Overall Satisfaction with ADP Workforce Now
We are using it across the whole organization. From on-boarding, payroll, HR, and terminations. We use the benefit's module, payroll, HR and will be getting ready to activate the full onboarding, performance management, and compensation modules. Currently, we have about 400 employees in about 20 states and having ADP do our payroll, time & attendance, full taxes and more is a great help when your HR Team consists of 3 people and only 2 are active users on a daily basis.
- Benefits enrollment is a breeze with ADP as long as you know exactly what you're wanting. I feel that setting up EDI Feeds "Carrier Connections" is the smartest piece of service that ADP can provide because knowing that I don't have to go to multiple websites for new hires is a relief!
- Payroll of course! Where would I be without ADP for Payroll? I've worked for companies that used other products and quite honestly, I couldn't handle the confusion with everyday things. With ADP for Payroll, clicking is all I need to do!
- Time and attendance are so helpful! We have Essential Time and the features are great as long as they are setup correctly. I do think that some employers don't give ADP enough credit when it comes to set-up. Implementation is a nightmare for anyone, but ADP tries to think ahead and do as much as they can for you!
- Time off policies can be a bit clunky when you're trying to create specific rules. I know limiting features help to narrow down things, but some companies have older time off policies that they have to adhere to.
- Tracking EEO data is a bit tough because it's hidden in the Statutory Compliance section. You really have to go looking for it.
- Reporting can be a pain because there are some functions that aren't available to practitioners and you have to get your rep involved.
- Time and attendance team. - I've been on the phone with my Rep and a TA Rep and our PM had us hang up because the guy just couldn't understand what we wanted and was giving us false information just to get us off the phone.
- I think honestly ADP has been very beneficial for our company. We are trying to be a less manual adjustment business and more tech adjusted, so as long as we can get everyone on the same path, time will be quicker.
- While the cost is great, the features are a time saver!
Our HR team has saved time, but I'm not sure how much. - Since we have had multiple people sitting in the payroll spot and HR spots prior to my joining the organization, this isn't really a fair eval. Because we are all new, within the last almost 2 years. We are all still trying to figure out how the old team had ADP implemented. Once we get everything running and trained on, I assume we will be saving loads of time!
For being a very small HR/Payroll Team (3 people), I would say that ADP is certainly better! I have worked on so many different platforms and most of them are rules-based and need you to guide the path. With ADP, they are experts and guide you to a path to success and time savings. We are not needing to re-invent the wheel here so why would we want to spend all of our time predicting things that need to be done when we could be spending that time on important items.
I feel that ADP Workforce Now is great for larger companies (at minimum 100 EE's), especially if you have their full-service modules. The cost is a lot upfront but the hassles, later on, don't really exist as long as your Payroll Account Manager walks you through everything. You also have to be open-minded because ADP is large scale and they do like to simplify things so if your company has old archaic policies, then ADP's innovation may not be right for you.