ADP: Automatically DOES PAYROLL for you.
Updated February 26, 2021

ADP: Automatically DOES PAYROLL for you.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP Workforce Now for the whole organization. Employees can do onboarding and update records via the self-service portal. We also use the forms library so employees can access certain documents.

Pros

  • The Bridge: I love using the Bridge because I can usually get the answer with out calling. I refer to the Bridge as my Bible.
  • Very user-friendly: I've used other payroll software and even though there are some things I dislike, this is hands-down the best system.

Cons

  • Customer Service: Although ADP has the best system, it's a pain to call their customer service. It is their biggest downfall--for the past 5 years that's my biggest complaint.
  • Onboarding: I don't think onboarding is as user-friendly as it could be. I'm still entering most of the info manually. To me, it would just be easier to use DocuSign.
  • I don’t think it’s beneficial to have the onboarding price included in the package, because onboarding really doesn’t save any time. That part is a waste of money in my opinion.
I think it's good, but there is definitely room for improvement.
  • AMS - but turns out it can't be integrated after we were told it could
I would hands-down pick ADP WOrkforce Now over Paylocity or Darwin any day of the week. I feel Paychex is pretty similar, so I wouldn't be mad if my company decided to switch to them.

Do you think ADP Workforce Now delivers good value for the price?

No

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

No

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

No

Their hold time when calling support is now over 2 hours long, and if the specialist doesn't have an answer instead of transferring you they hang up and then you have to call and wait another 2 hours. they never have answers, they screwed up our state withholdings for the year. they say to use their online service for support, but they don't answer those for weeks.
I just love the ADP Workforce Now platform. Yes, there are some hiccups, but I've worked with multiple systems in the past and they are just not as good.

ADP Workforce Now Feature Ratings

Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
10
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
Approval workflow
7
Balance details
8
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
9
Update personal information
10
View company policy documentation
10
Employee recognition
Not Rated
Report builder
10
Pre-built reports
8
Ability to combine HR data with external data
1
Performance plans
2
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

COVID-19 Response

they sent notices out and had messages when you logged in. when you called and had someone try to explain something to you in regards to the ppp loan it's like they had no idea. I wouldn't be surprised if they gave us false info. really haven't been impressed with them in awhile
We worked through the whole thing. We did have employee go out due to covid and trying to figure out that with their long hold times and employees who were not knowledgeable about the codes they had set up for it. I probably would of been better off just googling how to take care of the situation.
Well these really didn't come into play unless you got someone on the phone who knew what they were talking about which I didn't get until the very end of the year. I don't think their training their employees or support on how to take care of these situations. sometimes just directing an employer to a web page isn't exactly going to help. However the webinars were helpful.
It has helped especially when coming to employees changing their direct deposit or getting their paystubs. Also like how they can update their taxes on their own.

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