Item: ADP Workforce Now
Rating: 9
Author: Clarice Hoover

Use Cases and Deployment Scope

Epworth Villa recently implemented ADP Workforce Now across the whole organization of approximately 250 employees. It replaced the outdated in-house system for timekeeping and payroll processing. It increased visibility for management to see staff trends and issues. Additionally, the self-service feature provides employees greater control and access to their time and payroll.

Pros and Cons

It provides excellent reporting tools. Standard reports are numerous and provide great analytic tools. I love having the ability to immediately build a report "on the fly" when you get those out of the ordinary requests.
Managers now have the ability to build schedules for their employees and track exceptions based on actual hours worked.

Our organization offers employees the opportunity to transition from full-time to part-time to PRN (as needed) which changes benefit eligibility. We are still trying to figure out a way to track these changes.

Return on Investment

We are in the final stages of implementation so the final ROI has not yet been seen.
New timeclocks with biometric scan have eliminated misuse of reporting time.

Scalability

I believe ADP Workforce Now is most suited for medium to large size companies. I can't imagine it would be cost-effective for smaller businesses.

Systems Integrated With

MatrixCare LPC - general ledger integration

Payroll for our organization is paid from a parent company and allocated between the parent and two other companies. The general ledger import file does not support the intercompany transactions required to make the complete entry.

Alternatives Considered

Paycom and MatrixCare

In this organization, it was reporting that ultimately made the decision. The features and capabilities of reporting in ADP Workforce Now were limitless giving us the most flexibility to run reports as required.

Likelihood to Recommend

ADP Workforce Now is more suited for medium to large companies with 200+ employees. Reporting capabilities are extensive, giving supervisors and management tools to maximize efficiency. I have used other ADP products in the past and was not pleased with the level of customer service I received from ADP. However, I have seen a giant shift in that issue over the past 5 years. Thanks to the dedicated account manager model now used, you are more likely to get someone who has knowledge of your account rather than a random agent saving you time on the phone when there is a problem.

ADP Workforce Now reporting saved us!

Overall Satisfaction with ADP Workforce Now