1. Home
  2. HR Management Software
  3. ADP Workforce Now Reviews
  4. User Review of ADP Workforce Now
More than just payroll!
Updated February 26, 2021

More than just payroll!

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP Workforce Now primarily for payroll processing, tax filing, and reporting. I'm the main user in the company, but other members of the corporate team may utilize it for miscellaneous reporting. After hiring and on-boarding an employee, it's my primary tool to access employee information, ranging from earnings to personal information to benefit accruals.
  • Payroll processing is top notch. I haven't encountered any payroll mistakes utilizing ADP Workforce Now that weren't user created.
  • It's user friendly. Anyone that's spent time on a computer can navigate ADP Workforce Now with ease.
  • In payroll there are tight deadlines. Sometimes there are ADP outages that put stress on these deadlines.
  • Too much automation with customer service. I typically will only call if I've exhausted all other options. If I'm calling, it means I want to talk to a live person and quickly.
  • While its difficult to give a hard number on it's worth, I've been able to use reporting across many different job responsibilities. While we primarily pay ADP for the payroll processing and tax filing services, we use it for way more than just that.
I use ADP Workforce Now for a lot more than payroll processing - On-boarding, benefits tracking, paid time off, ACA reporting, Labor Statistics, EEO reporting, etc.
  • Employee Navigator
We are expecting to integrate Employee Navigator and ADP in the next couple of months.
I've had very few issues with ADP. It's easy to learn and easy to use. At the end of the day, I want payroll to be processed on time and correctly and that's what it does. I find reporting to actually be the best asset of ADP Workforce Now as it's benefited me in other areas of my job. Reporting is customizable and has helped me complete tasks ranging from EEO reporting, benefits administration, ACA reporting, Labor Statistics reporting, etc.

ADP Workforce Now Feature Ratings

9.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
9.2
Pay calculation
8
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.5
View and generate pay and benefit information
9
Update personal information
10
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
8.0
Report builder
8
Pre-built reports
8
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

COVID-19 Response

For the most part, ADP did well. They kept us informed on the fly of the many different COVID-19 provisions and what they were doing on their end to meet the needs associated with these provisions (ie: CARES Act, PPP Loans, FFCRA).

While ADP customer support was understandably a bit slow in the beginning of the pandemic, I felt they adapted well and were still able to meet our needs.
A majority of our employees work on construction sites out in the field, so this doesn't quite apply to our business as our work didn't really skip a beat through the pandemic. We knew that ADP was there to assist us as it related to the PPP Loan, but we weren't in need of ADP's assistance for this.
I would say these resources did not make an impact to our HR decision making during COVID-19
We have very few employees that utilize the mobile offering, but the few that do enjoy being able to monitor their pay stubs and accumulator information on the go. Some employees are still a bit old fashioned and rely on me for that information, so hopefully they'll adapt to the mobile solution in the future!