Overall Satisfaction with ADP Workforce Now
- The reporting in ADP is second to none. The ease of creating ad-hoc reports is far superior to any other system I have used. As an added bonus the canned reports that come standard with ADP, are usually more than enough for any company.
- The customer service is amazing. Anytime I am experiencing issues I can call them up and expect an immediate resolution. They have an excellent ticketing system that allows them and myself to track communications and look up prior resolutions for future reference.
- Tax Payments and Reporting are a life saver. I can always rest assured that my deposits are accurate and made on time. If I get any tax notices in the mail I can simply forward them to ADP and I do not have to worry about them again.
- The time and attendance portion could be more robust. If you have employees with multiple pay rates, pay types, and pay additions this may be a task to setup. My current company is driven by cost numbers and I we had to partner with another company that is another part of ADP called IDI in order to make things work.
- Sometimes when working with records it is difficult to manipulate historical data. I guess maybe this is a good and bad thing because you don't want it to be easy for people to manipulate data, but if terminating an employee was a mistake I would like to easily be able to delete that record instead of rehiring.
- The accrual setup is one of the biggest issues I have had with ADP. From the setup to execution this is a project that requires constant review even after the process has been completed.
- ADP has saved us around $40k annually in payroll fees alone. We were able to do away with our Deltek solution for time and attendance and move all of these functions to ADP.
- We have not received any penalties from the IRS for missed or inaccurate tax payments. We are multi-state which means multiple jurisdictions and all its loveliness. Not incurring these charges have definitely saved the company thousands of dollars.
- The overall security of the system is the biggest return on investment. We have a simple where we can access employees and view their life with the company in an easy to read format. We are able to keep all supporting documentation directly on the web based solution for easy access. The time that Workforce now saves with its organizational capabilities, frees the HR director and myself up to be more strategic and take time to audit more areas.
Paycom really falls down on reporting. Paycom is a good system if you have a few employees and are doing a simple payroll. There is not a lot of functionality and making system changes is a very difficult process.
Paychex is pretty cool. It is equivalent to Workforce Now. There are hit and misses in both, so in this case neither one is superior to the other.
ADP is well suited for compliance with all legal regulations. I like that as soon as any new law comes out, ADP has taken ownership of the law and usually has already provided me with a solution or work around to make sure I am in compliance. The reliability of ADP is excellent and I have never had one bad dream of ADP not being around in the future.
Workforce now is not well suited if you have a workforce that has multiple work rules, pay rates, pay types, and pay additions. You will more than likely have to keep a spreadsheet externally for these numbers and manually manipulate data.