ADP Workforce Now reporting saved us!
February 22, 2020

ADP Workforce Now reporting saved us!

Clarice Hoover | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

Epworth Villa recently implemented ADP Workforce Now across the whole organization of approximately 250 employees. It replaced the outdated in-house system for timekeeping and payroll processing. It increased visibility for management to see staff trends and issues. Additionally, the self-service feature provides employees greater control and access to their time and payroll.

Pros

  • It provides excellent reporting tools. Standard reports are numerous and provide great analytic tools. I love having the ability to immediately build a report "on the fly" when you get those out of the ordinary requests.
  • Managers now have the ability to build schedules for their employees and track exceptions based on actual hours worked.

Cons

  • Our organization offers employees the opportunity to transition from full-time to part-time to PRN (as needed) which changes benefit eligibility. We are still trying to figure out a way to track these changes.
  • We are in the final stages of implementation so the final ROI has not yet been seen.
  • New timeclocks with biometric scan have eliminated misuse of reporting time.
I believe ADP Workforce Now is most suited for medium to large size companies. I can't imagine it would be cost-effective for smaller businesses.
Payroll for our organization is paid from a parent company and allocated between the parent and two other companies. The general ledger import file does not support the intercompany transactions required to make the complete entry.
In this organization, it was reporting that ultimately made the decision. The features and capabilities of reporting in ADP Workforce Now were limitless giving us the most flexibility to run reports as required.
ADP Workforce Now is more suited for medium to large companies with 200+ employees. Reporting capabilities are extensive, giving supervisors and management tools to maximize efficiency. I have used other ADP products in the past and was not pleased with the level of customer service I received from ADP. However, I have seen a giant shift in that issue over the past 5 years. Thanks to the dedicated account manager model now used, you are more likely to get someone who has knowledge of your account rather than a random agent saving you time on the phone when there is a problem.

ADP Workforce Now Feature Ratings

Employee demographic data
10
Employment history
Not Rated
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
10
Support for external payroll vendors
Not Rated
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
Approval workflow
10
Balance details
9
Annual carry-forward and encashment
8
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
10
Employee recognition
Not Rated
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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