Item: ADP Workforce Now
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

ADP Workforce Now is currently used to process semi-monthly payroll.

Pros and Cons

Procedures in place that prevent payroll errors
SmartCompliance
User-friendly quarterly amendments and adjustments
ADP chat support availability

Better customer service/knowledge--more agents needed who are knowledgeable about the product, not just bodies who answer incoming calls.
Lack of follow through--I have to pester the agent to get answers.
Platform--I wish there was a comprehensive page where I could access all information on one page rather than having to click on the applicable tab to access certain information.

Return on Investment

Multi-state filings via SmartCompliance definitely keep me free to do my other duties--anticipated savings on potential late fees, etc.

Alternatives Considered

ADP Enterprise eTIME, ADP SmartCompliance and ADP Mobile Solutions

I've used another ADP platform with a previous employer (we referred to the platform as V5) along with Enterprise eTime. Workforce Now is definitely more limited than the V5 platform (it was for an employer with +5,000 employees). Workforce Now is great for small businesses in my opinion.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

Support Rating

The qualify of support depends on who I connect with. Some days, I get to interact with someone who is extremely knowledgeable and pleasant, and other days, not so much. I understand that some of the agents operate with a 'call center' type of mentality and it shows. I particularly do not appreciate the scripts they are clearly required to read from. It wastes my time to sit there and listen to their empty words.

Usability

Once you get the hang of it, it's pretty user friendly.

Likelihood to Recommend

ADP Workforce Now platform isn't for everyone. I would recommend it for smaller businesses (below 150 employees or so). It is pretty user friendly and has appropriate procedures in place to avoid human errors, etc.

Join the club (small businesses only!)

Overall Satisfaction with ADP Workforce Now