
Performance plans
10
Performance improvement plans
10
Review status tracking
7
Review reminders
7
Multiple review frequency
10
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
10.0
Corporate goal setting
10
Individual goal setting
10
Line-of sight-visibility
10
Performance tracking
10
9.7
Job Requisition Management
8
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Applicant Tracking
10
Notifications and Alerts
10

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