Item: ADP Workforce Now
Rating: 1
Author: Verified User

Use Cases and Deployment Scope

We use ADP Workforce Now across the company as our HRIS and payroll system. Unfortunately, it causes more problems than it solves, on a regular basis. The reporting is very cumbersome. It has improved over the years but still lacks efficacy and efficiency.

Pros and Cons

Payroll seems to be easy
Fieldgrabber option has made reporting MUCH better

We need a "rehire wizard" that is similar to the new-hire wizard so we do not miss important fields.
Standard reporting dashboard that provides immediate insights into simple things like headcount, turnover, etc., would be useful.

Return on Investment

Negative: We have entirely redundant processes because of ADP's poor flow of information.
Without sufficient training or knowledge of features, we are not able to utilize the system well.

Scalability

We are unable to understand the system at the size we are now. Scalability isn't an option at the moment.

Systems Integrated With

None

ADP Workforce Now doesn't work with our benefits exchange and refuses to allow an import. We have to manually enter benefits for 500 employees every year into ADP Workforce Now.

Alternatives Considered

Paycom, PeopleDoc by Ultimate Software, Paychex Flex and Paylocity

I am at the point that I'd try to use ANY other vendor just to get away from ADP.

Likelihood to Recommend

I am not a fan of ADP Workforce Now at all. The whole system is clunky and does not work easily. We were recently told (after being an ADP customer for 14 years) that we are on a "DIY" plan with ADP, meaning that they provide the basic technology, and we have to train ourselves and figure it out because there is no one that will assist us fully UNLESS we purchase the Comprehensive package. All this was said with a laugh. I find it ridiculous that in our 14 years of using ADP at this organization, NO ONE has recommended an enhanced plan, but rather were comfortable letting us flop around and be miserable with technology that doesn't meet our needs.

I am NOT a fan.

Overall Satisfaction with ADP Workforce Now